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Chewy Com Customer Service Jobs (NOW HIRING)

Chewy

Fulfillment Specialist

Smyrna, TN

$22.75/hr

We focus on excellent customer service, and we take pride and phenomenal care in every order we ... chewy.com . To access Chewy's Customer Privacy Policy, please click here . To access Chewy ...

Chewy

Fulfillment Specialist

Nanticoke, PA · On-site

$20.50/hr

We offer the following benefits for our Team Members: * 20% Chewy.com Discount * Medical, Dental ... We focus on excellent customer service, and we take pride and phenomenal care in every order we ...

Chewy

Fulfillment Specialist

Wilkes Barre, PA

$20.50/hr

We offer the following benefits for our Team Members: * 20% Chewy.com Discount * Medical, Dental ... We focus on excellent customer service, and we take pride and phenomenal care in every order we ...

Chewy

Fulfillment Specialist

Wilkes Barre, PA

$20.50/hr

We offer the following benefits for our Team Members: * 20% Chewy.com Discount * Medical, Dental ... We focus on excellent customer service, and we take pride and phenomenal care in every order we ...

Chewy

Fulfillment Specialist

Mount Juliet, TN · On-site

$22.75/hr

We focus on excellent customer service, and we take pride and phenomenal care in every order we ... chewy.com. To access Chewy's Customer Privacy Policy, please click here. To access Chewy ...

Chewy

Forklift Operator

Vandalia, OH

$16 - $18.75/hr

Opportunity for wage increases starting after 3-months of service * Referral Bonuses - $500 per ... chewy.com . To access Chewy's Customer Privacy Policy, please click here . To access Chewy ...

Chewy

Fulfillment Specialist

Glen Lyon, PA

$20.50/hr

We offer the following benefits for our Team Members: * 20% Chewy.com Discount * Medical, Dental ... We focus on excellent customer service, and we take pride and phenomenal care in every order we ...

Chewy

Fulfillment Specialist

Gladeville, TN

$22.75/hr

We focus on excellent customer service, and we take pride and phenomenal care in every order we ... chewy.com . To access Chewy's Customer Privacy Policy, please click here . To access Chewy ...

Chewy

Warehouse Worker

Gallatin, TN

$22.75/hr

We focus on excellent customer service, and we take pride and phenomenal care in every order we ... chewy.com . To access Chewy's Customer Privacy Policy, please click here . To access Chewy ...

Chewy

Chewy Ads Account Executive III

Boston, MA

$118K - $207K/yr

... customer relationships with your marketing counterparts. Succesful candidates should be ... We offer parental leave, family services benefits, backup dependent care, flexible spending ...

Chewy

Fulfillment Specialist

Shavertown, PA

$20.50/hr

We offer the following benefits for our Team Members: * 20% Chewy.com Discount * Medical, Dental ... We focus on excellent customer service, and we take pride and phenomenal care in every order we ...

Chewy

Fulfillment Specialist

Wyoming, PA

$20.50/hr

We offer the following benefits for our Team Members: * 20% Chewy.com Discount * Medical, Dental ... We focus on excellent customer service, and we take pride and phenomenal care in every order we ...

Chewy

Chewy Ads Account Executive III

Plantation, FL

$118K - $207K/yr

... customer relationships with your marketing counterparts. Succesful candidates should be ... We offer parental leave, family services benefits, backup dependent care, flexible spending ...

Chewy

Manager, Customer Service I

Hollywood, FL · On-site

We are looking for leaders to join our Customer Service Operations Team who are passionate not only ... com. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

Chewy

Forklift Operator

Englewood, OH

$15.50 - $18.25/hr

Opportunity for wage increases starting after 3-months of service * Referral Bonuses - $500 per ... chewy.com . To access Chewy's Customer Privacy Policy, please click here . To access Chewy ...

Chewy

Forklift Driver

Huber Heights, OH

$15.25 - $18/hr

Opportunity for wage increases starting after 3-months of service * Referral Bonuses - $500 per ... chewy.com . To access Chewy's Customer Privacy Policy, please click here . To access Chewy ...

