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Insurance Customer Service Representative Jobs in Wisconsin

QCHI

Customer Service Representative

Green Bay, WI · On-site

$15.50 - $21.25/hr

The Customer Service Representative opportunity is a Full time entry-level position that has great ... Life insurance * Paid time off * Referral program * Vision insurance *Benefits available to ...

QCHI

Customer Service Representative

Racine, WI · On-site

$16/hr

This Customer Service Representative position is a full-time entry-level position that has great ... Life insurance * Paid time off * Referral program * Vision insurance *Benefits available to ...

QCHI

Customer Service Representative

Racine, WI · On-site

$15 - $20.50/hr

This Customer Service Representative position is a full-time entry-level position that has great ... Life insurance * Paid time off * Referral program * Vision insurance *Benefits available to ...

QCHI

Customer Service Representative

Green Bay, WI · On-site

$17/hr

The Customer Service Representative opportunity is a Full time entry-level position that has great ... Life insurance * Paid time off * Referral program * Vision insurance *Benefits available to ...

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Showing results 21-40

All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Wisconsin

Insurance Customer Service Representative information

See Wisconsin salary details

$26.2K

$48.9K

$73.7K

How much do insurance customer service representative jobs pay per year?

As of Aug 17, 2026, the average yearly pay for insurance customer service representative in Wisconsin is $48,862.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,400.00 and $55,500.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are the most commonly searched types of Insurance Customer Service Representative jobs in Wisconsin?

The most popular types of Insurance Customer Service Representative jobs in Wisconsin are:

What are popular job titles related to Insurance Customer Service Representative jobs in Wisconsin?

For Insurance Customer Service Representative jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in Wisconsin look for?

The top searched job categories for Insurance Customer Service Representative jobs in Wisconsin are:

What cities in Wisconsin are hiring for Insurance Customer Service Representative jobs?

Cities in Wisconsin with the most Insurance Customer Service Representative job openings:

What are popular job titles related to Insurance Customer Service Representative jobs in WI?

For Insurance Customer Service Representative jobs in WI, the most frequently searched job titles are:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $48,862 per year, or $23.5 per hour.

Licensed & Experienced Insurance Customer Service Representative

State Farm - Maggie Bringa

Waukesha, WI

$25/hr

Full-time

Re-posted 20 days ago

Job description

To be considered, applicants must have experience in Customer Service.


Seeking a self-starter individual with strong organizational skills to oversee office operations as a front-end supervisor in Waukesha, WI.

Essential requirements include proficient phone skills and typing abilities. Responsibilities will involve addressing customer inquiries regarding billing, processing changes, and managing the existing client portfolio, handling cash transactions, preparing bank deposits, and serving as the initial point of contact for office visitors are key aspects of the role. This will be done with a smile on your face.


Please and thank you are two key words that we use frequently.


We value our team members and are proud to offer a comprehensive benefits package, including:

  • Full Health Insurance Coverage (Marketplace)
  • Paid Time Off & Vacation Days to relax and recharge
  • Coverage for Insurance Licensing & one test
  • Annual Incentives & Competitive Rewards Program — including exciting prizes and recognition
  • Supportive Team Culture that celebrates your growth and success as an individual and the office
  • Full-time role
  • This position cannot be remote.


Join a company that truly invests in its people! We work as a team that thrives; we all do.


If you believe you possess the necessary qualifications, we encourage you to submit your application promptly.

Compensation:

$20 - $25 hourly


Responsibilities:
  • Promptly respond to the customer's questions, complaints, and comments according to our standards.
  • Keep the schedule for the office running smoothly and on time.
  • Direct incoming traffic to their correct appointment location.
  • You will maintain supplies for the entire office.
  • Do everything that needs to be done with a smile.
  • Handle the ordering and maintenance of office supplies.
  • You will be a Front-end Supervisor.
  • You will handle deliveries and pickups.
  • Answer general calls and direct them to the appropriate party.
  • Always maintain a professional and positive attitude.

Qualifications:
  • To be considered, applicants must have experience in Customer Service.
  • Property and Casualty license REQUIRED.
  • Spanish-speaking preferred.
  • Organized and capable of using Microsoft tools (Outlook, Word).
  • Some college preferred.
  • A Quick learner would be desired.
  • Good note taker.
  • Management experience.
  • A friendly face with a smile for all.

About Company

State Farm Insurance is a quality Insurance Company that sells Auto, Fire, Life, and Health products. We are an extremely strong company financially. State Farm will be 100 years old next year. We have been the largest writer of auto insurance in the nation since 1962. 3 out of 5 cars on the road are insured by State Farm Insurance Company. When I started my agency in 2002, I started with no customers. My agency has been a very successful agency since then. We employ a team-based approach to our agency's success. I have 30 years of insurance experience to personally train the right person to be the next best customer service team member. All I ask is to be coachable, have the ability to overcome rejection, and have a good work ethic.