Position Type: Technology
Date Posted: 5/26/2026
Location: Technology Services
Date Available: 07/29/2026
Closing Date: 06/19/2026
User Support InstructorDISTINGUISHING FEATURES OF THE CLASS:This is a position in an information technology environment responsible for assisting users in the effective use and implementation of computer systems and software applications. The work is performed by providing instruction, guidance, and user support services. The employee teaches users the fundamental concepts of software applications and demonstrates their practical operation on user equipment.
The User Support Instructor conducts group training sessions and provides individual assistance to users in various departments and agencies. The position includes responsibility for assisting in the development of solutions to meet departmental needs, which involves identifying user needs and promoting the effective use of available technology.
Additional responsibilities include providing user support services to resolve operational problems related to the use of systems and applications. Work is performed under general supervision of the User Support Coordinator or other higher-level staff member, with latitude allowed in the organization and delivery of instruction and user support. Supervision of others is not a responsibility of this class. Does related work as required.
TYPICAL WORK ACTIVITIES:(All need not be performed in a given position. Other related activities may be performed.)
- Reviews and becomes proficient in the operation of software applications and computer systems for instructional and support purposes
- Develops and organizes instructional approaches for the effective training of users
- Demonstrates the hands-on operation of software applications and related equipment
- Provides assistance to users in resolving problems related to the use of applications, systems, and assigned equipment
- Determines user needs based on operational requirements and system use
- Assists in developing solutions within system capabilities to meet departmental needs
- Confers with supervisory staff regarding instructional methods and approaches to user support
- Participates in training activities to remain current with changes in systems, software applications, and methods of instruction
- Assists in the implementation of new or revised systems by providing user guidance and support
- Prepares and utilizes instructional materials and reference documentation
- Reviews manuals, bulletins, and related materials pertaining to the field of information technology
MINIMUM QUALIFICATIONS: Graduation from high school or possession of an equivalency diploma, plus EITHER:
(A) Graduation with a Bachelor's degree in Information Technology, Computer Science, or a closely related field; OR,
(B) Graduation with a Bachelor's degree, plus one (1) year paid full-time or its part-time equivalent experience that involved training and supporting a minimum of two (2) or more software packages; OR,
(C) Graduation with an Associate's degree in Information Technology, Computer Science, or a closely related field, plus two (2) years paid full-time or its part-time equivalent experience as described in (B) above; OR,
(D) Graduation with an Associate's degree, plus three (3) years paid full-time or its part-time equivalent experience as described in (B) above; OR,
(E) Five (5) years paid full-time or its part-time equivalent experience as described in (B) above; OR, (F) An equivalent combination of education and experience as defined by the limits of (A), (B), (C), (D), and (E) above.
Wages: $20-$27/hr