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Insurance Customer Service Representative Jobs in Wisconsin

U-Haul

Customer Service Representative

Milwaukee, WI · On-site

$15.75 - $21.50/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

IEWC

Customer Service Representative

New Berlin, WI · On-site

$15.75 - $21.25/hr

Customer Service Representative (CSR) The Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers. Reporting to the Customer Service Team Lead ...

NEB Corp.

Customer Service Representative

West Bend, WI · On-site

$16.25 - $22/hr

Position Summary As a Customer Services Representative, you will have the opportunity to create a ... Health, Dental, and Vision Insurance * Health Savings Account with Employer Contributions * Short ...

QPS

Customer Service Representative

Pewaukee, WI · On-site

$22 - $27/hr

Customer Service Representative $22.00 $27.00/hr. 1st 08:00 am - 05:00 pm QPS has a great direct hire opportunity for a Customer Service Representative in Pewaukee, WI! The Customer Service ...

Adams, Inc.

Customer Service Representative

Elkhorn, WI · On-site

$18 - $22/hr

Dental insurance * Health insurance * Opportunity for advancement * Paid time off * Training & development * Vision insurance Are you an experience Customer Service Representative looking for a ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Wisconsin

Insurance Customer Service Representative information

See Wisconsin salary details

$26.2K

$48.9K

$73.7K

How much do insurance customer service representative jobs pay per year?

As of Aug 17, 2026, the average yearly pay for insurance customer service representative in Wisconsin is $48,862.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,400.00 and $55,500.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are the most commonly searched types of Insurance Customer Service Representative jobs in Wisconsin?

The most popular types of Insurance Customer Service Representative jobs in Wisconsin are:

What are popular job titles related to Insurance Customer Service Representative jobs in Wisconsin?

For Insurance Customer Service Representative jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in Wisconsin look for?

The top searched job categories for Insurance Customer Service Representative jobs in Wisconsin are:

What cities in Wisconsin are hiring for Insurance Customer Service Representative jobs?

Cities in Wisconsin with the most Insurance Customer Service Representative job openings:

What are popular job titles related to Insurance Customer Service Representative jobs in WI?

For Insurance Customer Service Representative jobs in WI, the most frequently searched job titles are:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $48,862 per year, or $23.5 per hour.

Customer Service Representative

Evolution Group Consulting

Appleton, WI

$15.50 - $21.25/hr

Full-time

Medical

Re-posted 11 days ago

Job description

Job purpose: Provide superior customer service to existing and new customers for Fortune 500 companies across the world. As well as acquire new customers by using innovative approaches with different styles of marketing.

Do you have customer service experience? If yes, that is Great. Is customer service something you lack? If yes, that is not a problem because we offer training that will give you that experience!

Customer Service Representative Job Duties!

  • Attract potential customers by answering product and service questions! Suggest information about products and services!
  • Open customer accounts by recording account information!
  • Resolve product or service problems by clarifying the customer's complaint!
    • Determine the cause of the problem!
    • Select and explain the best solution to solve the problem!
    • Expedite correction or adjustment!
    • Follow up with customers to ensure resolution!
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs!
  • Contribute to team effort by accomplishing related results as needed!

Qualifications:

  • Student Mentality
  • Work Ethic
  • Great Attitude
  • Goal oriented
  • Organized
  • People skills

Reasons Why We're Excited!

  • Meet great people and Network!
  • Work with Fortune 500 Clients!
  • Be a part of a team!
  • Opportunities for Progression!
  • Stimulating Environment!
  • Opportunity to Travel!


Send in your resume if you're a goal chaser with a positive attitude!




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Employment Type: FULL_TIME

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