Chewy

Warehouse Worker

Nashville, TN

$22.75/hr

We focus on excellent customer service, and we take pride and phenomenal care in every order we ... chewy.com . To access Chewy's Customer Privacy Policy, please click here . To access Chewy ...

Chewy

Fulfillment Specialist

Old Forge, PA

$20.50/hr

We offer the following benefits for our Team Members: * 20% Chewy.com Discount * Medical, Dental ... We focus on excellent customer service, and we take pride and phenomenal care in every order we ...

Chewy

Fulfillment Specialist

Taylor, PA · On-site

$20.50/hr

We offer the following benefits for our Team Members: * 20% Chewy.com Discount * Medical, Dental ... We focus on excellent customer service, and we take pride and phenomenal care in every order we ...

Chewy

Fulfillment Specialist

Mountain Top, PA

$20.50/hr

We offer the following benefits for our Team Members: * 20% Chewy.com Discount * Medical, Dental ... We focus on excellent customer service, and we take pride and phenomenal care in every order we ...

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All JobsChewy Com Customer Service Jobs

Chewy Com Customer Service information

See salary details

$24.5K

$58K

$101K

How much do chewy com customer service jobs pay per year?

As of Jun 13, 2026, the average yearly pay for chewy com customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is a Chewy Com Customer Service job?

A Chewy Com Customer Service job involves assisting customers with orders, product inquiries, returns, and general account support. Representatives communicate with customers via phone, chat, or email to ensure a positive shopping experience. They troubleshoot issues, provide product recommendations, and resolve concerns efficiently. Strong communication skills, empathy, and problem-solving abilities are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Chewy Com Customer Service position, and why are they important?

To thrive as a Chewy Com Customer Service representative, you need strong communication skills, problem-solving abilities, and experience with customer support, often requiring at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk tools, and phone/chat support systems is commonly expected. Patience, empathy, and a positive attitude are vital soft skills that help you excel in customer interactions. These skills and qualities are essential to efficiently resolve customer issues, enhance satisfaction, and uphold Chewy's reputation for excellent service.

What does Chewy pay their employees?

Chewy customer service representatives typically earn an hourly wage that ranges from $12 to $16, depending on experience and location. The company also offers benefits such as health insurance, paid time off, and opportunities for advancement. Pay rates may vary based on the specific role and geographic area.

Can you work from home for Chewy?

Chewy Customer Service representatives can sometimes work from home, depending on the company's current policies and the specific role. Remote work opportunities often require good communication skills, a quiet work environment, and reliable internet access. Availability of remote positions may vary based on location and company needs.

What are the typical responsibilities of a Chewy Com Customer Service representative during a workday?

As a Chewy Com Customer Service representative, your day will involve assisting customers via phone, email, or chat with inquiries related to orders, returns, shipments, and product recommendations. You’ll be expected to handle multiple cases, resolve issues efficiently, and provide accurate information while maintaining Chewy’s commitment to friendly, pet-centric service. Team members often work closely with other departments, such as the warehouse or product specialists, to resolve complex issues. The position offers opportunities to develop advanced customer service skills and, with experience, progress into senior, specialized, or supervisory roles within the company.

What are the hours for Chewy customer service?

Chewy customer service representatives typically work during standard business hours, which are usually from 8 a.m. to 8 p.m. Eastern Time, seven days a week. However, hours may vary based on the specific role, location, and shift requirements, including potential evening or weekend shifts for 24/7 support roles.

How long does it take to get hired at Chewy?

