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How much do insurance assistant jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for insurance assistant in the United States is $20.34, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.08 per hour, depending on experience, location, and employer.

What is an insurance assistant?

Insurance Assistants are administrative professionals who support insurance agents, brokers, or underwriters in their daily tasks. Their responsibilities often include processing paperwork, answering client inquiries, handling claims documentation, updating records, and assisting with policy renewals. They play a vital role in ensuring that insurance operations run smoothly and efficiently, providing both customer service and organizational support. Insurance Assistants may work in various settings, such as insurance agencies, brokerages, or corporate insurance departments.

What does an insurance assistant do?

An insurance assistant performs administrative tasks for an insurance agent. Their job duties include handling customer phone calls, producing reports for the agent, reviewing insurance applications for accuracy, and helping customers file new claims. Qualifications for an insurance assistant typically include a high school diploma, although some employers may prefer post-secondary education. People in this administrative position are often gaining experience and skills to pursue a career as an insurance agent.

What are the key skills and qualifications needed to thrive as an insurance assistant, and why are they important?

To thrive as an Insurance Assistant, you need strong organizational skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or relevant coursework. Familiarity with insurance management software, Microsoft Office Suite, and document processing systems is typically required. Excellent communication, customer service, and multitasking abilities set top performers apart. These skills ensure efficient processing of policies, accurate record-keeping, and effective support for agents and clients in a fast-paced environment.

What are some common challenges faced by insurance assistants, and how can they be addressed?

Insurance Assistants often manage a high volume of administrative tasks, such as processing claims, handling client inquiries, and maintaining policy records, which can be challenging during peak periods. Effective time management and strong organizational skills are key to staying on top of deadlines and ensuring accuracy. Collaborating closely with underwriters, agents, and other team members also helps streamline workflows and resolve any complex issues quickly. Adopting digital tools and staying updated on industry regulations can further enhance efficiency and job satisfaction.

What is the difference between Insurance Assistant vs Insurance Agent?

AspectInsurance AssistantInsurance Agent
CredentialsTypically no licensing required, but some roles may need basic insurance knowledgeRequires state licensing and certification to sell insurance products
Work EnvironmentOffice setting, supporting insurance teams and handling administrative tasksClient-facing, sales-oriented, often working in the field or office
Employer & Industry UsageInsurance companies, brokerages, agenciesInsurance agencies, brokerages, independent agents
Common Search & ComparisonAdministrative support, customer service, insurance documentationSales, policy selling, client consultations

In summary, an Insurance Assistant primarily handles administrative and support tasks within insurance companies or agencies, often without licensing requirements. An Insurance Agent, on the other hand, is licensed to sell insurance policies directly to clients and focuses on sales and client relationships. Both roles are essential in the insurance industry but serve different functions.

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What are the most commonly searched types of Insurance jobs?

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Insurance Assistant jobs near you
Infographic showing various Insurance Assistant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $42,312 per year, or $20.3 per hour.

Customer Service Insurance Assistant, Commercial

Liberty Mutual

Remote

$66K/yr

Full-time

Posted 18 days ago

Liberty Mutual rating

8.8

Company rating: 8.8 out of 10

Based on 161 frontline employees who took The Breakroom Quiz

46th of 311 rated insurance

Job description

Description
Join our team and help customers and agents resolve inquiries in a fast-paced, customer-focused environment!
On the Small Commercial Service Plus (SCSP) team you'll support independent agents and customers with small business insurance policies in an inbound call center environment. As a Service Insurance Assistant, you'll handle incoming calls, respond to internal and external requests for account and policy information, take payments, prepare insurance documents, and assemble files for additional processing. You will be expected to follow detailed procedures and apply strong problem-solving, administrative skills, and insurance knowledge to complete both routine and non-routine tasks. This metrics-driven role includes expectations such as phone handle time, after-call work, schedule adherence, offline work volume and adherence, and service tracking.
Our hours are Monday-Friday, 8:00 a.m. to 8:00 p.m. local time.; employees should be flexible to work within this schedule and may be required to work some holidays.
Our training class begins onOctober 5, 2026. Attendance is critical to your success, and as such, 100% attendance is required for the duration of training, where performance will be continually assessed. During training, individuals are also responsible for schedule adherence and actively participating in the training program. Training hours are between 10:00 a.m. - 7:00 p.m. EST / 7:00 a.m. - 4:00 p.m. PST, Monday through Friday.
The following states areexcludedfrom eligibility: AK, CA, CO, CT, DE, DC, HI, IL, MA, MI, MN, NJ, NV, NY, OR, RI, WA
Job Responsibilities:
  • Enters and retrieves information of varying complexity using computer systems and applications to update records, obtain information for others and respond independently to most questions and problems.
  • Uses intermediate skills and business knowledge to answer questions related to billing and insurance forms/documents, taking payments, correspondence, and process other insurance transactions to provide customer service and support. Performs other duties as needed.
  • Upholds our customer care standards by achieving individual goals such as work quality, phone and email handle time, adherence, and reliability.
  • Adheres to a daily schedule to helpmaintainphone and offline service levels.
  • Interacts with other departments including underwriting and billing to help resolve customer requests.
Qualifications
  • High School Diploma or equivalent
  • Minimumof 1-2 years of relevant customer service or administrative experience is preferred.
  • Proficiencywith computers is mandatory.
  • Excellent oral, written, and interpersonal communication skills, and thecapacityto multi-task in a fast-paced structured teamwork environment isrequired.
  • Intermediate level of skillrequiredto open, create, andmodifyvarious documents using the Microsoft Office suite (e.g., documents, spreadsheets, e-mail, etc.) and enter/retrieve information using various applications/systems.
  • Ability to effectively exchange routine and non-routine information verbally and in writing and apply knowledge of the department's policies and procedures.
  • Must be able toacquireandmaintaincompany and department Work at home (W@H) requirements; Dedicated room with a desk, safe, quiet, professional working environment, and wired connected high-speed internet through a cable, fiber, or DSL service.
About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
  • California
  • Los Angeles Incorporated
  • Los Angeles Unincorporated
  • Philadelphia
  • San Francisco

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About Liberty Mutual

Sourced by ZipRecruiter

Since 1912, we've grown into the fifth largest global property and casualty insurer based on 2022 gross written premium. We also rank 86 on the Fortune 100 list of largest corporations in the US based on 2022 revenue. ​At Liberty Mutual Insurance we work hard every day to support our customers and our people, so they can protect their families, build their businesses and invest in their futures. We are headquartered in Boston, but our people, our customers and our reach span the globe. So to better serve our global customers and employees, we are organized into three business units.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Boston, MA, US

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