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Insurance Follow Up Rep Jobs (NOW HIRING)

HOPCo

Insurance Follow Up Representative

Phoenix, AZ · On-site

$16.75 - $20.25/hr

Reviews insurance denials and rejections to determine the next appropriate action steps and obtain the necessary information to resolve any outstanding denials/rejections. * Verifies patient ...

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How much do insurance follow up rep jobs pay per hour?

As of Jun 24, 2026, the average hourly pay for insurance follow up rep in the United States is $18.86, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $20.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Insurance Follow Up Rep, and why are they important?

To thrive as an Insurance Follow Up Rep, you need strong knowledge of healthcare billing, insurance claim processes, and accounts receivable, typically supported by a high school diploma or equivalent. Familiarity with medical billing software, EHR systems, and payer portals is often required. Attention to detail, persistence, and effective communication are crucial soft skills for resolving claim issues and negotiating with insurance companies. These skills and qualities are important to ensure accurate reimbursement, minimize claim denials, and support the financial health of healthcare organizations.

What is the difference between Insurance Follow Up Rep vs Claims Processor?

AspectInsurance Follow Up RepClaims Processor
Primary RoleFollow up on unpaid or delayed insurance claims to ensure paymentReview and process insurance claims for accuracy and approval
Required SkillsCommunication, persistence, knowledge of insurance policiesAttention to detail, data entry, understanding of claims procedures
Work EnvironmentOffice setting, healthcare or insurance companiesOffice setting, insurance or healthcare organizations
CertificationsGenerally none required, knowledge of insurance helpfulOften requires knowledge of claims processing systems, certifications vary

Both roles are essential in insurance operations, with the Insurance Follow Up Rep focusing on collection efforts and the Claims Processor handling claim review and approval. While they share similar environments and some skills, their core responsibilities differ in focus and daily tasks.

What are Insurance Follow Up Reps?

Insurance Follow Up Representatives are professionals who work in healthcare billing or medical offices to ensure that insurance claims are processed and paid in a timely manner. They review outstanding insurance claims, communicate with insurance companies to resolve denials or delays, and update patient accounts accordingly. Their role is crucial for maintaining the financial health of medical practices by minimizing unpaid claims and ensuring accurate reimbursement.

What are some common challenges faced by Insurance Follow Up Reps, and how can they be addressed?

Insurance Follow Up Reps often encounter challenges such as navigating complex payer requirements, handling claim denials, and meeting productivity targets. To address these, reps benefit from staying updated on payer policies, utilizing denial management tools, and maintaining clear communication with both payers and internal billing teams. Strong organizational skills and persistence are crucial, as resolving claims can require multiple follow-ups and thorough documentation. Regular training and collaboration with experienced team members also help reps stay effective and efficient in their role.
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What are popular job titles related to Insurance Follow Up Rep jobs? For Insurance Follow Up Rep jobs, the most frequently searched job titles are:
Insurance Follow Up Rep jobs near you
Infographic showing various Insurance Follow Up Rep job openings in the United States as of June 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,222 per year, or $18.9 per hour.
Insurance Follow Up Representative

Insurance Follow Up Representative

Healthcare Outcomes Performance Company (HOPCo)

Phoenix, AZ • On-site

$16.75 - $20.25/hr

Full-time

Posted 12 days ago

Job description

Minimum Qualifications

  • Minimum two to three years of experience in medical billing.
  • Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.
  • HSD/GED

Preferred

  •  Knowledge of computer systems. Experience with GE patient management system p
  • Knowledge of the physician billing processes, ICD-10, and CPT coding.

Essential Functions

  • Reviews insurance denials and rejections to determine the next appropriate action steps and obtain the necessary information to resolve any outstanding denials/rejections.
  • Verifies patient demographic information and insurance eligibility including coordination of benefits; updates and confirms as necessary to allow processing of claims to insurance plans.
  • Verifies receipt of claim with insurance plans, determining the next appropriate action steps and timeliness of claims maximum reimbursement.
  • Researches all information needed to complete the billing process including obtaining information from providers, ancillary services staff, and patients.
  • Obtains and attaches referrals/authorizations to appointments/charges.
  • Maintains productivity and accuracy metrics per department expectations and AEIOU Behavioral Standards.
  • Assumes full responsibility for reducing the accounts receivable of insurance balances by working through outstanding accounts.
  • Analyzes account for proper claims processing and payment posting through inquiries from patients or staff.
  • Identifies and communicates trends and/or potential issues to the management team.
  • Follows and maintains all HOPCo policies and procedures, including those specific to billing and the Revenue Cycle.

About us

The Center for Orthopedic Research and Education, We don't mean to brag but did you know The CORE Institute has been ranked by Ranking Arizona: The Best of Arizona Businesses!?

• #1 for Orthopedic Practices

• #1 for Healthiest Healthcare Employers

• #3 for Best Healthcare Workplace Culture

• Winner in Best Places to Work

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