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Insurance Customer Service Representative Jobs in Boca Raton, FL

StaffMyAgency LLC

Customer Service

Boca Raton, FL · On-site

$40K - $60K/yr

As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. Responsibilities include but not ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Boca Raton, FL

Insurance Customer Service Representative information

See Boca Raton, FL salary details

$24.7K

$45.9K

$69.3K

How much do insurance customer service representative jobs pay per year?

As of Jul 28, 2026, the average yearly pay for insurance customer service representative in Boca Raton, FL is $45,939.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $52,200.00 per year, depending on experience, location, and employer.

What does a Customer Service Representative do in insurance?

An insurance Customer Service Representative assists clients by answering questions about policies, processing claims, and providing information on coverage options. They often use computer systems to manage customer accounts and must have good communication and problem-solving skills. The role typically involves working in an office environment and may require knowledge of insurance policies and customer service software.

What does an Insurance Customer Service Representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What is the highest paying insurance agent job?

The highest paying insurance agent roles are typically senior or specialized positions such as captive agents working for large insurance companies or independent agents with a high volume of high-value policies. These roles often require extensive experience, strong sales skills, and sometimes advanced certifications, with top earners earning six-figure incomes through commissions and bonuses.

What are some common challenges faced by Insurance Customer Service Representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an Insurance Customer Service Representative, and why are they important?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What is the highest paying customer service job?

Among customer service roles, senior positions such as customer service managers or specialized roles like technical support managers tend to have the highest salaries, often exceeding $70,000 annually. In industries like finance, technology, and healthcare, customer service professionals with advanced skills or certifications can earn higher wages, especially in leadership or specialized positions.

How much does a 215 license make?

An Insurance Customer Service Representative with a 215 license in Florida typically earns between $35,000 and $50,000 annually, depending on experience and location. Licensing allows representatives to sell specific insurance products, which can impact earning potential and job responsibilities.
What are popular job titles related to Insurance Customer Service Representative jobs in Boca Raton, FL? For Insurance Customer Service Representative jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Insurance Customer Service Representative jobs in Boca Raton, FL look for? The top searched job categories for Insurance Customer Service Representative jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Insurance Customer Service Representative jobs? Cities near Boca Raton, FL with the most Insurance Customer Service Representative job openings:
Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Boca Raton, FL as of July 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 100% In-person job distribution, with an average salary of $45,939 per year, or $22.1 per hour.
Insurance Account Manager/CSR- Personal Lines

Insurance Account Manager/CSR- Personal Lines

Arden Insurance Associates Inc.

Lake Worth, FL • On-site

$45K - $55K/yr

Full-time

Medical, PTO

Posted 20 days ago

Job description

Must have a 440 or 220 Property & Casualty license & min 2 year experience. (On-Site position)

We are seeking a passionate, self-driven, Insurance Lead Account Manager / Customer Service Representative to service our existing clients and new customers. As a full-time Insurance Customer Service representative / Account Manager , you will be the primary person servicing the needs of existing clients, cross sell other products and assist the principal agent in placement of all new business policies. Insurance Customer Service representatives / Account Manager candidates should possess good computer skills and friendly professional phone etiquette.


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Hands on Training

Mon-Fri Schedule


Responsibilities
  • Process customer policy renewal, change requests, handle claim calls, complete certificates of insurance, process payments, and solicit new business by account rounding & new prospect calls/emails.
  • Respond to all inquiries, cancellation requests, and sales requests within a specified timeframe.
  • Preparing insurance quotes, applications and securing all trailing documents from customers.
  • Thoroughly understand and follow all underwriting, rating and compliance requirements.
  • Document each customer contact and activities in online management system.
  • Provide exceptional customer service, Maintain client relationships, Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems to maintain client retention.

Requirements
  • A 440 or 2044 or 220 Property & Casualty license is required.
  • Minimum 2 year experience. (On-Site position)
  • Have an upbeat, positive and enthusiastic attitude and be results driven.
  • Excellent Communication/interpersonal & computer skills.
  • Must have ability to work with web based agency management system and company portals.
  • Follow through and exceed current and prospective client expectations.