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Chewy Com Customer Service Jobs (NOW HIRING)

Chewy

Forklift Operator

Salisbury, NC · On-site

$21/hr

We offer the following benefits for our Team Members: • 20% Chewy.com Discount • Medical ... We focus on excellent customer service, and we take pride and phenomenal care in every order we ...

Chewy

Warehouse Worker

Lebanon, TN

$22.75/hr

We focus on excellent customer service, and we take pride and phenomenal care in every order we ... chewy.com . To access Chewy's Customer Privacy Policy, please click here . To access Chewy ...

Chewy

Forklift Driver

Englewood, OH

$15.50 - $18.25/hr

Opportunity for wage increases starting after 3-months of service * Referral Bonuses - $500 per ... chewy.com . To access Chewy's Customer Privacy Policy, please click here . To access Chewy ...

Chewy

Fulfillment Specialist

Bear Creek, PA

$20.50/hr

We offer the following benefits for our Team Members: * 20% Chewy.com Discount * Medical, Dental ... We focus on excellent customer service, and we take pride and phenomenal care in every order we ...

Chewy

Fulfillment Specialist

Wilkes Barre, PA · On-site

$20.50/hr

We offer the following benefits for our Team Members: * 20% Chewy.com Discount * Medical, Dental ... We focus on excellent customer service, and we take pride and phenomenal care in every order we ...

Chewy

Fulfillment Specialist

Salisbury, NC · On-site

$21/hr

We offer the following benefits for our Team Members: • 20% Chewy.com Discount • Medical ... We focus on excellent customer service, and we take pride and phenomenal care in every order we ...

Chewy

Fulfillment Specialist

Nashville, TN

$22.75/hr

We focus on excellent customer service, and we take pride and phenomenal care in every order we ... chewy.com . To access Chewy's Customer Privacy Policy, please click here . To access Chewy ...

Chewy

Warehouse Worker

Gladeville, TN

$22.75/hr

We focus on excellent customer service, and we take pride and phenomenal care in every order we ... chewy.com . To access Chewy's Customer Privacy Policy, please click here . To access Chewy ...

Chewy

Fulfillment Specialist

Hermitage, TN

$22.75/hr

We focus on excellent customer service, and we take pride and phenomenal care in every order we ... chewy.com . To access Chewy's Customer Privacy Policy, please click here . To access Chewy ...

Chewy

Forklift Operator

Vandalia, OH

$16 - $18.75/hr

Opportunity for wage increases starting after 3-months of service * Referral Bonuses - $500 per ... chewy.com . To access Chewy's Customer Privacy Policy, please click here . To access Chewy ...

Chewy

Fulfillment Specialist

Glen Lyon, PA

$20.50/hr

We offer the following benefits for our Team Members: * 20% Chewy.com Discount * Medical, Dental ... We focus on excellent customer service, and we take pride and phenomenal care in every order we ...

Chewy

Fulfillment Specialist

Salisbury, NC

$21/hr

We offer the following benefits for our Team Members: · 20% Chewy.com Discount · Medical, Dental ... We focus on excellent customer service, and we take pride and phenomenal care in every order we ...

Chewy

Fulfillment Specialist

Smyrna, TN

$22.75/hr

We focus on excellent customer service, and we take pride and phenomenal care in every order we ... chewy.com . To access Chewy's Customer Privacy Policy, please click here . To access Chewy ...

Chewy

Fulfillment Specialist

Wilkes Barre, PA

$20.50/hr

We offer the following benefits for our Team Members: * 20% Chewy.com Discount * Medical, Dental ... We focus on excellent customer service, and we take pride and phenomenal care in every order we ...

Chewy

Fulfillment Specialist

Nanticoke, PA

$20.50/hr

We offer the following benefits for our Team Members: * 20% Chewy.com Discount * Medical, Dental ... We focus on excellent customer service, and we take pride and phenomenal care in every order we ...

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Chewy Com Customer Service information

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How much do chewy com customer service jobs pay per year?

As of Jul 13, 2026, the average yearly pay for chewy com customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is a Chewy Com Customer Service job?

A Chewy Com Customer Service job involves assisting customers with orders, product inquiries, returns, and general account support. Representatives communicate with customers via phone, chat, or email to ensure a positive shopping experience. They troubleshoot issues, provide product recommendations, and resolve concerns efficiently. Strong communication skills, empathy, and problem-solving abilities are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Chewy Com Customer Service position, and why are they important?

To thrive as a Chewy Com Customer Service representative, you need strong communication skills, problem-solving abilities, and experience with customer support, often requiring at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk tools, and phone/chat support systems is commonly expected. Patience, empathy, and a positive attitude are vital soft skills that help you excel in customer interactions. These skills and qualities are essential to efficiently resolve customer issues, enhance satisfaction, and uphold Chewy's reputation for excellent service.

What are the typical responsibilities of a Chewy Com Customer Service representative during a workday?

As a Chewy Com Customer Service representative, your day will involve assisting customers via phone, email, or chat with inquiries related to orders, returns, shipments, and product recommendations. You’ll be expected to handle multiple cases, resolve issues efficiently, and provide accurate information while maintaining Chewy’s commitment to friendly, pet-centric service. Team members often work closely with other departments, such as the warehouse or product specialists, to resolve complex issues. The position offers opportunities to develop advanced customer service skills and, with experience, progress into senior, specialized, or supervisory roles within the company.

