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It End User Support Jobs in Ohio (NOW HIRING)

Vertiv Co

IT End User Services Analyst

Westerville, OH · On-site

POSITION SUMMARY The IT End User Services Analyst provides foundational technical support to all users. They assist in analyzing and troubleshooting issues related to end-user computing digital ...

Hana Technologies, Inc.

IT Support Specialist

Solon, OH

$40K - $50K/yr

The IT Support Specialist serves as the primary point of contact for end-user technology support, delivering exceptional customer service while ensuring employees have the technology and resources ...

Gregory Industries, Inc.

IT Support Technician

Canton, OH · On-site

$20 - $27.50/hr

Responsibilities : • Act as a frontline point of contact for end-user IT support across multiple locations • Troubleshoot and resolve issues related to all IT resources including workstations ...

CSafe Global

IT Support Analyst

Monroe, OH · On-site

Serve as the first point of contact for end user IT support requests via ticketing system, phone, or in person, responding to incidents throughout the day as they arise * Provide desk-side support ...

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How much do it end user support jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for it end user support in Ohio is $26.13, according to ZipRecruiter salary data. Most workers in this role earn between $20.58 and $30.62 per hour, depending on experience, location, and employer.

What is an IT End User Support?

An IT End User Support job involves providing technical assistance to users experiencing hardware, software, or network issues. Responsibilities include troubleshooting problems, installing and configuring systems, and ensuring optimal performance of IT resources. Support can be offered in person, remotely, or via phone and email. This role is essential in maintaining productivity by resolving technical issues efficiently.

What does an IT End User Support do?

IT End User Support professionals spend their days assisting colleagues or clients with hardware, software, and connectivity issues, either remotely or in person. Typical tasks include troubleshooting computer problems, setting up new user accounts, installing software, and managing peripherals like printers. You may also work on documenting solutions, escalating complex issues to higher-level IT staff, and providing basic training to end users. Most support specialists collaborate closely with other IT team members and communicate frequently with users to ensure their technical needs are met. This role is dynamic and requires balancing multiple requests while maintaining a positive customer service focus.

What are the key skills and qualifications needed to thrive in the IT End User Support position, and why are they important?

To thrive as an IT End User Support professional, you need strong problem-solving abilities, technical knowledge of computer hardware and software, and typically a degree or certification in Information Technology or a related field. Familiarity with help desk ticketing systems, remote support tools, Windows and Mac OS environments, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are common requirements. Excellent communication, patience, and the ability to explain technical information clearly are standout soft skills in this role. These competencies are vital for resolving user issues efficiently, ensuring smooth technology operations, and maintaining high levels of workplace productivity.

Is IT End User Support still in demand?

IT End User Support remains in high demand as organizations continue to rely on technology and require assistance with hardware, software, and network issues. Professionals in this role with skills in troubleshooting, remote support tools, and certifications like CompTIA A+ are often sought after, especially in environments with ongoing digital transformation and remote work arrangements.

What are popular job titles related to It End User Support jobs in Ohio?

For It End User Support jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching It End User Support jobs in Ohio look for?

The top searched job categories for It End User Support jobs in Ohio are:

It End User Support jobs near you
Infographic showing various It End User Support job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 23% Part Time, and 7% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $54,353 per year, or $26.1 per hour.

Manager, Information Technology - End User Support

Battelle Memorial Institute

Columbus, OH • On-site

$91K - $112K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Battelle Memorial Institute rating

