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Insurance Customer Service Representative Jobs in Appleton, WI

Bank First

Traveling Customer Service Rep

Clintonville, WI · On-site

$14.75 - $20/hr

Traveling Customer Service Rep - Northeast Region Bank First Sturgeon Bay - STURGEON BAY, WI 54235-8849; Bank First Bellevue - Green Bay, WI 54311; Bank First Clintonville - Clintonville, WI 54929;

Schneider

Senior Customer Service Representative

Green Bay, WI

$18.75 - $25.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Senior Customer Service Representative Work model:On-Site Location:Green Bay, WI, USA Shift:First ... Company-paid life insurance. * 401(k) savings plan with company match. * Paid time off and paid ...

Schneider

Senior Customer Service Representative

Green Bay, WI

$18.75 - $25.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Senior Customer Service Representative Work model:On-Site Location:Green Bay, WI, USA Shift:First ... Company-paid life insurance. * 401(k) savings plan with company match. * Paid time off and paid ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Appleton, WI

Insurance Customer Service Representative information

See Appleton, WI salary details

$25.4K

$47.2K

$71.2K

How much do insurance customer service representative jobs pay per year?

As of Aug 17, 2026, the average yearly pay for insurance customer service representative in Appleton, WI is $47,234.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $53,700.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are popular job titles related to Insurance Customer Service Representative jobs in Appleton, WI?

For Insurance Customer Service Representative jobs in Appleton, WI, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in Appleton, WI look for?

The top searched job categories for Insurance Customer Service Representative jobs in Appleton, WI are:

What cities near Appleton, WI are hiring for Insurance Customer Service Representative jobs?

Cities near Appleton, WI with the most Insurance Customer Service Representative job openings:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Appleton, WI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $47,234 per year, or $22.7 per hour.

Customer Service Representative - Part Time

Country Visions Scoop

De Pere, WI • On-site

$15.50 - $21/hr

Other

Medical, Retirement, PTO

Posted 24 days ago

Job description

Customer Service Representative - Part-Time
Country Visions Cooperative Country Store is looking to hire a part-time Customer Service Representative for our De Pere, WI location.
NO EXPERIENCE REQUIRED.
If you are dedicated to providing excellent customer service and looking for part-time work with a great company, now is the perfect time to join our team!
Country Visions Cooperative is an agriculture based cooperative dedicated to service and building long-term relationships from generation to generation. We are proud to trace our roots back to 1923.
COMPANY BENEFITS for PART-TIME EMPLOYEES
  • Competitive pay, based on experience
  • Flexibility
  • Company work shirts provided
  • Friendly working environment
  • Can become eligible for paid time off, health insurance, and 401(k)!

JOB RESPONSIBILITIES
  • Responsible for providing a consistently high level of customer service and satisfaction
  • Identify and respond to the customer needs
  • Promptly answer phone calls from customers
  • Cashiering, including loading items into customer vehicles
  • Loading, unloading and stocking merchandise
  • Maintaining a clean and safe store
  • Refill LP cylinders
  • Other duties and responsibilities as assigned by management

HOURS
  • We have a few schedule options which can be discussed during the interview process
  • Flexibility in the schedule to accommodate the right candidate's needs

QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS
  • At least 18 years of age
  • Dependable
  • Ability to routinely lift 50 pounds
  • Previous customer service, retail, animal care, gardening or handy work experience is preferred but not required
  • Excellent communication skills
  • Friendly and energetic
  • Basic math and computer skills

Come join the De Pere Country Store! We look forward to hearing from you!

Apply