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Customer Service Inbound Call Center Jobs in Tennessee

Hire Talent

Call Center / Customer Service IV

Nashville, TN · On-site

$15 - $19.25/hr

May be inbound, outbound or a combination of both. Typically has a High School diploma and customer service or call center experience. Skills include accurate documentation and excellent ...

Express Employment Professionals

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Customer Service Call Center Representative

Franklin, TN · On-site

$20/hr

Handle a high volume of inbound and outbound patient calls in a professional and courteous manner ... are services. Apply Today If you have call center experience and a background in healthcare, ...

New

Pacer Group

Call Center / Customer Service IV

Nashville, TN · On-site

$15 - $19.25/hr

May be inbound, outbound or a combination of both. * Typically has a High School diploma and customer service or call center experience. Education/Experience: * High School Diploma or GED required ...

Advanced Call Center Technologies

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Inbound Customer Service Representative

Johnson City, TN · On-site

$17/hr

Advanced Call Center Technologies (ACT) is seeking energetic, motivated individuals to join our ... Previous call center or customer service experience preferred * High school diploma or GED required ...

Catch Vibe Voice

Call Center Agent

Nashville, TN · On-site

$47K - $52K/yr

Answer inbound customer calls promptly and professionally. * Provide accurate information regarding products and services. * Resolve customer complaints and issues efficiently and courteously.

MMC Group

Call Center Representative

Nashville, TN · On-site

$17/hr

This position is ideal for candidates with recent call center, customer service, HR, or benefits experience who are comfortable handling inbound calls, documenting customer interactions, researching ...

MMC Group LP

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Call Center Representative Onsite

Nashville, TN · On-site

$17/hr

This position is ideal for candidates with recent call center, customer service, HR, or benefits experience who are comfortable handling inbound calls, documenting customer interactions, researching ...

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Customer Service Inbound Call Center information

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How much do customer service inbound call center jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer service inbound call center in Tennessee is $15.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $16.59 per hour, depending on experience, location, and employer.

What is a customer service inbound call center representative?

Customer Service Inbound Call Center jobs involve handling incoming calls from customers who need assistance, information, or support regarding a company's products or services. Employees in these roles answer questions, resolve issues, process orders, and provide guidance to ensure customer satisfaction. They use communication and problem-solving skills to address concerns efficiently and professionally. These positions typically require strong listening abilities, patience, and familiarity with company protocols or software.

What skills and qualifications are needed to thrive as a customer service inbound call center representative?

To thrive as a Customer Service Inbound Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency are commonly required. Patience, active listening, and the ability to remain calm under pressure help representatives excel in resolving customer concerns. These skills are crucial for delivering efficient, positive customer experiences and maintaining high satisfaction rates in a fast-paced call center environment.

What are common challenges faced by customer service inbound call center representatives, and how can they be managed?

Customer Service Inbound Call Center representatives often encounter high call volumes, handling frustrated or upset customers, and maintaining service quality under pressure. Effective time management, active listening, and empathy are crucial skills for managing these challenges. Many companies provide ongoing training and support from supervisors to help representatives improve their communication techniques and stress management. Building a strong support network within the team and utilizing company resources, such as knowledge bases, can also make daily tasks more manageable.

What is the difference between Customer Service Inbound Call Center vs Customer Support Specialist?

AspectCustomer Service Inbound Call CenterCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall center setting, fast-paced, team-orientedOffice or remote, more independent, varied tasks
Employer & IndustryCall centers, customer service departmentsTech companies, retail, service industries
Common Search IntentCustomer service, inbound calls, call center jobsTechnical support, product assistance, customer care

Customer Service Inbound Call Center roles focus on handling incoming calls in a call center environment, emphasizing call management and customer satisfaction. Customer Support Specialists often provide technical or product support, working in more varied settings. Both roles require strong communication skills but differ in scope and work environment.

What does inbound customer service do?

Inbound customer service involves handling incoming calls from customers seeking assistance, information, or support related to products or services. Representatives address inquiries, resolve issues, and provide solutions, often using customer relationship management (CRM) tools and maintaining a professional communication style. This role requires active listening, problem-solving skills, and knowledge of company policies.

What cities in Tennessee are hiring for Customer Service Inbound Call Center jobs?

Cities in Tennessee with the most Customer Service Inbound Call Center job openings:

Customer Service Inbound Call Center jobs near you
Infographic showing various Customer Service Inbound Call Center job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $31,278 per year, or $15 per hour.

Call Center / Customer Service IV

Nashville, TN • On-site

Hire Talent
See more jobs at Hire Talentexternal

$15 - $19.25/hr

Other

Re-posted 15 days ago

Job description

Call Center / Customer Service IV

Job Location: Nashville, TN

Job Duration: 6 Months on W2

Job Description:

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Responsibilities include determining the client's issue, offer possible solutions or providing follow-up as needed.

May be inbound, outbound or a combination of both.

Typically has a High School diploma and customer service or call center experience. Skills include accurate documentation and excellent interpersonal and communication skills.

Education/Experience:

High School Diploma or GED required

2-3 years customer service-related experience required.

Responsibility level:

Exercises independent judgment with minimal direction from supervisor.

Skills:

Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills (Required)

Strong ability to work independently and manage ones time (Required)

Strong ability to accurately document and record customer/client information (Required) Strong leadership and mentoring skills necessary to provide support and constructive performance feedback (Typically required)

Previous experience with computer applications, such as Microsoft Word and PowerPoint (Required)

Major Job Duties and Responsibilities:

Approve the resolution of customers’ service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills.

Act as escalation point for clients/customers.

Approve the referral of unresolved customer grievances to designated departments for further investigation.

Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.

Solicit sale of new or additional services or products.

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