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Insurance Customer Service Representative Jobs in Boca Raton, FL

StaffMyAgency LLC

Customer Service

Boca Raton, FL · On-site

$40K - $60K/yr

As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. Responsibilities include but not ...

U-Haul

Customer Service Representative

Oakland Park, FL · On-site

$15 - $20.25/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

U-Haul

Customer Service Representative

Pompano Beach, FL · On-site

$15.50 - $21/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

U-Haul

Customer Service Representative

West Park, FL · On-site

$14.75 - $20.25/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

Total Warranty Services

Customer Service Rep

Boca Raton, FL · On-site

$15.25 - $20.50/hr

Description Claims Customer Service Representatives are responsible for the adjudication of a variety of claims submitted over the phone and online including, but not limited to, Tire & Wheel repairs ...

Domino's Franchise

Customer Service Rep

West Palm Beach, FL · On-site

$15.50 - $21/hr

Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Boca Raton, FL

Insurance Customer Service Representative information

See Boca Raton, FL salary details

$24.7K

$45.9K

$69.3K

How much do insurance customer service representative jobs pay per year?

As of Aug 20, 2026, the average yearly pay for insurance customer service representative in Boca Raton, FL is $45,939.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $52,200.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What job categories do people searching Insurance Customer Service Representative jobs in Boca Raton, FL look for?

The top searched job categories for Insurance Customer Service Representative jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Insurance Customer Service Representative jobs?

Cities near Boca Raton, FL with the most Insurance Customer Service Representative job openings:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Boca Raton, FL as of August 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 100% In-person job distribution, with an average salary of $45,939 per year, or $22.1 per hour.

Customer Service

StaffMyAgency LLC

Boca Raton, FL • On-site

$40K - $60K/yr

Full-time

Medical, Retirement, PTO

Re-posted 6 days ago

Job description

State Farm Agency, located in Boca Raton, FL is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent.
If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.
Responsibilities include but not limited to:
  • Answer phones and greet clients
  • Establish customer relationships and follow up with customers, as needed
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Use a customer-focused, needs-based review process to educate customers about insurance options
You will receive:
  • Salary plus Commission/Bonus
  • Paid Time Off (vacation and personal/sick days)
  • Health benefits and Retirement Plan (after 1 year)
  • Valuable experience
  • Growth potential/Opportunity for advancement within my office
Requirements:
  • Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
  • Excellent communication skills - written, verbal and listening
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Ability to work in a team environment
  • Ability to assess customer needs and conduct effective interviews
  • Ability to effectively relate to a customer
  • Property Casualty license (must be able to obtain)
  • Life and Health license (must be able to obtain)
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

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