As a Chewy Com Customer Service representative, your day will involve assisting customers via phone, email, or chat with inquiries related to orders, returns, shipments, and product recommendations. You’ll be expected to handle multiple cases, resolve issues efficiently, and provide accurate information while maintaining Chewy’s commitment to friendly, pet-centric service. Team members often work closely with other departments, such as the warehouse or product specialists, to resolve complex issues. The position offers opportunities to develop advanced customer service skills and, with experience, progress into senior, specialized, or supervisory roles within the company.