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Inbound Call Center Jobs (NOW HIRING)

AnswerNet

Inbound Call Center Agent

$16/hr

Inbound Call Center Agent Hours: Vary Monday - Friday: 12:00 PM - 10:00 PM and Saturday - Sunday: 10:00 AM - 07:00 PM Salary: $16.00 an hour Benefits available after 60 Days for Full-Time Employees ...

SmithRx

Inbound Call Center Representative

Plano, TX · On-site

$21/hr

Inbound Call Center Representative Plano, TX Who We Are: SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit ...

APCO Holdings

Inbound Call Center Agent

Dallas, TX · On-site

We are looking for a Business Development Call Center Agent to join our team. In this role, you'll engage with customers through inbound and outbound phone campaigns, help resolve questions and ...

Talkdesk

Inbound Call Center Agent

Company Description Genesis Call Center recruits, trains, and manages U.S.-based Customer Service ... In this role, you will handle inbound interactions for major brands, assisting customers with ...

GWC Warranty

Inbound Call Center Agent

Dallas, TX · On-site

We are looking for a Business Development Call Center Agent to join our team. In this role, you'll engage with customers through inbound and outbound phone campaigns, help resolve questions and ...

APCO Holdings

Inbound Call Center Agent

Dallas, TX · On-site

We are looking for a Business Development Call Center Agent to join our team. In this role, you'll engage with customers through inbound and outbound phone campaigns, help resolve questions and ...

My3Tech Inc

Inbound Call Center Rep

Indianapolis, IN · On-site

Inbound Call Center Representative Location: 311 W. WASHINGTON ST., INDIANAPOLIS, IN 46204 Client: State of IN Type: W2 (with all inclusive) Must complete a 5-day training on health insurance for ...

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How much do inbound call center jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for inbound call center in the United States is $17.33, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $18.27 per hour, depending on experience, location, and employer.

What is an inbound call center representative?

Inbound call center jobs involve handling incoming calls from customers or clients. Employees in these roles typically answer questions, provide support, resolve issues, and may process orders or requests. They act as the first point of contact for a company, so strong communication and problem-solving skills are important. Inbound call centers differ from outbound centers, where the primary task is making outgoing calls, often for sales or surveys. These positions are common in industries like telecommunications, banking, retail, and healthcare.

What skills and qualifications are needed to thrive as an inbound call center representative?

To thrive as an Inbound Call Center Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is commonly required. Patience, resilience, and a customer-focused attitude help individuals excel in handling diverse customer inquiries and challenges. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to overall organizational success.

What are common challenges faced by inbound call center representatives, and how can they be managed effectively?

Inbound call center agents often encounter high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To manage these challenges, agents benefit from strong communication skills, stress management techniques, and ongoing training. Support from supervisors, clear escalation procedures, and teamwork within the call center environment also play a crucial role in maintaining job satisfaction and delivering excellent customer service.

What is the difference between Inbound Call Center vs Customer Service Representative?

AspectInbound Call CenterCustomer Service Representative
Primary RoleHandle incoming calls, assist customers, process ordersAssist customers, answer inquiries, resolve issues
Work EnvironmentCall centers, office settingsOffice, retail, or remote environments
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, problem-solving
Common CertificationsNone required but beneficialNone required but beneficial

While both roles involve assisting customers via phone, an Inbound Call Center primarily focuses on handling incoming calls related to orders or support, often within a call center environment. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. Both roles require strong communication skills and may benefit from similar certifications, but their work scope and environment differ slightly.

What skills are needed for inbound call center?

Inbound call center agents need strong communication skills, active listening, patience, and problem-solving abilities. They should be proficient in using call center software and have good time management to handle high call volumes efficiently.
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What states have the most Inbound Call Center jobs?

States with the most job openings for Inbound Call Center jobs include:

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For Inbound Call Center jobs, the most frequently searched job titles are:

Inbound Call Center jobs near you
Infographic showing various Inbound Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,051 per year, or $17.3 per hour.

Inbound Call Center Agent

Remote

AnswerNet
Telecommunications • 1 - 5K employees
Learn more about AnswerNetexternal

