Remote Chewy Com Customer Service Jobs in Boca Raton, FL

We are hiring outstanding humans, and we hope that includes you!

Are you looking for more than just a job? At Chewy, you’ll find yourself on a career path with other exciting humans, like yourself. You’ll be part of a culture that values everything that you do, who you are, and the goals you have set for your career. We want to give you the opportunity to grow, earn competitive pay, and be happy while you do it. Sounds simple, but we love it.

Your Opportunity:

Chewy is looking for a Solutions Manager to join our HR Systems & Solutions Team. In this role, you will support Workday configuration and functionality within our Payroll and Absence modules. You’ll work closely with senior Team Members and multi-functional partners to help implement enhancements, resolve issues, and improve the overall employee experience through technology.

This role combines hands-on system work with a growing focus on agile delivery practices. You’ll contribute to the management of the Jira backlog for your functional area, help refine work items, and support configuration tasks from discovery through testing and deployment. It’s an excellent opportunity to deepen your Workday expertise while developing your skills in product ownership, customer collaboration, and solution delivery.

What You’ll Do:

• Serve as the Workday configuration expert for the Payroll and Absence functional areas, aligning system design with business processes and goals

• Partner closely with COE leaders to understand business needs and translate into technical requirements

• Own and manage the roadmap and backlog, prioritizing enhancements, resolving issues, and supporting regular Workday releases

• Partner with customers across HR, IT, and other functions to translate business needs into scalable, well-documented solutions

• Support end-to-end delivery of new features and system improvements, including discovery, configuration, testing (SIT/UAT), deployment, and post-launch support

• Help document business processes, functional specs, test cases, and user guides as part of ongoing support and enhancement work

• Support organizational transitions by reviewing training materials, job aids, and communications related to system updates

• Participate in system and process analysis activities to identify areas for improvement in user experience, compliance, or operational efficiency

• Stay up to date on new Workday features and help evaluate their relevance to your area

• Own Workday semiannual release management for the Payroll and Absence modules, including impact assessment, configuration updates, testing coordination, customer communication, and deployment planning

• Learn from and collaborate with Team Members, contributing to team knowledge-sharing and standard processes

What You’ll Need:

• Bachelor’s degree in Computer Science, Human Resources, Business Administration, or related field, or equivalent experience

• 3+ years of Workday configuration experience, with expertise in the Payroll and Absence modules

• Experience supporting Workday configuration and testing efforts

• Familiarity with agile delivery and Jira (or similar backlog management tools)

• Strong organizational and problem-solving skills with the ability to manage various high-impact items, raising and prioritizing shifting priorities

• Clear communication skills and a collaborative approach to working with multi-functional teams

• A strong desire to learn and grow in HR technology, product ownership, and customer engagement

• Customer service oriented attitude with a focus on delivering quality user experiences

• Travel expectation is approximately 10%

What You’ll Get:

• A place where you can be your authentic self and grow your career. Our pet parents and partners are from everywhere--different places and different walks of life. It is what makes them unique. Likewise, Chewtopians are encouraged to bring their perspectives to deliver on our mission!

• Work in a culture that cares, with managers who value you and your career journey. Be empowered to think big, thrive on delivering results, and to become your best

• Development of meaningful connections with a diverse group of Chewtopians through Team Member Resource Groups and celebrate inclusivity with various company events, programs, and activities

• Comprehensive medical, dental, vision benefits, in addition to wellness programs and resources, enabling you to be your best self in and outside of work

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• The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com. 

Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations. 

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

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