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Information Technology Assistant Jobs in Rochester, NY

L3HHCM20

IT Customer Service

Rochester, NY

$52K - $97K/yr

  • Medical

  • Retirement

  • PTO

Job Title: IT Customer Service Job Code: 39826 Job Location: Rochester, NY Job Schedule: 9/80 ... as required Assist with RMF and ICD 503 compliance as required by security Utilize excellent ...

RadNet

Radiology Technologist Assistant

Rochester, NY

$16.50 - $21.50/hr

Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology ... Greet, register, collect copays, and verify all patient information. Assist team members by ...

RadNet

Radiology Technologist Assistant

Rochester, NY · On-site

$16.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology ... Greet, register, collect copays, and verify all patient information. Assist team members by ...

RadNet

Radiology Technologist Assistant

Rochester, NY · On-site

$16.50 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology ... Greet, register, collect copays, and verify all patient information. Assist team members by ...

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All JobsInformation Technology JobsInformation Technology Assistant JobsInformation Technology Assistant Jobs in Rochester, NY

Information Technology Assistant information

See Rochester, NY salary details

$11

$22

$38

How much do information technology assistant jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for information technology assistant in Rochester, NY is $22.38, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an information technology assistant, and why are they important?

To thrive as an Information Technology Assistant, you need a solid understanding of computer hardware, software troubleshooting, and network basics, often supported by an associate degree or relevant certifications like CompTIA A+. Familiarity with help desk ticketing systems, operating systems (Windows, macOS), and basic networking tools is typically required. Strong problem-solving skills, attention to detail, and effective communication set standout candidates apart in this role. These skills are crucial for efficiently resolving technical issues, supporting organizational productivity, and ensuring smooth IT operations.

What is the job of an information technology assistant?

As an information technology assistant, your job is to troubleshoot and repair computers for a business or government agency. IT assistants frequently install new hardware and software, configure existing systems to meet the organization's needs, return defective products to vendors, negotiate prices on new equipment, and monitor network use. You may also help prepare department budgets, replace equipment while following an upgrade schedule, and evaluate the relevance of emerging technology. When working for the government, you may be asked to participate in emergency response and remain at work in spite of evacuations. Some IT assistants are on-call for support outside of regular hours.

How does an information technology assistant typically collaborate with other departments within an organization?

Information Technology Assistants often work closely with various departments to resolve technical issues, set up new hardware or software, and ensure smooth operation of IT systems. They may assist in onboarding new employees by configuring workstations and user accounts, and frequently communicate with non-technical staff to troubleshoot problems or provide basic IT training. This role requires strong communication skills and the ability to translate technical concepts into easy-to-understand terms, fostering effective collaboration across teams.

What is the difference between Information Technology Assistant vs Network Technician?

AspectInformation Technology AssistantNetwork Technician
CertificationsCompTIA A+, Microsoft Office certificationsCompTIA Network+, Cisco CCNA
Work EnvironmentOffice settings, help desk supportData centers, network infrastructure sites
Job FocusGeneral IT support, hardware/software troubleshootingNetwork setup, maintenance, troubleshooting

While both roles support IT operations, an Information Technology Assistant provides broader technical support within an organization, whereas a Network Technician specializes in network infrastructure and connectivity issues. The roles often overlap in certifications and work environments, but their primary focus differs, making each suited for specific IT career paths.

More about Information Technology Assistant jobs

What are the most commonly searched types of Information Technology jobs in Rochester, NY?

The most popular types of Information Technology jobs in Rochester, NY are:

What job categories do people searching Information Technology Assistant jobs in Rochester, NY look for?

The top searched job categories for Information Technology Assistant jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Information Technology Assistant jobs?

Cities near Rochester, NY with the most Information Technology Assistant job openings:

Information Technology Assistant jobs near you

Sr. IT Support Technician

Innovative Solutions

Rochester, NY • On-site

$65K - $75K/yr

Full-time

Posted 16 days ago

Job description

Innovative is seeking an IT Support Specialist to provide technical support for our internal operations. As the primary point of contact for employee technology needs, you'll ensure seamless day-to-day operations. When internal needs are met, you'll provide Tier 1 support to NOC team, gaining valuable experience alongside experienced engineers.

Location: Rochester, NY (In-office 5 days per week)

 

 

What is this role responsible for:

  • Serve as first point of contact for all employee technology requests via helpdesk
  • Deploy and maintain Windows/Mac workstations, mobile devices, and peripherals
  • Troubleshoot hardware and software issues with hands-on desk-side support
  • Administer SaaS applications (Office 365, Slack, collaboration tools)
  • Manage and support all printers, copiers, scanners, and AV equipment
  • Support onboarding/offboarding processes and maintain system documentation
  • Proactively monitor and address potential issues before they impact employees

(When Internal Needs Met): Internal NOC Team / Support Tickets

  • Provide Tier 1 support for managed service team (password resets, basic troubleshooting)
  • Assist with routine client monitoring and maintenance under guidance of Senior Engineers
  • Escalate complex issues appropriately and document resolutions

What Experience You Need:

  • 1-3 years IT experience in end-user support (internships/coursework may be considered)
  • Associate's Degree in Computer Science, IT, or related field preferred
  • Proficiency with both Windows and Mac OS administration
  • Office 365 administration experience
  • Hardware troubleshooting skills (laptops, printers, mobile devices, AV equipment)
  • Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi)
  • Experience with ticketing systems (Autotask, ServiceNow, Zendesk, or similar)
  • Strong customer service and communication skills
  • Valid driver's license

Preferred Qualifications:

  • AV equipment setup and troubleshooting experience
  • Exposure to AWS or cloud technologies
  • Basic scripting (PowerShell, Python, Bash)
  • CompTIA A+, Network+, or similar certification

Metrics for Success:

  • 95%+ satisfaction rate on internal employee surveys
  • All internal requests addressed within defined SLAs
  • 100% uptime of office AV equipment and critical systems
  • AWS Cloud Practitioner certification within 6 months
  • Healthy ticket velocity across internal and external queues

Additional Information:

  • Occasional after-hours support and maintenance
  • On-call rotation after training period (6+ months)
The salary range provided is a general guideline. When extending an offer, Innovative considers factors including, but not limited to, the responsibilities of the specific role, market conditions, geographic location, as well as the candidate's professional experience, key skills, and education/training

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.