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Customer Service Inbound Call Center Jobs (NOW HIRING)

Malone

Call Center Representative

Jeffersontown, KY · On-site

$19/hr

Inbound Call Center Representative Highlights: * Pay: $19.00 per hour * Employment Type: Project ... Deliver exceptional customer service and effective problem resolution * Utilize computer systems to ...

GWC Warranty

Inbound Call Center Agent

Dallas, TX · On-site

... Call Center Agent to join our team. In this role, you'll engage with customers through inbound and ... Whether you're beginning your career or building on previous customer service experience, this role ...

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Customer Service Inbound Call Center information

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How much do customer service inbound call center jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for customer service inbound call center in the United States is $16.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is a customer service inbound call center representative?

Customer Service Inbound Call Center jobs involve handling incoming calls from customers who need assistance, information, or support regarding a company's products or services. Employees in these roles answer questions, resolve issues, process orders, and provide guidance to ensure customer satisfaction. They use communication and problem-solving skills to address concerns efficiently and professionally. These positions typically require strong listening abilities, patience, and familiarity with company protocols or software.

What skills and qualifications are needed to thrive as a customer service inbound call center representative?

To thrive as a Customer Service Inbound Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency are commonly required. Patience, active listening, and the ability to remain calm under pressure help representatives excel in resolving customer concerns. These skills are crucial for delivering efficient, positive customer experiences and maintaining high satisfaction rates in a fast-paced call center environment.

What are common challenges faced by customer service inbound call center representatives, and how can they be managed?

Customer Service Inbound Call Center representatives often encounter high call volumes, handling frustrated or upset customers, and maintaining service quality under pressure. Effective time management, active listening, and empathy are crucial skills for managing these challenges. Many companies provide ongoing training and support from supervisors to help representatives improve their communication techniques and stress management. Building a strong support network within the team and utilizing company resources, such as knowledge bases, can also make daily tasks more manageable.

What is the difference between Customer Service Inbound Call Center vs Customer Support Specialist?

AspectCustomer Service Inbound Call CenterCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall center setting, fast-paced, team-orientedOffice or remote, more independent, varied tasks
Employer & IndustryCall centers, customer service departmentsTech companies, retail, service industries
Common Search IntentCustomer service, inbound calls, call center jobsTechnical support, product assistance, customer care

Customer Service Inbound Call Center roles focus on handling incoming calls in a call center environment, emphasizing call management and customer satisfaction. Customer Support Specialists often provide technical or product support, working in more varied settings. Both roles require strong communication skills but differ in scope and work environment.

What does inbound customer service do?

Inbound customer service involves handling incoming calls from customers seeking assistance, information, or support related to products or services. Representatives address inquiries, resolve issues, and provide solutions, often using customer relationship management (CRM) tools and maintaining a professional communication style. This role requires active listening, problem-solving skills, and knowledge of company policies.
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Cities with the most Customer Service Inbound Call Center job openings:

What states have the most Customer Service Inbound Call Center jobs?

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What are popular job titles related to Customer Service Inbound Call Center jobs?

For Customer Service Inbound Call Center jobs, the most frequently searched job titles are:

Customer Service Inbound Call Center jobs near you
Infographic showing various Customer Service Inbound Call Center job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,462 per year, or $16.6 per hour.

Remote Inbound Call Center Agent

Remote

CubeSmart Self Storage
Warehousing and Storage • 5 - 10K employees
Learn more about CubeSmart Self Storageexternal

Other

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

CubeSmart rating

6.9

Company rating: 6.9 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

5th of 29 rated removal and storage companies

Job description

CubeSmart Inbound Call Center Agent

CubeSmart is looking for a 100% remote inbound call center agent, who will play a key role in offering our current and potential customers storage options by providing recommendations and ensuring customer satisfaction.

At CubeSmart, we're intentional about culture. You can experience it everywhere from our mission statement of "genuine care" to our "It's What's Inside That Counts" tagline to calling each other "teammates" rather than employees. This spirit fosters a fun and collaborative environment that has resulted in our rapid growth and being recognized amongst the top in our industry.

CubeSmart's award-winning team is made up of people who genuinely care. Teammates care about our customers and the life events and/or business needs they are facing. Teammates are passionate, responsible and understanding. The CubeSmart team is made up of people who have a can-do attitude, are committed to their own success and the success of the company, and lead by example.

If this sounds like a team and culture that matches your personal values and motivations, we want to hear from you.

Responsibilities

The primary functions of the inbound call center agent are to handle sales and service calls that come in from potential customers, enter information into our database, and resolve customer concerns while upholding the highest level of customer service. Specifically, the inbound call center agent will:

  • Communicate with customers via the telephone to furnish information requested by our customers.
  • Make recommendations based on customer's storage needs, determine location and availability of units, and complete rental reservation information.
  • Answer questions and complaints concerning billing or services rendered, refer complaints to designated departments or stores for investigation.
  • Provide outstanding customer service to customers and internal teammates.
  • Meet operational performance standards, goals and metrics.
Qualifications

CubeSmart seeks someone who enjoys customer interaction. We want to ensure that our customers are treated with the highest level of courtesy and professionalism.

The successful inbound call center agent (full-time) candidate will have:

  • A high school diploma or general education degree (GED).
  • A minimum of two years of customer service and/or sales experience.
  • Sales acumen and professional demeanor.
  • Strong verbal and written communication skills.
  • Strong multi-tasking and problem solving skills.
  • Ability to work well in a busy environment and meet deadlines.
  • Ability to work independently with minimal supervision.
  • Ability to follow a call flow and close the sale over the telephone.
  • Ability to meet and exceed sales goals.
  • Must be flexible with your schedule and able to work weekends.
  • Candidates must be authorized to work in the U.S. without the need for current or future sponsorship.
  • Bilingual is a plus!

Note: You must have the ability to work at least one weekend day and successfully complete post offer background check and drug screen.

The physical demands described here are representative of those that must be met by you to successfully perform the essential functions of this job. While performing the duties of this job, you will be required to sit for long periods of time and speak on the telephone. The nature of work requires an ability to effectively communicate and exchange information.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CubeSmart offers a comprehensive benefits package that includes:

  • Competitive hourly base + monthly bonus
  • Paid training
  • Paid time off – vacation, sick and holidays
  • Medical, dental & vision coverage
  • 401k retirement plan with company match
  • Company paid short-term disability
  • Tuition reimbursement
  • Teammate discounts

We are an equal opportunity employer, minority/female/veteran/individuals with disabilities/sexual orientation/gender identity.

What CubeSmart employees say

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About CubeSmart

Sourced by ZipRecruiter

At CubeSmart, we're intentional about culture. You can experience it everywhere from our mission statement of "genuine care" to our "It's What's Inside That Counts" tagline to calling each other "teammates" rather than employees. This spirit fosters a fun and collaborative environment that has resulted in our rapid growth and being recognized amongst the top in our industry. CubeSmart's award-winning team is made up of people who genuinely care. Teammates care about our customers and the life events and/or business needs they are facing. Teammates are passionate, responsible and understanding. The CubeSmart team is made up of people who have a can-do attitude, are committed to their own success and the success of the company, and lead by example. If this sounds like a team and culture that matches your personal values and motivations, we want to hear from you.

Industry

Warehousing and storage

Company size

5,001 - 10,000 Employees

Headquarters location

Malvern, PA, US

Year founded

2004

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