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Inbound Call Center Jobs (NOW HIRING)

Inbound Call Center Rep

Indianapolis, IN

$15.25 - $19/hr

Job:IN-IDOI-Inbound Call Center Rep (728602) Location : 311 W. WASHINGTON ST., INDIANAPOLIS, IN 46204 Client : State of IN Type: W2(with all Inclusive) Must complete a 5-day training on health ...

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Our Client is hiring several Call Center Representatives in Marietta- Immediately! - 2nd shift hours (THIS IS NOT A REMOTE POSITION) COMPANY HAS BOTH F/T and P/T HOURS AVAILABLE ( 25 - 40 hours/week ...

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Inbound Call Center information

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$12

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How much do inbound call center jobs pay per hour?

As of May 30, 2026, the average hourly pay for inbound call center in the United States is $17.33, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $18.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Inbound Call Center Representative, and why are they important?

To thrive as an Inbound Call Center Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is commonly required. Patience, resilience, and a customer-focused attitude help individuals excel in handling diverse customer inquiries and challenges. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to overall organizational success.

What are some common challenges faced by inbound call center agents, and how can they be managed effectively?

Inbound call center agents often encounter high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To manage these challenges, agents benefit from strong communication skills, stress management techniques, and ongoing training. Support from supervisors, clear escalation procedures, and teamwork within the call center environment also play a crucial role in maintaining job satisfaction and delivering excellent customer service.

What are inbound call center jobs?

Inbound call center jobs involve handling incoming calls from customers or clients. Employees in these roles typically answer questions, provide support, resolve issues, and may process orders or requests. They act as the first point of contact for a company, so strong communication and problem-solving skills are important. Inbound call centers differ from outbound centers, where the primary task is making outgoing calls, often for sales or surveys. These positions are common in industries like telecommunications, banking, retail, and healthcare.

What is the difference between Inbound Call Center vs Customer Service Representative?

AspectInbound Call CenterCustomer Service Representative
Primary RoleHandle incoming calls, assist customers, process ordersAssist customers, answer inquiries, resolve issues
Work EnvironmentCall centers, office settingsOffice, retail, or remote environments
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, problem-solving
Common CertificationsNone required but beneficialNone required but beneficial

While both roles involve assisting customers via phone, an Inbound Call Center primarily focuses on handling incoming calls related to orders or support, often within a call center environment. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. Both roles require strong communication skills and may benefit from similar certifications, but their work scope and environment differ slightly.

More about Inbound Call Center jobs
What cities are hiring for Inbound Call Center jobs? Cities with the most Inbound Call Center job openings:
What are the most commonly searched types of Inbound Call Center jobs? The most popular types of Inbound Call Center jobs are:
What states have the most Inbound Call Center jobs? States with the most job openings for Inbound Call Center jobs include:
Infographic showing various Inbound Call Center job openings in the United States as of May 2026, with employment types broken down into 2% Locum Tenens, 2% As Needed, 80% Full Time, and 16% Part Time. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $36,051 per year, or $17.3 per hour.
Inbound Call Center Representative

Inbound Call Center Representative

Mavis Tire Supply

Yorktown Heights, NY • On-site

$50K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago


Mavis Tire rating

4.5

Company rating: 4.5 out of 10

Based on 362 frontline employees who took The Breakroom Quiz

314th of 325 rated vehicle maintenance


Job description

Mavis Tires & Brakes at Discount Prices - Inbound Sales Representatives ($2,400 New Hire Bonus)


Start Your Career in High Gear – $2,400 New Hire Bonus!

Join Team Mavis at our state-of-the-art Call Center in Millwood, NY, and be part of one of the largest tire and automotive repair chains in the United States.

Why You'll Love Working Here:

  • $2,400 Guaranteed Introductory Bonus during your first 8 weeks
  • Paid Training – we teach you everything you need to know!
  • Competitive Base Pay + Weekly Commissions – top performers earn $65,000+ annually
  • NO Cold Calls – only handle inbound calls from ready-to-buy customers
  • Fast-Paced Sales Cycle – see results and commissions quickly
  • Excellent Benefits: health, dental & vision insurance, life insurance, 401(k) with employer match, paid vacation & holidays, paid personal/sick time, on-the-job training, and opportunities for career growth

What You'll Be Doing:

  • Be the voice of Mavis, answering inbound calls from customers ready for tire and automotive services
  • Listen actively and guide customers to the best products for their vehicle and budget
  • Use our proven sales techniques to turn callers into loyal, satisfied customers

Are You a Great Fit?

You are a perfect candidate if you:

  • Thrive on commissions and love fast results
  • Are reliable, punctual, and a team player
  • Have 6+ months of sales or customer service experience

Requirements:

  • 18+ years of age
  • Legally authorized to work in the U.S.
  • Able to work 5 days/week, including either Saturday or Sunday

What are you waiting for? APPLY NOW!

Apply online: www.mavis.com/careers Or call our Recruitment toll-free: 844-375-3995


Mavis is an Equal Opportunity Employer

Consistent with our commitment to the principle of equal employment opportunity for all individuals, we enforce a zero-tolerance policy on discrimination at Mavis. Employment decisions are made without regard to an applicant's or employee's actual or perceived race, color, religion, creed, sex, pregnancy, sexual orientation, national origin, age, ancestry, ethnicity, disability, citizenship, alienage, marital status, domestic or civil union partnership status, familial status, caregiver status, military or veteran status, transgender status, gender identity or expression, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local laws, regulations or ordinances. Exceptions or modifications to certain job duties and/or expected schedules may be provided for an employee who needs a reasonable accommodation for: (a) a sincerely held religious belief, observance or practice that conflicts with the expected schedule for a position; or (b) an otherwise qualified individual with a disability, unless such accommodation poses an undue hardship on our business, in accordance with applicable federal, state and local laws. Additional information is available by contacting HRConnect@mavistire.com.

We will endeavor to make a reasonable accommodation/modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operations of our business, in accordance with applicable federal, state and local laws. If you believe you require such assistance to complete this Application for Employment or to participate in the interview process, please contact our Employee Experience team at (914) 984-2500 ext. 5631. We also will endeavor to provide reasonable accommodation for a job applicant's or an employee's sincerely held religious beliefs, observances, or practices that conflict with a work requirement unless the accommodation poses an undue hardship to our business, in accordance with applicable federal, state and local laws. If you believe you require such an accommodation, please contact our Employee Experience team at (914) 984-2500 ext. 5631. In addition, applicants may report any instances of perceived discrimination through HRConnect either by calling toll-free at 1-877-628-4755 or by sending an email to HRConnect@mavistire.com.


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