Information Technology Assistant Jobs in Rochester, NY

Essential Duties & Responsibilities

• Performs routine system maintenance for department systems to ensure proper functionality and availability
• Troubleshoots basic and common technical issues
• Evaluates system functionality and identifies areas for improvement, including test patches and upgrades
• Maintains, configures, and tests future system applications and functionality
• Drafts, manages, and updates user protocols, guides, and similar documentation
• Provides training and support to end users
• Other duties as assigned

Knowledge, Skills, & Abilities

• Knowledge of operating systems such as Windows or Linux
• Knowledge and use of system management tools and scripting languages
• Skill in testing, patching, and maintaining systems
• Skill in troubleshooting and performing root cause analysis
• Ability to work independently or as part of a team
• Ability to communicate effectively to both technical and non-technical colleagues, team members, and vendors

Minimum Education & Experience

• Associate's degree in related field
• 2 years of relevant experience
• Equivalent combination of experience & education may be considered

Job Level Overview

Operations, Administrative, Service, or Technical Support Level 2 - An intermediate level role with working foundational knowledge and skills to perform routine and occasionally non-routine tasks. Tasks may require interpretation or deviation from standard procedures. May provide assistance to entry level staff.

About Facilities Management Services (FMS) & Operations Center

Facilities Management Services (FMS) supports the RIT community by designing, constructing, operating, and maintaining a high-quality, cost-effective campus environment. The FMS Information Systems Assistant is part of the FMS Operations Center and plays a key role in providing administrative, technical, and data management support across FMS. This position supports departmental systems, maintains critical operational data, assists with technology-related needs, and helps ensure the accuracy and efficiency of business processes. The role also develops and maintains documentation, coordinates equipment and asset records, and serves as a resource for department-wide information systems and operational support.

Why Join Our Team

Work with a team that values hard work and the difference it makes every day. FMS provides dependable, yearround employment and handson training to help you grow on the job.

Benefits

Eligible for RIT's comprehensive benefits program, including:

• Medical, dental, and vision coverage

• Sick and vacation time

• 12 paid holidays per year

• Retirement and financial planning resources

• Educational benefits for employees and dependents

• Employee wellness program

• Free use of onsite fitness facilities

FLSA Category

Work Location

Compensation

Application Materials

When you are ready to complete an application for this position please be prepared to submit the below requested information. This will be required to ensure your application is processed in a timely manner.

Candidates must be eligible to work in the United States.

Additional Details

In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law.

If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-475-2424 or email your request tocareers@rit.edu. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.