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Insurance Customer Service Representative Jobs in Brookfield, WI

QCHI

Customer Service Representative

Racine, WI · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This Customer Service Representative position is a full-time entry-level position that has great ... Life insurance * Paid time off * Referral program * Vision insurance *Benefits available to ...

U-Haul

Customer Service Representative

Milwaukee, WI · On-site

$15.75 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

Voyager Global Mobility

Customer Service Representative

Milwaukee, WI · On-site

$15.75 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Representatives (CSR) are the primary face of the company to our most important ... Medical, dental and vision insurance (along with a Healthcare Flexible Spending Account and Health ...

IEWC

Customer Service Representative

New Berlin, WI · On-site

$15.75 - $21.25/hr

Customer Service Representative (CSR) The Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers. Reporting to the Customer Service Team Lead ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Brookfield, WI

Insurance Customer Service Representative information

See Brookfield, WI salary details

$24.6K

$45.8K

$69.1K

How much do insurance customer service representative jobs pay per year?

As of Aug 17, 2026, the average yearly pay for insurance customer service representative in Brookfield, WI is $45,828.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,900.00 and $52,100.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What job categories do people searching Insurance Customer Service Representative jobs in Brookfield, WI look for?

The top searched job categories for Insurance Customer Service Representative jobs in Brookfield, WI are:

What cities near Brookfield, WI are hiring for Insurance Customer Service Representative jobs?

Cities near Brookfield, WI with the most Insurance Customer Service Representative job openings:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Brookfield, WI as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% In-person job distribution, with an average salary of $45,828 per year, or $22 per hour.

Insurance Customer Service Rep

Wondra Insurance Solutions, Inc.

Mukwonago, WI • On-site

$40K - $60K/yr

Full-time

Dental, Vision, Life, PTO

Posted 17 days ago

Job description

At Wondra Insurance Solutions Inc., we empower our clients with protection and peace of mind. As a proud Allstate agency with deep roots in Wisconsin and decades of industry recognition, we deliver top-tier service through a team-first mindset. Our culture is defined by trust, collaboration, and energy. We celebrate individuality, reward growth, and value work-life balance just as much as performance. If you’re looking for a vibrant, people-first workplace where your voice matters, you’ll find your fit here.

We’re hiring a full-time Insurance Customer Service Representative to support our growing client base and help us continue setting the standard for outstanding service. The ideal candidate is licensed, organized, confident on the phone, and enthusiastic about being part of a dynamic and supportive team.

  • First-Year Earnings: $40,000-$60,000 (base + commission)
  • Schedule: Monday to Friday, no evenings or weekends
  • Paid time off (including your birthday!)
  • No cold calling
  • Dental, vision, life, and disability insurance
  • Career growth opportunities
  • Paid holidays and volunteer time off
  • Positive, team-oriented culture with early release perks

Ready to grow your career with a team that values and supports you? Apply today!

Responsibilities
  • Respond promptly to customer inquiries via phone, email, and chat
  • Manage accounts to ensure timely renewals and payments
  • Assist clients with policy information, coverage details, and claims support
  • Support client onboarding and internal sales team processes
  • Identify opportunities to upsell or cross-sell additional insurance products
Requirements
  • Valid Property Casualty license
  • Must have previous customer service experience
  • Excellent communication skills and a customer-first attitude
  • Comfortable handling phone calls and building rapport with clients
  • High attention to detail and organizational strength
  • Able to multitask and adapt quickly in a team-oriented environment
Benefits
Paid Time Off (PTO)###Work from Home###Vision Insurance###Life Insurance###Disability Insurance###Hands on Training###Mon-Fri Schedule###Career Growth Opportunities###Evenings Off###Weekends Off###Paid Volunteer Time Off