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What cities are hiring for Chewy Com Customer Service jobs? Cities with the most Chewy Com Customer Service job openings:
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Chewy Com Customer Service jobs near you
Sales Director - Habitat Care, Chewy.com

Sales Director - Habitat Care, Chewy.com

Proctor & Gamble

Mason, TX

Full-time

Posted 5 days ago

Procter & Gamble rating

8.3

Company rating: 8.3 out of 10

Based on 161 frontline employees who took The Breakroom Quiz

67th of 527 rated manufacturers

Job description

Job Location

MASON BUS AND INNOVATION CTR

Job Description

Are you ready to build and scale a breakthrough pet-friendly brand? We are seeking a highly entrepreneurial and results-driven Sales Director to lead our partnership with Chewy.com, one of the fastest-growing and most influential eCommerce retailers in pet care. This role offers a unique opportunity to shape go-to-market strategy from the ground up, working at the intersection of startup agility and world-class retail execution. You will be responsible for establishing our brand as a category leader within Chewy, unlocking growth through best-in-class digital shelf execution, data-driven strategy, and strong customer partnership.

Role Overview

As Sales Director, you will own the end-to-end customer relationship and business performance, leading the development and execution of our growth strategy. You will operate with a founder mindset, navigating ambiguity, building scalable processes, and driving rapid test-and-learn cycles to accelerate growth.

Key Responsibilities

Customer & Business Leadership

  • Own and lead the Chewy.com business, delivering against revenue, profit, and share growth targets

  • Develop and execute a Joint Business Plan aligned to Chewy's strategic priorities and shopper needs

  • Serve as the primary point of contact for Chewy, influencing across merchandising, marketing, supply chain, and media teams

Ecommerce & Digital Shelf Excellence

  • Drive best-in-class digital shelf execution, including PDP optimization, content strategy, SEO, ratings & reviews, and assortment strategy

  • Partner closely on Retail Media (Chewy Ads) to maximize visibility, conversion, and ROI

  • Continuously analyze key metrics (traffic, conversion, basket size, repeat rate) to unlock growth opportunities

Startup Growth & Go-to-Market

  • Build scalable go-to-market strategies tailored for a digital-first pet-friendly brand

  • Lead rapid test-and-learn experimentation across pricing, promotions, bundles, and innovation launches

  • Identify and unlock white space opportunities in pet-friendly categories

Cross-Functional Leadership

  • Partner with marketing, supply chain, R&D, and finance to ensure end-to-end execution excellence

  • Align on demand planning, inventory strategy, and in-stock targets to support high-growth scale

  • Translate consumer and customer insights into actionable business strategies

Analytics & Insights

  • Leverage eCommerce analytics tools (e.g., retailer portals, media dashboards, syndicated data) to drive data-informed decisions

  • Develop compelling business cases and storytelling to influence internal and external stakeholders

  • Monitor competitive landscape and category dynamics to inform strategy

What Makes This Role Unique

  • Opportunity to build a business from early stage to scale within a high-growth startup environment

  • Direct impact on shaping the strategy, structure, and capabilities of a new pet-friendly brand

  • High visibility and influence with both internal leadership and a critical retail partner

Job Qualifications

Required

  • 6-10+ years of experience in eCommerce, digital commerce, or omnichannel sales, preferably with Chewy, Amazon, or similar platform in the pet space.

  • Proven track record of driving online retail growth and managing large-scale customer relationships

  • Strong understanding of eCommerce fundamentals (digital shelf, SEO, conversion optimization, retail media)

  • Demonstrated ability to operate in a startup or high-growth, ambiguous environment

  • Strong analytical and strategic thinking skills; ability to translate data into action

  • Exceptional leadership and influencing skills across cross-functional teams

  • Excellent communication and storytelling abilities with both internal leaders and customers

Preferred

  • Experience in pet care, CPG, or health/wellness categories

  • Familiarity with subscription-based models (e.g., Autoship) and recurring revenue strategies

  • Experience launching new brands or innovation within eCommerce platforms

Critical Success Skills

Chewy-Specific Capabilities

  • Deep understanding of pet parent behavior and category dynamics

  • Expertise in Autoship / subscription growth strategies

  • Strong collaboration with merchant + media teams to drive conversion and retention

Startup Capabilities

  • Builder mindset: creates structure where none exists

  • Comfort with ambiguity and rapid iteration

  • Ability to prioritize ruthlessly and focus on highest-impact work

  • Willingness to operate both strategically and hands-on ("player-coach")

Compensation for roles at P&G varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. At P&G compensation decisions are dependent on the facts and circumstances of each case. Total rewards at P&G include salary + bonus (if applicable) + benefits. Your recruiter may be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the hiring process.

We are committed to providing equal opportunities in employment. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Immigration Sponsorship is not available for this role. For more information regarding who is eligible for hire at P&G along with other work authorization FAQ's, please clickHERE.

Procter & Gamble participates in e-verify as required by law.

Qualified individuals will not be disadvantaged based on being unemployed.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job Schedule

Full time

Job Number

R000154498

Job Segmentation

Experienced Professionals

Starting Pay / Salary Range

$172,000.00 - $220,000.00 / year

What Procter & Gamble employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Procter & Gamble logo

About Procter & Gamble

Sourced by ZipRecruiter

Procter & Gamble (P&G), based in Cincinnati, OH, US, is a multinational consumer goods corporation. The company operates in the Consumer Discretionary sector and has a presence in various industries including Beauty, Health Care, Grooming, Fabric & Home Care, and Baby, Feminine & Family Care. Since its foundation by William Procter and James Gamble in 1837, P&G has grown to become a leading player in the consumer goods market. The corporation prides itself on its core values of leadership, ownership, integrity, passion for winning, and trust. They aim to improve consumers' lives in small but significant ways, with a mission to provide branded goods and services of superior quality and value.

Industry

Health and personal care stores

Company size

10,000+ Employees

Headquarters location

Cincinnati, OH, US

Year founded

1837

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