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Insurance Customer Service Representative Jobs in Florida

Patriot Insurance Agency

Be Seen First

Commercial Lines Insurance CSR

North Palm Beach, FL · On-site

$44K - $60K/yr

Commercial Lines Insurance CSR Independent Insurance Agency is adding an experienced Commercial Lines CSR to our team. Minimum 3+ years direct experience managing and servicing multi-line commercial ...

NAPAA

Insurance Customer Service Representative

Miami, FL · On-site

$14 - $18/hr

The Personal Lines CSR at Del Campo Insurance Group is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Florida

Insurance Customer Service Representative information

See Florida salary details

$19.4K

$36.2K

$54.6K

How much do insurance customer service representative jobs pay per year?

As of Jul 16, 2026, the average yearly pay for insurance customer service representative in Florida is $36,176.00, according to ZipRecruiter salary data. Most workers in this role earn between $29,900.00 and $41,100.00 per year, depending on experience, location, and employer.

What does a Customer Service Representative do in insurance?

An insurance Customer Service Representative assists clients by answering questions about policies, processing claims, and providing information on coverage options. They often use computer systems to manage customer accounts and must have good communication and problem-solving skills. The role typically involves working in an office environment and may require knowledge of insurance policies and customer service software.

What does an Insurance Customer Service Representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What is the highest paying insurance agent job?

The highest paying insurance agent roles are typically senior or specialized positions such as captive agents working for large insurance companies or independent agents with a high volume of high-value policies. These roles often require extensive experience, strong sales skills, and sometimes advanced certifications, with top earners earning six-figure incomes through commissions and bonuses.

What are some common challenges faced by Insurance Customer Service Representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an Insurance Customer Service Representative, and why are they important?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What is the highest paying customer service job?

Among customer service roles, senior positions such as customer service managers or specialized roles like technical support managers tend to have the highest salaries, often exceeding $70,000 annually. In industries like finance, technology, and healthcare, customer service professionals with advanced skills or certifications can earn higher wages, especially in leadership or specialized positions.

How much does a 215 license make?

An Insurance Customer Service Representative with a 215 license in Florida typically earns between $35,000 and $50,000 annually, depending on experience and location. Licensing allows representatives to sell specific insurance products, which can impact earning potential and job responsibilities.
What are the most commonly searched types of Insurance Customer Service Representative jobs in Florida? The most popular types of Insurance Customer Service Representative jobs in Florida are:
What are popular job titles related to Insurance Customer Service Representative jobs in Florida? For Insurance Customer Service Representative jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Insurance Customer Service Representative jobs in Florida look for? The top searched job categories for Insurance Customer Service Representative jobs in Florida are:
What cities in Florida are hiring for Insurance Customer Service Representative jobs? Cities in Florida with the most Insurance Customer Service Representative job openings:
What are popular job titles related to Insurance Customer Service Representative jobs in FL? For Insurance Customer Service Representative jobs in FL, the most frequently searched job titles are:
Insurance Customer Service Representative jobs near you
Personal Lines Insurance Customer Service Representative

Personal Lines Insurance Customer Service Representative

Morgan Auto Group

Ocala, FL • On-site

$37K - $51K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 20 days ago

Morgan Auto Group rating

6.8

Company rating: 6.8 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

72nd of 146 rated car dealerships

Job description

Come join the growing team at Morgan Insurance Services as an Insurance Customer Service Representative!
Morgan Insurance Services, LLC., part of Morgan Auto Group with over 70 auto dealerships in the state of Florida, has two openings for experienced personal lines insurance customer service reps. in the Ocala area. Our office is located in the Honda of Ocala dealership. This is an in-person position to provide support to our licensed insurance agents.
We offer competitive compensation, company paid health insurance (employee portion) and life insurance, 401K and HSA company contributions, PTO, holidays and a GREAT team to work with. We offer a professional work environment, with job training and advancement opportunities.
Our ideal candidate is friendly with professional demeanor, good communication skills, and the ability to stay calm under pressure. Ultimately, a top-class insurance customer sales representative. Experience working with personal lines insurance required.
Insurance Customer Service Representative Responsibilities:
1. Checks phone system voicemails multiple times per day, and disburses to team as needed
2. Checks agency management system text messages with customers multiple times per day, and disburses to team as needed
3. Checks e-fax inbox multiple times per day, and disburses to team as needed
4. Checks email info inbox multiple times per day, and disburses to team as needed
5. Checks and works incoming alerts to the agency management system
6. Answers all incoming calls to the service line, and transfers to agents as needed
7. Handles calls, emails and texts that pertain to client contact information, lienholder updates, billing, claims reporting, and general questions.
8. Processes returned mail
9. Calls customers who may have had a claim, to offer support
10. Reviews all carriers daily for updates regarding e-signatures and underwriting requirements, communicating with the insured as necessary to complete
11. Processes tasks that have been assigned by management/agents to the customer service representative, multiple times per day
12. Sends welcome letters to new customers
13. Sends follow-up emails and texts to existing customers at the 30, 60, and 90-day marks
14. Assists with renewals and rewrites as needed by the writing agent, to retain existing business
15. Sends birthday e-cards to customers
16. Solicits existing customers to cross-sell additional insurance products
17. Works on various special projects as needed for management
18. Follows communication procedures, guidelines, and policies
19. Other duties as assigned
20. In-person position
Customer Service Representative Requirements:
High school diploma, general education degree, or equivalent
Ability to stay calm when customers are stressed or upset
Proficient computer skills and ability to learn and navigate various software systems
Experience working as insurance customer support
20-44 licensed or willing to get certified within 60 days of employment
Bilingual (English-Spanish) a plus
If you are driven and desiring a stable and rewarding career path, then the Morgan Insurance Services team could be a great choice for you! It is a truly unique organization.
*See hiring manager for details
EOE/DFWP
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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