$16/hr

Other

Re-posted 5 days ago

AnswerNet rating

4.7

Company rating: 4.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

61st of 72 rated call and contact centers

Job description

Inbound Call Center Agent
Hours: Vary Monday - Friday: 12:00 PM - 10:00 PM and Saturday - Sunday: 10:00 AM - 07:00 PM
Salary: $16.00 an hour
Benefits available after 60 Days for Full-Time Employees
About AnswerNet
AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm, to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year.
Summary of Position:
AnswerNet is looking for remote, quality, customer-experience-oriented, enthusiastic team members to support a leading provider of low-cost wireless services operating on the nation's largest and most reliable network. In this role, you will utilize your expert product and company knowledge to deliver a "wow" factor!
Position Overview: The Technical Support Representative (TSR) role is far more than a standard service agent; this individual serves as a guardian of brand experience and the technical integrity of the subscriber network. In the telecommunications environment, where connectivity is a fundamental necessity, this role is strategically positioned to maintain network reliability and cultivate deep subscriber trust. TSRs ensure the subscriber journey remains uninterrupted and secure by handling inquiries and concerns and seeing them through to resolution.
The primary responsibilities include handling inbound and outbound customer calls and providing effective solutions that meet their current and future needs. Additionally, the representative will collaborate with other TSRs and leadership to enhance customer service delivery.
TSRs will make and place calls to and from customers using a PC-based softphone with a headset. Our ideal candidates are empathetic, patient, professional, and passionate communicators. Our most effective TSRs are technically savvy, eager to continually learn and improve their skills. A paid training program will equip you with the knowledge necessary to effectively assist customers.
Responsibilities include, but are not limited to:
  • The primary role is to assist customers on inbound/outbound calls, providing accurate and satisfactory answers to customer inquiries.
  • Tool proficiency using AI Assist, engaging with real-time troubleshooting guidance to identify solutions while maintaining focus on the subscriber interaction.
  • Authenticate and validate interactions via CPNI Standards.
  • Administering One-Time Passcodes (OTPs).
  • Upholding PCI DSS Standards.
  • De-escalate situations involving dissatisfied customers, offering assistance and
  • support.
  • Guide callers through website navigation and product or service use.
  • Review customer accounts and provide updates and information on billing, shipping, warranties, and other account-related matters.
  • Collaborate with other TSRs and leadership to improve customer service.
  • Become fully trained and maintain a complete understanding of the call handling processes, procedures, and call requirements.
  • Document all call activity accurately in systems with complete and thorough notes.
  • Attend all training sessions.
  • Requirement to diligently log into the UKG system, Contact Center tools, and websites as required.
TSR Skills/Qualifications:
  • Must possess excellent written and verbal communication skills.
  • Have a high level of compassion for callers, have the skill to use key phrases to show empathy, and a desire to de-escalate distressed callers.
  • Must have strong interpersonal skills to enable smooth conversation flow with customers, using active listening.
  • Must learn and maintain knowledge of customer relationship or customer service practices, mistake-free.
  • Flexibility in role/job function changes and shift to meet customer needs and requests.
  • Skilled at typing, data capture, and entry using proper grammar and correct spelling.
  • Must be able to multitask, manage time properly and effectively, and work independently.
  • Must be able to adapt to different situations and individuals.
  • Willing and able to work 8-hour shifts using a computer with keyboard, using two monitors, and a headset with a microphone.
  • Must be comfortable handling back-to-back calls in a fast-paced atmosphere.
  • Be dedicated to working the schedule provided. Absences are not tolerable.
  • Must be acceptable to have calls monitored and/or recorded, and understanding that agent activity is closely monitored using call center technology to ensure call quality exceeds the client's needs.
  • Must be capable of reading from scripts.
  • Pre-Hire Assessments include, but are not limited to, passing a typing, spelling, grammar, listening, and comprehension test.
Technical Requirements:
  • A Windows PC is required, running Windows 10 or 11 (no MacBooks or Chromebooks or virtual machines)
  • 8 GB of RAM, minimum DDR4 or DDR5
  • Quad-core processor, minimum
  • USB wired headset
  • Wired internet connection with a minimum internet speed of 80/15
  • Cannot use satellite, hotspots, MIFI devices, wireless AC wall plug-in extenders, repeaters, boosters, and/or pods
  • Dual monitors
Hours of Operations / Schedules:
  • 12:00 PM - 10:00 PM Eastern Prevailing Time, Monday through Friday; Saturdays and Sundays 10:00 AM - 7:00 PM Eastern Prevailing Time
  • 40 hours per week is required. Schedules are subject to change based on the client's needs.
  • Paid 15-minute breaks are provided for 4-hour shifts
  • 60-minute unpaid lunches
Language:
  • English as a primary language
Experience/Job Requirements:
  • At least 1 year of work experience in a call center/customer service environment is required.
  • Knowledge of customer service practices and principles.
  • Passion for delivering great customer service.
  • Solid problem-solving and troubleshooting skills.
  • Ability to multitask with attention to detail and accuracy.
  • High School Diploma or equivalent is required.
  • Applicants must type a minimum of twenty-five (25) words per minute.
  • Applicants must have a quiet place to work with no interruptions.
  • Applicants must successfully pass a 7-year background/criminal check.
  • Applicants must agree to and sign compliance documents.
  • Other requirements may vary as determined by management.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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