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Insurance Follow Up Rep Jobs (NOW HIRING)

CommonSpirit Health

Insurance Follow Up Rep

Omaha, NE · On-site

$15.75 - $18.75/hr

As an Insurance Follow Up Rep, you will resolve unpaid insurance claims and collect outstanding balances from third-party payers. Every day you will review denials, initiate follow-up with insurers ...

CHI Health Clinic

Insurance Follow Up Rep

Omaha, NE · On-site

$17.24 - $24.35/hr

Job Summary and Responsibilities As an Insurance Follow Up Rep, you will resolve unpaid insurance claims and collect outstanding balances from third-party payers. Every day you will review denials ...

Medix

Insurance Follow Up Representative

Helotes, TX · Hybrid

$18 - $23/hr

Insurance Follow Up Representative Pay Range: $18.00 - $23.00 per hour (Commensurate with experience) Schedule: Monday - Friday (Standard Business Hours) Location: Hybrid About the Role Are you ...

CommonSpirit Health

$18 - $21.50/hr

Job Summary and Responsibilities As an Insurance Follow Up Rep, you will resolve unpaid insurance claims and collect outstanding balances from third-party payers. Every day you will review denials ...

Medix

Insurance Follow Up Representative

Helotes, TX · Hybrid

$18 - $23/hr

Insurance Follow Up Representative Pay Range: $18.00 - $23.00 per hour (Commensurate with experience) Schedule: Monday - Friday (Standard Business Hours) Location: Hybrid About the Role Are you ...

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How much do insurance follow up rep jobs pay per hour?

As of May 28, 2026, the average hourly pay for insurance follow up rep in the United States is $18.86, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $20.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Insurance Follow Up Rep, and why are they important?

To thrive as an Insurance Follow Up Rep, you need strong knowledge of healthcare billing, insurance claim processes, and accounts receivable, typically supported by a high school diploma or equivalent. Familiarity with medical billing software, EHR systems, and payer portals is often required. Attention to detail, persistence, and effective communication are crucial soft skills for resolving claim issues and negotiating with insurance companies. These skills and qualities are important to ensure accurate reimbursement, minimize claim denials, and support the financial health of healthcare organizations.

What are some common challenges faced by Insurance Follow Up Reps, and how can they be addressed?

Insurance Follow Up Reps often encounter challenges such as navigating complex payer requirements, handling claim denials, and meeting productivity targets. To address these, reps benefit from staying updated on payer policies, utilizing denial management tools, and maintaining clear communication with both payers and internal billing teams. Strong organizational skills and persistence are crucial, as resolving claims can require multiple follow-ups and thorough documentation. Regular training and collaboration with experienced team members also help reps stay effective and efficient in their role.

What are Insurance Follow Up Reps?

Insurance Follow Up Representatives are professionals who work in healthcare billing or medical offices to ensure that insurance claims are processed and paid in a timely manner. They review outstanding insurance claims, communicate with insurance companies to resolve denials or delays, and update patient accounts accordingly. Their role is crucial for maintaining the financial health of medical practices by minimizing unpaid claims and ensuring accurate reimbursement.

What is the difference between Insurance Follow Up Rep vs Claims Processor?

AspectInsurance Follow Up RepClaims Processor
Primary RoleFollow up on unpaid or delayed insurance claims to ensure paymentReview and process insurance claims for accuracy and approval
Required SkillsCommunication, persistence, knowledge of insurance policiesAttention to detail, data entry, understanding of claims procedures
Work EnvironmentOffice setting, healthcare or insurance companiesOffice setting, insurance or healthcare organizations
CertificationsGenerally none required, knowledge of insurance helpfulOften requires knowledge of claims processing systems, certifications vary

Both roles are essential in insurance operations, with the Insurance Follow Up Rep focusing on collection efforts and the Claims Processor handling claim review and approval. While they share similar environments and some skills, their core responsibilities differ in focus and daily tasks.

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Insurance Follow Up Rep jobs near you
Infographic showing various Insurance Follow Up Rep job openings in the United States as of May 2026, with employment types broken down into 74% Full Time, 21% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $39,222 per year, or $18.9 per hour.
Insurance Follow-Up Representative

Insurance Follow-Up Representative

Healthcare Outcomes Performance Company (HOPCo)

Jacksonville, FL • On-site

$15.50 - $18.50/hr

Full-time

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

INSURANCE FOLLOW-UP REPRESENTATIVE

NON-CLINICAL | BUSINESS OFFICE | FULL-TIME | JACKSONVILLE, FL  | BENEFITS PACKAGE

Established in 2001, Southeast Orthopedic Specialists is a regional leader in musculoskeletal medicine. We are dedicated to growing with our patients. Our reach will continue to expand to meet the needs of all patients, present and future. It is our wish to make industry-leading five-star orthopedic care accessible to as many people as possible.

As Southeast Orthopedic Specialists continues to grow, we are hiring Insurance Follow-Up Representatives for our Central Business Office located in Jacksonville, FL! Please see below for the functions and requirements for this position: 

Insurance Follow Representatives are responsible for following patient accounts, through the insurance payors to ensure proper reimbursement to the practice.

In this role Insurance Follow Up Reps will:

  • Review insurance denials to determine and take the next appropriate action steps to receive payment from the payor.  
  • Appeal claims that have been denied for no auth, medical necessity, etc.
  • Verify receipt of claims with insurance plans to ensure timeliness of claims reimbursement.
  • Assume full responsibility for reducing the accounts receivable of insurance balances by working through outstanding accounts.
  • Communicating with payors through phone calls, emails, and payor portals.
  • Process and take action on any written correspondence from insurance payors.
  • Identify and trend reasons for claim denials.
  • Resolve claim discrepancies reported by patients and other clinical departments.

The ideal candidate will have:

  • Must have a minimum of two years of medical claims processing experience.
  • Must be able to read and understand the Explanation of Benefits and denial reasons.
  • Advanced computer knowledge, including Windows-based programs such as Word and Excel.
  • Experience working with Blue Cross/Blue Shield, Commercial insurance companies, and Workman's Compensation carriers.

    At Southeast Orthopedic Specialists, we are dedicated to taking care of you so you can take care of business! Our robust BENEFITS PACKAGE includes the following:

    • Competitive Health & Supplemental Benefits
    • Monthly stipend to use toward ancillary benefits
    • HSA with qualifying HDHP plans with company match
    • 401k plan
    • Employee Assistance Program available 24/7 
    • Employee Appreciation Days/Events
    • Paid Holidays & Paid Time Off
    • AND MORE!

    Apply