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Insurance Customer Service Representative Jobs in Wisconsin

QCHI

Customer Service Representative

Racine, WI · On-site

$16/hr

This Customer Service Representative position is a full-time entry-level position that has great ... Life insurance * Paid time off * Referral program * Vision insurance *Benefits available to ...

QCHI

Customer Service Representative

Green Bay, WI · On-site

$17/hr

The Customer Service Representative opportunity is a Full time entry-level position that has great ... Life insurance * Paid time off * Referral program * Vision insurance *Benefits available to ...

Adams, Inc.

Customer Service Representative

Elkhorn, WI · On-site

$18 - $22/hr

Dental insurance * Health insurance * Opportunity for advancement * Paid time off * Training & development * Vision insurance Are you an experience Customer Service Representative looking for a ...

Adams, Inc.

Customer Service Representative

Elkhorn, WI · On-site

$18 - $22/hr

Dental insurance * Health insurance * Opportunity for advancement * Paid time off * Training & development * Vision insurance Are you an experience Customer Service Representative looking for a ...

Domino's Pizza

Customer Service Rep.

Tomah, WI

$15 - $20.25/hr

Customer Service Representative We are seeking part-time candidates who will work 3-4 hour shifts 3- 4 days a week, assisting during our lunch and dinner rushes. We also have full-time positions ...

Iewc Us

Customer Service Representative

New Berlin, WI

$15.75 - $21.25/hr

The Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers. Reporting to the Customer Service Team Lead, this role manages the day to day customer ...

IEWC

Customer Service Representative

New Berlin, WI · On-site

$15.75 - $21.25/hr

The Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers. Reporting to the Customer Service Team Lead, this role manages the day to day customer ...

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Showing results 21-40

All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Wisconsin

Insurance Customer Service Representative information

See Wisconsin salary details

$26.2K

$48.9K

$73.7K

How much do insurance customer service representative jobs pay per year?

As of Sep 7, 2026, the average yearly pay for insurance customer service representative in Wisconsin is $48,862.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,400.00 and $55,500.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are the most commonly searched types of Insurance Customer Service Representative jobs in Wisconsin?

The most popular types of Insurance Customer Service Representative jobs in Wisconsin are:

What are popular job titles related to Insurance Customer Service Representative jobs in Wisconsin?

For Insurance Customer Service Representative jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in Wisconsin look for?

The top searched job categories for Insurance Customer Service Representative jobs in Wisconsin are:

What cities in Wisconsin are hiring for Insurance Customer Service Representative jobs?

Cities in Wisconsin with the most Insurance Customer Service Representative job openings:

What are popular job titles related to Insurance Customer Service Representative jobs in WI?

For Insurance Customer Service Representative jobs in WI, the most frequently searched job titles are:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $48,862 per year, or $23.5 per hour.

Insurance Agency Customer Service Representative

Clements Insurance Agency

Wausau, WI • On-site

$21 - $24/hr

Full-time

Life, Retirement, PTO

Re-posted 12 days ago

Job description

  • Candidate must have previous administrative experience to be considered.
  • Candidate will be required to obtain Property and Casualty license within 6 months of employment to be considered for the role.

Join the Clements Insurance Agency team, located in the heart of Wausau, Wisconsin, as an Insurance Agency Customer Service Representative. We pride ourselves on providing top-tier service to our clients and are known for our positive and inviting atmosphere. As a key player on our team, you will be the first point of contact for our valued clients, ensuring they receive the assistance and support they deserve. Your role will be pivotal in maintaining the agency's reputation for excellent customer service and client satisfaction. By joining our team, you'll have the opportunity to grow within a stable and community-focused company that values its employees and their professional development.

Responsibilities

Client Assistance: Provide exceptional service by addressing customer inquiries, troubleshooting issues, and offering solutions in a timely and efficient manner.

Policy Management: Assist clients with policy modifications, renewals, and cancellations as necessary to meet their insurance needs.

Documentation: Accurately maintain records of customer interactions, transactions, and notes to ensure a streamlined workflow.

Problem Resolution: Collaborate with internal teams to resolve complex client issues, ensuring client satisfaction is maintained.

Information Dissemination: Educate policyholders on their coverages, policy changes, and updates to cultivate informed decision-making.

Customer Relationship Building: Develop and maintain positive, long-lasting relationships with clients to reinforce agency loyalty.

Requirements

Experience: A minimum of 2 years in an administrative role

Preferred Candidate would have experience within the insurance industry

Technical Skills: Proficient computer skills and comfortable learning a variety of tech platforms and systems specific to the insurance industry.

Education: High school diploma or equivalent required; college degree a plus.

Communication Skills: Excellent verbal and written communication abilities to effectively handle customer inquiries.

Problem-Solving: Strong analytical skills with the ability to address and resolve client issues efficiently.

Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and work in a fast-paced environment.

Interpersonal Skills: Friendly, positive demeanor with a customer-first attitude.

Attention to Detail: Keen attention to detail and accuracy in handling insurance documentation and transactions.

Benefits
Paid Time Off (PTO)###Life Insurance###Mon-Fri Schedule###Retirement Plan###Family Owned Agency###Hands on Training###Career Growth Opportunities###Summer Hours###