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Insurance Account Specialist Jobs (NOW HIRING)

GuideStone

Insurance Account Specialist

Dallas, TX · On-site

The Insurance Account Specialist provides accurate, timely service and operational support for eligibility administration, billing, payment processing and related account services for Ministry ...

Western Shamrock Corporation

Account Specialist

Monett, MO · On-site

$16.50 - $22.50/hr

Through Account Specialists, most management opportunities are filled from within. If advancement ... Dental insurance * Employee assistance program * Health insurance * Life insurance * Paid time off

Western Shamrock Corporation

Account Specialist

Silsbee, TX · On-site

$18.25 - $24.75/hr

Through Account Specialists, most management opportunities are filled from within. If advancement ... Dental insurance * Employee assistance program * Health insurance * Life insurance * Paid time off

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Insurance Account Specialist information

See salary details

$32.5K

$49.4K

$69K

How much do insurance account specialist jobs pay per year?

As of Aug 24, 2026, the average yearly pay for insurance account specialist in the United States is $49,414.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What is an insurance account specialist?

An Insurance Account Specialist is a professional who manages client accounts within an insurance company or agency. They assist clients with policy selection, answer questions about coverage, process policy changes, and handle renewals. These specialists often coordinate between customers and insurance carriers to ensure smooth service and resolve any issues that arise. Their goal is to provide excellent client support and ensure customer satisfaction with insurance products.

What are some common challenges faced by insurance account specialists, and how can they be effectively managed?

Insurance Account Specialists often encounter challenges such as managing a diverse client portfolio, staying updated with changing insurance regulations, and balancing sales goals with customer service. To manage these effectively, specialists can prioritize strong organizational skills, invest in ongoing professional development, and maintain clear, proactive communication with clients and underwriters. Collaborating closely with team members and leveraging customer relationship management (CRM) tools also helps streamline workflows and deliver consistent, high-quality service.

What are the key skills and qualifications needed to thrive as an insurance account specialist, and why are they important?

To thrive as an Insurance Account Specialist, you need strong knowledge of insurance products, account management, and customer service, often supported by a relevant associate or bachelor's degree. Familiarity with customer relationship management (CRM) systems, insurance quoting software, and sometimes state insurance licensure is typically required. Excellent communication, attention to detail, and problem-solving abilities help you build lasting client relationships and handle inquiries efficiently. These competencies are crucial for ensuring client satisfaction, accurate policy management, and effective support in a competitive insurance market.

What is the difference between Insurance Account Specialist vs Insurance Customer Service Representative?

AspectInsurance Account SpecialistInsurance Customer Service Representative
CredentialsMay require insurance licenses, certificationsTypically no licenses required, customer service experience preferred
Work EnvironmentOffice setting, handling client accounts, policy managementCall centers, office, assisting customers with inquiries
Employer & IndustryInsurance agencies, companies, brokersInsurance companies, agencies, customer service centers
Search & Comparison IntentUnderstanding roles, responsibilities, qualificationsCustomer support, service tasks, client interaction

While both roles involve working within the insurance industry, an Insurance Account Specialist focuses on managing client accounts and policy details, often requiring licenses and specialized knowledge. In contrast, an Insurance Customer Service Representative primarily handles customer inquiries and support, often without licensing requirements. Both roles are essential for client satisfaction but differ in responsibilities and qualifications.

More about Insurance Account Specialist jobs

Who are the top companies hiring for Insurance Account Specialist jobs?

The top employers for Insurance Account Specialist jobs are:

What job categories do people searching Insurance Account Specialist jobs look for?

The top searched job categories for Insurance Account Specialist jobs are:

Insurance Account Specialist jobs near you
Infographic showing various Insurance Account Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $49,414 per year, or $23.8 per hour.

Insurance Account Specialist

GuideStone Financial Resources of the Southern Baptist Convention

Dallas, TX • Hybrid

Full-time

Medical, Vision, Life

Posted 10 days ago

Job description

Experience GuideStone!

We are an innovative organization that invests in the spiritual, relational, financial, physical and professional development of our employees. We have a culture that values excellence, teamwork, humility, integrity, compassion and stewardship.

What We Offer You!

We offer employees a generous benefits package, flexible work schedules, the opportunity to be involved in community outreach and tuition reimbursement.

The Insurance Account Specialist provides accurate, timely service and operational support for eligibility administration, billing, payment processing and related account services for Ministry Partners and members. Through service excellence and operational precision, the Insurance Account Specialist supports GuideStone's mission, vision, and revenue goals across its life and health coverage offerings. We serve those that serve the Lord with the integrity of our hearts and the skillfulness of our hands (Psalm 78:72)

What You'll Do:

Insurance Administration and Account Support

Review account information, documentation, and transaction details to ensure accuracy, completeness, and timely resolution

Prioritize and accurately process insurance administration transactions, including eligibility management, billing and payment processing, and other activities required to deliver high-quality customer service to insurance clients

Respond to routine account inquiries and service requests from members, Ministry Partners, and internal teams in a professional and customer-focused manner

Policy, Procedure and Compliance

Maintain a working knowledge of internal policies, procedures and legal parameters that are specific to Church Health Plans, staying informed as products, systems, and regulatory environments evolve

Apply established procedures consistently when processing transactions, researching issues, and communicating account-related information

Adhere to all applicable legal, regulatory, policy, and procedural requirements to ensure compliance and operational integrity

Process Improvement and Department Support

Identify opportunities to improve workflow efficiency, documentation, and service consistency, and share recommendations with appropriate team members

Participate in department projects or initiatives as assigned, contributing insight related to daily plan administration and customer needs

Stakeholder Collaboration and Service Experience

Partner with team members and cross-functional departments to research issues, clarify policy and account details, and support timely and accurate customer outcomes

Communicate status updates, service needs, and potential concerns clearly to support transparency and alignment across teams

What You'll Need:

Bachelor's degree or relevant work experience in insurance, financial services or a related operational environment

Strong technical aptitude with proficiency in Microsoft Office Suite, SharePoint and GuideStonespecific software applications

Effective research, analytical, and problem-solving skills, with the ability to make sound decisions and maintain strong attention to detail

Adaptability and flexibility to manage changing priorities, responsibilities and projects

Solid accounting and mathematical skills, including the ability to calculate premiums, perform billing reconciliations, support audits, and resolve financial discrepancies

Professional written and verbal communication skills, demonstrating clarity, accuracy, and a customer-focused approach
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