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Insurance Customer Service Representative Jobs in Boca Raton, FL

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Insurance Customer Service Representative information

See Boca Raton, FL salary details

$24.7K

$45.9K

$69.3K

How much do insurance customer service representative jobs pay per year?

As of Aug 20, 2026, the average yearly pay for insurance customer service representative in Boca Raton, FL is $45,939.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $52,200.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What job categories do people searching Insurance Customer Service Representative jobs in Boca Raton, FL look for?

The top searched job categories for Insurance Customer Service Representative jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Insurance Customer Service Representative jobs?

Cities near Boca Raton, FL with the most Insurance Customer Service Representative job openings:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Boca Raton, FL as of August 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 100% In-person job distribution, with an average salary of $45,939 per year, or $22.1 per hour.

Insurance Customer Service Representative

Talluto, Cowan And Valley LLC

Royal Palm Beach, FL • On-site

$50K - $70K/yr

Full-time

Medical, Dental, Retirement, PTO

Posted 8 days ago

Job description

Position: Licensed Customer Service Representative

Location: Royal Palm Beach or Jupiter, FL

License Required: Florida 2-20 or 4-40 License

Experience Preferred: 2+ years in PC Insurance (Allstate experience preferred but not required)

Join a Winning Team

Are you a licensed insurance professional who thrives on helping others and enjoys a fast-paced, team-oriented environment?


Our Allstate agency is looking for a driven and personable Licensed Customer Service Representative to deliver exceptional client experiences, retain loyal policyholders, and support our growing book of business.


Why Join Us

  • Family-oriented agency with a strong local reputation
  • Supportive leadership and ongoing professional development
  • Positive, collaborative team culture
  • Clear path for growth within a high-performing agency
  • Stable role with performance-based incentives


Compensation Earnings Potential

  • Salary Range: $50,000 – $65,000 total compensation (base + bonuses)
  • Base Salary: $45,000 – $55,000 (based on experience)
  • Performance Bonuses: Typically $5,000 – $10,000 annually based on retention, service quality, and account growth
  • Experienced Representatives: Higher earning potential based on tenure and performance

Compensation includes base salary + performance bonuses (this is a service-focused role with limited sales expectations).

Responsibilities
  • Valid Florida 2-20 or 4-40 PC License
  • 2+ years of experience in insurance or customer service preferred
  • Strong verbal and written communication skills
  • Detail-oriented, organized, and tech-savvy
  • A positive attitude and a genuine desire to help others
Requirements
  • Provide outstanding service and support to policyholders
  • Manage daily client inquiries, policy changes, billing questions, and documentation
  • Work closely with the sales team to ensure client satisfaction and long-term retention
  • Stay up to date with product knowledge and compliance
Benefits
Paid Time Off (PTO)###Health Insurance###Dental Insurance###Hands on Training###Mon-Fri Schedule###Career Growth Opportunities###Retirement Plan###