8.1

Company rating: 8.1 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

42nd of 120 rated laboratories

Job description

Battelle delivers when others can't. We conduct research and development, manage national laboratories, design and manufacture products and deliver critical services for our clients-whether they are a multi-national corporation, a small start-up or a government agency.
We recognize and appreciate the value and contributions of individuals from a wide range of backgrounds and experiences and welcome all qualified individuals to apply.
Job Summary
Manages, plans, and leads department(s) within Corporate Information Technology (CIT). Leads, implements, and supports strategy, technology and operations. Develops, modifies, and executes CIT policies and procedures to ensure consistency of operations.
Responsibilities
  • Defines and implements strategic plan to support and enhance Battelle's business.
  • Leads and manages teams and projects to expand and enhance information technology functions; ensures work is performed in a timely, efficient manner adhering to Battelle and CIT objectives and standards.
  • Evaluates and recommends new technology that can be used to enhance the productivity and effectiveness of staff and supports the objectives of the organization. Plans for the integration of technologies into existing systems.
  • Provides input to the annual budget preparation and manages department(s) budget.
  • May provide support for business applications including upgrades, replacement, and new applications.
  • Provides leadership to the department(s) by defining, documenting, and reinforcing the standard processes to increase consistency and quality in both deliverables and solutions.
  • Keeping well-informed of technological advances, trends and products relative to department(s) managed; maintains a current knowledge base of information technology and evaluates new concepts and techniques for use to solve business problems.
  • Establishes staff goals and objectives; provides constant feedback; prepares and delivers performance reviews; administers compensation and responds to affirmative action needs.
  • Fosters an inclusive and collaborative environment and continues to adhere and promote Battelle's core values.
  • Continually evaluates staff to assure the right skills are present and the team is appropriately staffed to meet Battelle & CIT strategic direction and project needs.
  • Assures effective operations and delivery of services through the selection, development, and recognition of staff members.
  • Evaluates outsourcing vs. hiring for labor. Manages contractors and staff augmentation in addition to full time employees.

Key Qualifications
  • Bachelor's Degree in Computer and Information Systems or a more-specific, related technical field; 10 years' experience in Information Technology; or an equivalent combination of education and or experience in a related field.
  • Ability to function as a proactive strategic partner with Senior Management to identify, plan and implement CIT programs designed to achieve organizational goals.
  • Effective verbal and written communication, organization and time management, planning and delegation skills
  • May require knowledge and/or certification specific to departments(s) managed.
  • Experience in business process and system analysis.

Preferred Qualifications
  • Master's degree.
  • Prior management experience.
  • Thorough knowledge of Battelle operating policies, practices and procedures.

Benefits: Live an Extraordinary Life
We care about your well-being, not just on the job. Battelle offers comprehensive and competitive benefits to help you live your best life.
  • Balance life through a compressed work schedule: Most of our team follows a flexible, compressed work schedule that allows for every other Friday off-giving you a dedicated day to accomplish things in your personal life without using vacation time.
  • Enjoy enhanced work flexibility, including a hybrid arrangement: You have options for where and when you work. Our Together with Flexibility model allows you to work 60% in-office and 40% remote, with Monday and Tuesday as common in-office days, dependent on team and position needs .
  • Take time to recharge: You get paid time off to support work-life balance and keep motivated.
  • Prioritize wellness: Stay healthy with medical, dental, and vision coverage with wellness incentives and benefits plus a variety of optional supplemental benefits.
  • Better together: Coverage for partners, gender-affirming care and health support, and family formation support.
  • Build your financial future: Build financial stability with an industry-leading 401(k) retirement savings plan. For most employees, we put in 5 percent whether you contribute or not, and match your contributions on top of that.
  • Advance your education: Tuition assistance is available to pursue higher education.

A Work Environment Where You Succeed
For brilliant minds in science, technology, engineering and business operations, Battelle is the place to do the greatest good by solving humanity's most pressing challenges and creating a safer, healthier and more secure world.
You will have the opportunity to thrive in a culture that inspires you to:
  • Apply your talent to challenging and meaningful projects
  • Receive select funding to pursue ideas in scientific and technological discovery
  • Partner with world-class experts in a collaborative environment
  • Nurture and develop the next generation of scientific leaders
  • Give back to and improve our communities

Vaccinations & Safety Protocols
Battelle may require employees, based on job duties, work location, and/or its clients' requirements to follow certain safety protocols and to be vaccinated against a variety of viruses, bacteria, and diseases as a condition of employment and continued employment and to provide documentation that they are fully vaccinated. If applicable, Battelle will provide reasonable accommodations based on a qualified disability or medical condition through the Americans with Disabilities Act or the Rehabilitation Act or for a sincerely held religious belief under Title VII of the Civil Rights Act of 1964 (and related state laws).
Battelle is an equal opportunity employer. We provide employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran-status veteran or military status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Battelle.
The above statements are intended to describe the nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, activities and skills required of staff members. No statement herein is intended to imply any authorities to commit Battelle unless special written permission is granted by Battelle's Legal Department.
For more information about our other openings, please visit www.battelle.org/careers

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