ZipRecruiter

Log In

2

Insurance Customer Service Representative Remote Jobs in Wisconsin

Afni, Inc.

Remote Customer Service Representative

Milwaukee, WI · Remote

$15.75 - $21.25/hr

This position is for wireless customer service, so you will be handling mainly inbound calls from ... What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet Service only (no dial ...

Afni, Inc.

Remote Customer Service Representative

Madison, WI · On-site +1

$16.25 - $22/hr

This position is for wireless customer service, so you will be handling mainly inbound calls from ... What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet Service only (no dial ...

Staples, Inc.

Customer Service Representative

Bloomington, WI · On-site +1

$15 - $20.50/hr

Acting as the first point of contact for prospective and existing customers, you'll identify ... The salary range represents the expected compensation for this role at the time of posting.  The ...

Staples, Inc.

Customer Service Representative

Burlington, WI · On-site +1

$17 - $23/hr

Acting as the first point of contact for prospective and existing customers, you'll identify ... The salary range represents the expected compensation for this role at the time of posting.  The ...

APR

Commercial Lines CSR

Stevens Point, WI · On-site +1

$65K - $100K/yr

Embrace the future of work with our fully remote option, tailored for the exceptional candidate ... As a guardian of our select small business clientele, you'll be the cornerstone of their insurance ...

next page

Showing results 1-20

All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Remote JobsInsurance Customer Service Representative Remote Jobs in Wisconsin

Insurance Customer Service Representative Remote information

What does an Insurance Customer Service Representative do when working remotely?

An Insurance Customer Service Representative working remotely assists customers with their insurance policies by answering questions, processing claims, updating account information, and resolving issues via phone, email, or chat. They provide support for billing inquiries, policy changes, and general information about insurance products. Remote representatives use secure digital platforms and communication tools to interact with customers and maintain records, ensuring compliance with company and regulatory standards. This role requires strong communication skills, attention to detail, and the ability to work independently from a home office.

What is the difference between Insurance Customer Service Representative Remote vs Insurance Claims Specialist?

AspectInsurance Customer Service Representative RemoteInsurance Claims Specialist
CredentialsHigh school diploma or equivalent; some roles may require insurance certificationsHigh school diploma; certifications like CPCU or AIC beneficial
Work EnvironmentRemote, customer service-focusedOffice or remote, claims processing environment
Industry UsageCustomer support for policyholdersHandling and investigating insurance claims
Search IntentCustomer service roles in insuranceClaims processing and investigation roles

Insurance Customer Service Representatives Remote primarily focus on assisting policyholders with inquiries, policy updates, and support via phone or online. Insurance Claims Specialists handle the processing and investigation of insurance claims, often requiring more detailed knowledge of claims procedures. While both roles may be remote and require similar certifications, their core responsibilities differ, catering to different stages of the insurance process.

What are the typical challenges faced by remote Insurance Customer Service Representatives, and how can they be managed?

Remote Insurance Customer Service Representatives often encounter challenges such as maintaining clear communication with clients and colleagues without face-to-face interaction, handling sensitive customer information securely, and staying motivated while working independently. To manage these, it's important to establish a dedicated, distraction-free workspace, use secure communication tools, and participate in regular virtual team meetings for support and feedback. Successful representatives also develop strong time management skills to balance multiple inquiries and prioritize customer needs efficiently.

What are the key skills and qualifications needed to thrive as an Insurance Customer Service Representative (Remote), and why are they important?

To thrive as a remote Insurance Customer Service Representative, you typically need a high school diploma or equivalent, strong communication skills, and a solid understanding of insurance products and processes. Familiarity with CRM software, call center systems, and sometimes a state insurance license are common technical requirements. Outstanding interpersonal skills, active listening, and the ability to resolve conflicts efficiently are vital soft skills for this role. These abilities are essential to provide excellent customer support, ensure regulatory compliance, and build trust with clients in a virtual environment.
What are popular job titles related to Insurance Customer Service Representative Remote jobs in Wisconsin? For Insurance Customer Service Representative Remote jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Insurance Customer Service Representative Remote jobs in Wisconsin look for? The top searched job categories for Insurance Customer Service Representative Remote jobs in Wisconsin are:
Insurance Customer Service Representative Remote jobs near you
Insurance Customer Service Representative

Insurance Customer Service Representative

Rural Mutual Insurance

Madison, WI • On-site, Remote

$55K/yr

Full-time

Posted 3 days ago

New

Job description

Rural Mutual Insurance, one of the top 50 property and casualty companies in the nation, has been protecting what we value in Wisconsin for over 90 years and proudly continues that mission today. We seek an enthusiastic Customer Service Representative to provide exceptional customer service to our policyholders. You’ll be responsible for processing insurance policy transactions and service requests with accuracy and timeliness. You will get to interact with our underwriting team, Rural agents and assistants, and customers throughout the state, answering policy related inquires in a professional manner. If you have an eye for detail and enjoy problem-solving with people in a fast-paced work environment, we want to hear from you!


This is a hybrid role with the potential to go remote after a successful training period. 


At Rural Mutual Insurance, we offer a supportive work environment, career growth opportunities, and a comprehensive compensation package that includes health, dental, and vision insurance, a matching 401(k), and generous time off. We’ve earned consistent recognition as a Madison Magazine Best Places to Work and an A+ AM Best financial strength rating. If you're ready to be part of a team that values your expertise and encourages your professional growth, apply today!

Compensation:

$50,000 - $55,000 yearly


Responsibilities:
  • Process policy transactions by reviewing our insurance Product Line's new business, changes, and renewals based on established guidelines.
  • Accurately complete service requests, including entering information into the appropriate computer system in a timely manner.
  • Work with the underwriting staff to resolve coverage questions.
  • Answer Inquiries from Agents, Agent Assistants, Customers, and 3rd parties regarding policy or billing via various channels and respond accurately, promptly, and in a professional manner.
  • Maintain an acceptable productivity and quality level by working with your manager to understand processes and procedures.
  • Contributes to team effort by accomplishing related tasks as needed.

Qualifications:
  • Two years or more of office experience; property and casualty insurance experience highly preferred.
  • Proficient PC skills, including accurate and speedy keyboarding.
  • Understands how to utilize a database for processing client information and how to use Microsoft Office to create necessary documents.
  • Effective written and verbal communication skills, including excellent telephone skills.
  • Ability to keep information confidential.
  • A team player with proven customer service experience.
  • Problem-solving skills.
  • Participation in industry-related programs such as IIA, CISR, CIC, etc., is preferred.
  • Bilingual abilities (Spanish, Hmong, etc.) are a plus.
  • Candidate must live and work in Wisconsin.
  • Eligible to work in the United States without sponsorship.

About Company

What You'll Love About Rural Mutual Insurance:

We are a leading property and casualty insurance company based in Wisconsin, well known for our financial strength and longevity in the insurance industry. Our reputation in the marketplace ensures stability and opens up numerous growth opportunities for our employees.

We created a welcoming place to work with friendly and professional leadership. We are known for the great care we take with our staff, our agents, and our customers. We are passionate and determined about delivering the best customer service, preserving insurance industry knowledge, and making a difference through the work that we do.

We believe in a healthy work/life balance and, to that end, offer a competitive and comprehensive compensation package including health, dental, life, LTD, and vision insurance as well as an employee bonus plan, matching 401(k) plan, and generous time off benefits.