The hiring process for a Chewy Customer Service role typically takes around one to two weeks, depending on the volume of applications and interview scheduling. Candidates usually complete an online application, followed by a phone interview and sometimes an in-person or virtual interview before receiving a job offer.
More about Chewy Com Customer Service jobs
What cities are hiring for Chewy Com Customer Service jobs? Cities with the most Chewy Com Customer Service job openings:
What are the most commonly searched types of Chewy Com Customer Service jobs? The most popular types of Chewy Com Customer Service jobs are:
What states have the most Chewy Com Customer Service jobs? States with the most job openings for Chewy Com Customer Service jobs include:
What job categories do people searching Chewy Com Customer Service jobs look for? The top searched job categories for Chewy Com Customer Service jobs are:
Chewy Com Customer Service jobs near you
Infographic showing various Chewy Com Customer Service job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.
Fulfillment Specialist

Fulfillment Specialist

Chewy

Smyrna, TN

$22.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Chewy rating

6.9

Company rating: 6.9 out of 10

Based on 216 frontline employees who took The Breakroom Quiz

9th of 39 rated national retailers

Job description

Job Description:

Fulfillment Specialist – Full Time 

Now Hiring up to $22.75 / hour

Your Opportunity: 

As a member of our Fulfillment Center and Warehouse Team, you’ll thrive in an inclusive, safety-first work environment that values your individual ideas and perspectives. At Chewy, you’ll be empowered to build, grow, and advance your skills - while contributing to the success of our team.  

Why you’ll love working here:  

Across all Chewy roles and locations, you’ll work within an encouraging and collaborative culture, receive competitive pay and wage increases, and make a positive impact on millions of pets and pet parents everywhere. 

We offer the following benefits for our Team Members:  

  • 20% Chewy.com Discount 

  • Medical, Dental, Vision, FSA and HSA (eligibility on the 1st of the month following date of hire) 

  • Life and Disability Insurance 

  • 401(k) with company matching 

  • Wellness benefits through Wellbeing @Chewy 

  • Employee Assistance Program (EAP) 

  • Paid Time Off: Team Members are eligible to accrue up to 80 hours of PTO their first year 

  • Subsidized child, adult, and pet backup care through Care.com 

  • Discounts on many items through the LifeMart Discount platform 

  • The option to sign up for Payactiv’s Earned Wage Access program and access a portion of the money you’ve already earned, before your regular payday! 

  • Opportunity for wage increases starting after 3-months of service 

  • Referral Bonuses - $500 per referral 

What you’ll do:  

We focus on excellent customer service, and we take pride and phenomenal care in every order we fill for our customers – and their fuzzy family members. Fulfillment Specialists perform a wide range of warehouse functions, including: 

  • Labeling, replenishing, box making, loading/unloading trailers, moving stowed product to various locations using a Forklift, etc. 

  • Fulfilling and coordinating orders to ensure customer delivery process is efficient and accurate. 

  • Crafting accurate shipping documentation for domestic shipments. 

  • Safely and efficiently operating Powered Industrial Trucks (PIT) and material handling equipment to receive or transport product to storage and staging locations. 

What you’ll need: 

  • Must be at least 18 years old. 

  • This role requires the ability to read, write, and speak English in order to understand and follow safety procedures, interpret work instructions, complete required documentation, and communicate effectively with team members. 

  • Understand and adhere to our safety guidelines and procedures. 

  • Willing to be trained on PIT equipment—e.g., Movexx/Amigo, Walkie Stacker, Double Walkie Rider, etc. 

Physical job requirements: 

  • Walk up to 2 miles per shift. 

  • Frequently lift up to 50 pounds. 

  • Frequently lift up to 70 pounds using an optional team lift.  

  • Rarely lift greater than 70+ pounds using a team lift. 

  • Stand, push, pull, carry, squat, and kneel. 

  • Climb up and down stairs (where applicable). 

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com. 

To access Chewy's Customer Privacy Policy, please click here. 

To access Chewy's California CPRA Job Applicant Privacy Policy, please click here. 

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

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About Chewy

Sourced by ZipRecruiter

Chewy is a prominent player in the e-commerce industry, specifically dedicated to pet owners. Based in Dania Beach, Florida, the company was founded in 2011 with the aim to make pet shopping easier and more convenient. Chewy offers a wide range of products including pet food, toys, and other pet-related essentials from over 1,000 trusted brands, along with prescription food and medications from certified veterinarians. The company stands out for its dedication to providing 24/7 customer service and shipping orders over $49 for free. Chewy's mission is to be the most trusted and convenient online destination for pet parents everywhere by committed to delivering pet happiness.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

Year founded

2011

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