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Insurance Customer Service Representative Jobs in Boca Raton, FL

5th HQ

Customer Service Representative

Pembroke Park, FL · On-site

$17 - $18/hr

Customer Service Representative Location: Pembroke Park, FL Schedule: Monday - Friday, 8:00 AM - 5:00 PM Pay: $18 per hour We are seeking a dedicated and customer-focused Customer Service ...

5th HQ

Customer Service Representative

Hollywood, FL

$17 - $18/hr

Customer Service Representative Location: Pembroke Park, FL Schedule: Monday - Friday, 8:00 AM - 5:00 PM Pay: $18 per hour We are seeking a dedicated and customer-focused Customer Service ...

Domino's Pizza

Customer Service Rep

Royal Palm Beach, FL · On-site

$15 - $20.25/hr

We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, providing ...

Domino's

Customer Service Rep

Royal Palm Beach, FL · On-site

$15 - $20.25/hr

We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, providing ...

U-Haul

Customer Service Representative

West Palm Beach, FL · On-site

$15.50 - $21/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Pompano Beach, FL · On-site

$15 - $20.50/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Boca Raton, FL

Insurance Customer Service Representative information

See Boca Raton, FL salary details

$24.7K

$45.9K

$69.3K

How much do insurance customer service representative jobs pay per year?

As of Aug 20, 2026, the average yearly pay for insurance customer service representative in Boca Raton, FL is $45,939.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $52,200.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What job categories do people searching Insurance Customer Service Representative jobs in Boca Raton, FL look for?

The top searched job categories for Insurance Customer Service Representative jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Insurance Customer Service Representative jobs?

Cities near Boca Raton, FL with the most Insurance Customer Service Representative job openings:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Boca Raton, FL as of August 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 100% In-person job distribution, with an average salary of $45,939 per year, or $22.1 per hour.

Customer Service Representative

Glass Doctor Canada

Oakland Park, FL

$16 - $18/hr

Full-time

PTO

Re-posted 15 days ago

Job description

Do you love customer service and you've been doing

it for more than a year? Then keep

reading...

How about growing your skills and income at a

company where your attention to detail will be appreciated?

As an CSR, you will be helping our residential and

business customers, often in times when they need it most. When something cracks or shatters, you'll put

the customer at ease, making sure their home or business is safe and looking

good!

We invest in our people and will make sure you

have the training, tools, and process to be successful.

If you are looking for a place where your

expertise will be valued, you can grow in your career, and you have control

over your income, apply to Glass Doctor today!

Your Responsibilities as a CSR

As a Glass Doctor CSR, you are a vital part of our

team. You will be the person that provides top-notch customer service while

showing off your solid customer service skills.

Here's what you'll do:

Receives incoming calls in a

professional and courteous manner, determines purpose of the call, and

collects/verifies contact information.

Enter all relevant customer

information into the point-of-sale system

.Sets appointments for flat projects to

promptly close the sale.

Assist Auto Glass Customers using open

ended questions to ensure Glass Doctor gets the best possible information about

the vehicle.

Promptly responds to email requests to

secure the opportunity.

Collect payment from customers for the

work performed.

Here's What You Need to Succeed as an CSR:

Excel at Exceptional Customer Service:

In this role, you are much more than just a customer service representative. You

are delivering an exceptionally high-quality customer experience.

We highly value the customer satisfaction surveys

and Google reviews that we get from our customers about the jobs

performed.

Have an Eye for Perfection:

You'll need a high level of attention to detail.

Identify Additional Opportunities to Help the Customer:

Our customers view you as the trusted expert to make the best recommendations for

their current and future needs.

Job Requirements

The following are the minimum requirements to be

considered for the CSR position at Glass Doctor:

One year or more of customer service experience preferred

.Knowledge and understanding of the basic tools of the trade.

Must be insurable with a valid driver's license and clean driving record to drive a company vehicle.

Must be willing to complete a background check and drug screen.

Strong organizational skills, able to multi-task, and can manage time.

Outstanding phone skills.

Strong computer and internet skills.

Excellent interpersonal and communication skills (written and verbal).

This Job Is NOT For You If . . .

You say things in your head like "A broken window - what's the big deal?" To

our customers, when glass breaks, it's an emergency and safety issue. We take it as seriously as they do.

You think working Monday mornings is optional. But our customers depend on us

to show up as scheduled. Calling off work at the last-minute impacts not just

the customer but the whole team.

Here's How We Take Care of Our Employees:

Flexible Schedule

Paid Training

Bonuses & Incentives

PTO and Vacation

The pay range for this position is $16.00 to $18.00, depending on your level of experience as an CSR.

At Glass Doctor, you will be a valued part of our

team and community. By providing

continuing training, we will invest in you as you grow with us.

If you are ready to put your passion for customer

service and glass expertise to work, then what are you waiting for? APPLY

TODAY!

Apply