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Insurance Customer Service Representative Jobs in Appleton, WI

NEB Corp.

Customer Service Representative

Omro, WI · On-site

$15.25 - $20.75/hr

Position Summary As a Customer Services Representative, you will have the opportunity to create a ... Health, Dental, and Vision Insurance * Health Savings Account with Employer Contributions * Short ...

PTSolutions

Customer Service Representative

Green Bay, WI · On-site

$15.50 - $21.25/hr

At PTSolutions, we are looking to add to our growing team of Customer Service Representatives. In ... Accident, Hospital Indemnity, Critical Illness Insurance * Check out our website for more ...

PTSolutions

Customer Service Representative

Green Bay, WI · On-site

$15.50 - $21.25/hr

At PTSolutions, we are looking to add to our growing team of Customer Service Representatives. In ... Accident, Hospital Indemnity, Critical Illness Insurance * Check out our website for more ...

AriensCo

Customer Service Representative

Brillion, WI · On-site

$15.75 - $21.50/hr

AriensCo is looking for a Customer Service Representative to serve as a key point of contact ... Medical, Dental, Vision Insurance effective first day of employment * Dependent Care Flexible ...

AriensCo

Customer Service Representative

Brillion, WI · On-site

$15.75 - $21.50/hr

AriensCo is looking for a Customer Service Representative to serve as a key point of contact ... Medical, Dental, Vision Insurance effective first day of employment * Dependent Care Flexible ...

Ariens Company

Customer Service Representative

Brillion, WI · Hybrid

$15.75 - $21.50/hr

AriensCo is looking for a Customer Service Representative to serve as a key point of contact ... Medical, Dental, Vision Insurance effective first day of employment * Dependent Care Flexible ...

Bank First

Traveling Customer Service Rep

Clintonville, WI · On-site

$14.75 - $20/hr

Traveling Customer Service Rep - Northeast Region Bank First Sturgeon Bay - STURGEON BAY, WI 54235-8849; Bank First Bellevue - Green Bay, WI 54311; Bank First Clintonville - Clintonville, WI 54929;

Alta Resources

Customer Service Representative

Neenah, WI · On-site

$17 - $19/hr

The Customer Care Representative position provides professional, quality, and "best in class" service (and sales support) for existing or prospective customers by using a consultative approach that ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Appleton, WI

Insurance Customer Service Representative information

See Appleton, WI salary details

$25.4K

$47.2K

$71.2K

How much do insurance customer service representative jobs pay per year?

As of Sep 7, 2026, the average yearly pay for insurance customer service representative in Appleton, WI is $47,234.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $53,700.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are popular job titles related to Insurance Customer Service Representative jobs in Appleton, WI?

For Insurance Customer Service Representative jobs in Appleton, WI, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in Appleton, WI look for?

The top searched job categories for Insurance Customer Service Representative jobs in Appleton, WI are:

What cities near Appleton, WI are hiring for Insurance Customer Service Representative jobs?

Cities near Appleton, WI with the most Insurance Customer Service Representative job openings:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Appleton, WI as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $47,234 per year, or $22.7 per hour.

Logistics Customer Service Representative

Jewelers Mutual Insurance Company

Neenah, WI • On-site

$16.50 - $22.50/hr

Full-time

Retirement, PTO

Re-posted 3 days ago

Job description

Summary:
The Logistics Customer Service Representative (CSR) I is responsible for taking inbound & placing outbound customer phone calls for our Jewelers Mutual Shipping Solution product.  This is done by supporting clients’ needs and inquiries and carrying out the operational tasks necessary to deliver logistic services strictly in accordance with the company’s security protocols as outlined in standard operating procedures.

Role will work Monday through Friday, 9am - 530pmCST and Saturday coverage as needed by the business.

Why Jewelers Mutual:

Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation.

As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for excellence.

We’re dedicated to fostering growth through collaboration, powered by bold thinking, teamwork, and the passion of our people.

Here, you’ll:

  • Move fast and embrace change
  • Always look for better ways
  • Grow, thrive, and help shape what’s next

Join us and be part of a culture where you can make an impact while building your future.

What You’ll Do:

  • Handle customer requests, answer incoming phone calls and respond to inquiries in accordance with established service standards and standard operating procedures, providing exceptional customer service.
  • Troubleshoot customer system issues to find appropriate solutions for their unique situations.
  • Assist customers with their inquiries regarding services offered by the company including small parcel shipping, transit insurance and Anti-Money Laundering compliance. This includes training new customers in use of the company’s online services.
  • Correct and submit carrier supply orders for clients.
  • Onboard new customers including training on navigation of our online shipping platform and address any immediate questions.
  • Effectively communicate via email with carriers and clients to resolve inquiries and open investigations on missing packages.
  • Recreate customer system issues to find appropriate solutions for their unique situations.
  • Monitor the shipping email inbox and respond to customer inquiries.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You’ll Bring:

Leadership Responsibilities

None

Minimum Qualifications
  • High school degree or equivalent
Preferred  Qualifications
  • 1 to 3 years of customer service experience
  • Familiarity with Microsoft Office
  • Property/casualty insurance background and jewelry industry experience are helpful.

Certificates, Licenses, Registrations  

None

Physical Requirements
  • Prolonged periods sitting at a desk and working on a computer.
  • Occasionally required to stand; walk; use hands to finger, handle, or touch objects or controls; and talk or hear.

What We Offer You:

  • Competitive Compensation & Benefits: Includes performance bonuses, generous paid time off, and a top-tier retirement program with 401(k) matching and additional company contributions.
  • Collaborative Culture: Work alongside talented, passionate peers who value ownership and continuous learning.
  • Community & Giving: Benefit from 50% charitable gift matching and paid volunteer time to support nonprofit causes
  • Great Place to Work® Certified: Join a team recognized for an environment of innovation and growth.

Accessibility and Accommodations
We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process, please let us know by contacting jmrecruiting@jminsure.com.

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