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Insurance Operations Jobs in Michigan (NOW HIRING)

GENERAL RV CENTER

Account Manager

Wixom, MI · On-site

$22 - $25/hr

Prior experience in an administrative and or customer support role managing client accounts, insurance operations, or customer service environments preferred * Ability to assess client needs ...

L.A. Insurance

Insurance Auditor

Birmingham, MI

The Audit Specialist conducts policy audits and overall support to the Operations team. Must have knowledge of MI Insurance, PIP and Bodily Injury. Key Responsibilities * Receives daily listing of ...

Raymondjames

Life Care Specialist

Troy, MI · On-site

Policies that govern personal life insurance operations. * Process flows within specific assigned functional area. * Regulations for specific assigned functional area. Advanced Skill in:

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All JobsInsurance Operations JobsInsurance Operations Jobs in Michigan

Insurance Operations information

See Michigan salary details

$22K

$62K

$137.9K

How much do insurance operations jobs pay per year?

As of Jul 15, 2026, the average yearly pay for insurance operations in Michigan is $62,043.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,005.00 and $77,718.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Insurance Operations position, and why are they important?

To excel in Insurance Operations, you typically need a background in insurance processes, strong analytical abilities, and attention to detail, often supported by a relevant degree or industry certifications such as AINS or CPCU. Familiarity with insurance management systems, claims processing software, and regulatory compliance tools is important. Excellent communication, organizational, and problem-solving skills help individuals collaborate across departments and handle complex tasks. These competencies ensure seamless policy administration, regulatory adherence, and effective service delivery in a dynamic insurance environment.

What are the main responsibilities and daily tasks of someone working in Insurance Operations?

Professionals in Insurance Operations are responsible for overseeing policy administration, managing claims processing, ensuring regulatory compliance, and coordinating workflow between underwriters, agents, and clients. Daily tasks can include reviewing insurance applications, updating policy information, reconciling data, generating reports, and resolving operational issues. The role often involves cross-department collaboration to streamline procedures and improve customer service standards. If you enjoy working in a process-driven environment and contributing to team efficiency, Insurance Operations offers a dynamic and rewarding career path.

What is an Insurance Operations job?

An Insurance Operations job involves managing and optimizing the processes that support an insurance company's daily functions. This includes underwriting, claims processing, policy administration, compliance, and customer service. Professionals in this role ensure efficiency, accuracy, and regulatory adherence in handling policies and claims. They may also work on process improvements, technology integration, and risk management to enhance operational performance. Strong analytical, problem-solving, and communication skills are essential for success in this field.

What are the most commonly searched types of Insurance Operations jobs in Michigan? The most popular types of Insurance Operations jobs in Michigan are:
What are popular job titles related to Insurance Operations jobs in Michigan? For Insurance Operations jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Insurance Operations jobs in Michigan look for? The top searched job categories for Insurance Operations jobs in Michigan are:
What cities in Michigan are hiring for Insurance Operations jobs? Cities in Michigan with the most Insurance Operations job openings:
Insurance Operations jobs near you

Licensed Insurance Sales Agency Operations Director

TrueChoice

Bloomfield Hills, MI • Remote

$155K - $190K/yr

Full-time

Medical, Dental, Vision, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Benefits:

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Vision insurance

About the Role

TrueChoice Coverage is a growing insurance agency seeking a Director of Agency Operations to own and run a call center and lead-driven sales operation.

This is a hands-on leadership role for someone who has directly operated a high-volume, lead-based insurance sales environment — not just supported one.

You will take full ownership of:

call center performance

lead generation and conversion

agent productivity and accountability

operational systems and execution

This is not a corporate or maintenance role. We need someone who can step in, take control, and build structure while driving results immediately.

What You’ll Own

Full ownership of call center operations, including agent performance, KPIs, and conversion outcomes

Direct management of lead generation, including vendor selection, budgeting, and performance optimization (CPA, conversion rates)

Oversight of lead flow, routing, and quality to ensure alignment with sales performance

End-to-end agent onboarding, licensing, and readiness for production

Development and enforcement of operational workflows, systems, and accountability structures

Continuous improvement of sales efficiency, agent productivity, and operational execution

Alignment of operations with growth goals and revenue performance

Required Experience (Must-Have)

Direct ownership of a call center-based insurance sales operation

Direct ownership of lead generation, including:

vendor selection

lead budgeting

performance optimization (CPA, conversion)

Experience operating in a high-volume, lead-driven environment

Proven ability to drive agent performance and accountability at scale

Hands-on experience building or running:

onboarding systems

operational workflows

performance tracking systems

This Role Is NOT a Fit For

Candidates whose experience is primarily:

traditional agency ownership (relationship-based, non-call center)

carrier or MGA roles without direct operational ownership

sales or distribution leadership without running internal operations

call center leadership without ownership of lead generation

What Success Looks Like

A structured, high-performing call center with clear accountability

Optimized lead spend and improved conversion performance

Consistent agent productivity and scalable onboarding processes

Clean, efficient operational systems that support growth

Compensation

Base salary: $135,000 – $160,000

Performance-based bonus: 15–20% tied to operational outcomes

Total compensation potential: $155,000 – $190,000+

This is a remote position.

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