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Insurance Customer Service Representative Jobs in Appleton, WI

QCHI

Customer Service Representative

Green Bay, WI · On-site

$17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Service Representative opportunity is a Full time entry-level position that has great ... Life insurance * Paid time off * Referral program * Vision insurance *Benefits available to ...

U-Haul

Customer Service Representative

Oshkosh, WI · On-site

$15.75 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Oshkosh, WI · On-site

$15.75 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Green Bay, WI · On-site

$15.50 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Green Bay, WI

$15.50 - $21.25/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Green Bay, WI

$15.50 - $21.25/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Green Bay, WI · On-site

$15.50 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

De Pere, WI · On-site

$15.50 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

De Pere, WI · On-site

$15.50 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Oshkosh, WI

$15.75 - $21.25/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

De Pere, WI

$15.50 - $21/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Oshkosh, WI · On-site

$15.75 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Oshkosh, WI · On-site

$15.75 - $21.25/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

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Showing results 1-20

All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Appleton, WI

Insurance Customer Service Representative information

See Appleton, WI salary details

$25.4K

$47.2K

$71.2K

How much do insurance customer service representative jobs pay per year?

As of Aug 17, 2026, the average yearly pay for insurance customer service representative in Appleton, WI is $47,234.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $53,700.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are popular job titles related to Insurance Customer Service Representative jobs in Appleton, WI?

For Insurance Customer Service Representative jobs in Appleton, WI, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in Appleton, WI look for?

The top searched job categories for Insurance Customer Service Representative jobs in Appleton, WI are:

What cities near Appleton, WI are hiring for Insurance Customer Service Representative jobs?

Cities near Appleton, WI with the most Insurance Customer Service Representative job openings:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Appleton, WI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $47,234 per year, or $22.7 per hour.

Insurance Customer Service Rep

Brian Van De Hey Insurance

De Pere, WI • On-site

$20 - $30/hr

Full-time

Retirement, PTO

Re-posted 17 days ago

Job description

Welcome to Brian Van De Hey Insurance, a trusted name in the insurance industry, located in De Pere, Wisconsin. We are eagerly seeking an enthusiastic Insurance Customer Service Representative to join our dedicated team. As an integral part of our company, you'll have the opportunity to positively impact our clients' lives by providing outstanding service and support. Our office environment is friendly, and we pride ourselves on our personalized approach to customer care. You'll have the chance to grow your skills and knowledge in a positive atmosphere where collaboration is integral to our success. If you are passionate about helping others and eager to be a key player in our team, we would love to hear from you!

Base salary is $20 hr for inexperienced applicants. Base salary for experienced applicants can start up to $30 hr. Bonus opportunities available

Office Hours Monday-Thursday 8:30am-4:30pm Friday 8:30am-12:30pm

Responsibilities
  • Client Assistance: Provide top-notch assistance to clients, answering inquiries and resolving issues related to their insurance policies.
  • Claim Processing: Guide clients through the process of filing insurance claims, ensuring that they understand the steps involved and receive timely updates.
  • Policy Management: Help clients with policy amendments, renewals, and cancellations as needed.
  • Problem Solving: Utilize problem-solving skills to offer practical solutions to clients' challenges, ensuring satisfaction.
  • Documentation: Maintain accurate client records and document interactions for future reference.
  • Team Collaboration: Work effectively with team members to provide a cohesive and seamless customer service experience.
Requirements
  • A Property Casualty insurance license is required to get within 6 months..
  • Prior insurance experience is preferred.
  • Organizational Skills: Effective time management skills to balance multiple tasks and priorities efficiently.
  • Problem-Solving: Ability to promptly understand and address customer concerns with effective solutions.
  • Detail-Oriented: Keen attention to detail to ensure accuracy in data entry and policy customization.
Benefits
Hands on Training###Retirement Plan###Evenings Off###Mon-Fri Schedule###Paid Time Off (PTO)###Weekends Off###Paid Holidays###Holidays Off###Pay Raise Opportunities###Employee Discounts###Work-Life Balance###Mon-Thur 830-430 Fri 830-1230###