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Customer Service Inbound Call Center Jobs in Tennessee

Monogram Health, Inc

Call Center Representative

Brentwood, TN · On-site

$15.25 - $19/hr

... inbound calls from patients and providers. * Effectively communicates and sells the value of ... services and overcome objections * Adheres to procedures, workflows, and scripts to ensure ...

Monogram Health

Call Center Representative

Brentwood, TN · On-site

$15.25 - $19/hr

... inbound calls from patients and providers. * Effectively communicates and sells the value of ... services and overcome objections * Adheres to procedures, workflows, and scripts to ensure ...

Monogram Health

Call Center Representative

Brentwood, TN · On-site

$15.25 - $19/hr

... inbound calls from patients and providers. * Effectively communicates and sells the value of ... services and overcome objections * Adheres to procedures, workflows, and scripts to ensure ...

Monogram Health

Call Center Representative

Brentwood, TN · On-site

$15.25 - $19/hr

... inbound calls from patients and providers. * Effectively communicates and sells the value of ... services and overcome objections * Adheres to procedures, workflows, and scripts to ensure ...

ADT

Inbound Monitoring Representative

Knoxville, TN · On-site

$17/hr

A day in the life of a Customer Service Inbound Monitoring Representative can look like ... call volume and when working less-desirable shifts. * Pathway to promotion. ADT provides the ...

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Customer Service Inbound Call Center information

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$9

$15

$23

How much do customer service inbound call center jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for customer service inbound call center in Tennessee is $15.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $16.59 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Inbound Call Center vs Customer Support Specialist?

AspectCustomer Service Inbound Call CenterCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall center setting, fast-paced, team-orientedOffice or remote, more independent, varied tasks
Employer & IndustryCall centers, customer service departmentsTech companies, retail, service industries
Common Search IntentCustomer service, inbound calls, call center jobsTechnical support, product assistance, customer care

Customer Service Inbound Call Center roles focus on handling incoming calls in a call center environment, emphasizing call management and customer satisfaction. Customer Support Specialists often provide technical or product support, working in more varied settings. Both roles require strong communication skills but differ in scope and work environment.

What are the key skills and qualifications needed to thrive as a Customer Service Inbound Call Center Representative, and why are they important?

To thrive as a Customer Service Inbound Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency are commonly required. Patience, active listening, and the ability to remain calm under pressure help representatives excel in resolving customer concerns. These skills are crucial for delivering efficient, positive customer experiences and maintaining high satisfaction rates in a fast-paced call center environment.

What are some common challenges faced by Customer Service Inbound Call Center representatives, and how can they be managed?

Customer Service Inbound Call Center representatives often encounter high call volumes, handling frustrated or upset customers, and maintaining service quality under pressure. Effective time management, active listening, and empathy are crucial skills for managing these challenges. Many companies provide ongoing training and support from supervisors to help representatives improve their communication techniques and stress management. Building a strong support network within the team and utilizing company resources, such as knowledge bases, can also make daily tasks more manageable.

What are Customer Service Inbound Call Center jobs?

Customer Service Inbound Call Center jobs involve handling incoming calls from customers who need assistance, information, or support regarding a company's products or services. Employees in these roles answer questions, resolve issues, process orders, and provide guidance to ensure customer satisfaction. They use communication and problem-solving skills to address concerns efficiently and professionally. These positions typically require strong listening abilities, patience, and familiarity with company protocols or software.
What are popular job titles related to Customer Service Inbound Call Center jobs in Tennessee? For Customer Service Inbound Call Center jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Customer Service Inbound Call Center jobs in Tennessee look for? The top searched job categories for Customer Service Inbound Call Center jobs in Tennessee are:
What cities in Tennessee are hiring for Customer Service Inbound Call Center jobs? Cities in Tennessee with the most Customer Service Inbound Call Center job openings:
Customer Service Inbound Call Center jobs near you
Infographic showing various Customer Service Inbound Call Center job openings in Tennessee as of June 2026, with employment types broken down into 98% Full Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $31,278 per year, or $15 per hour.
Service BDC Call Center Agent

Service BDC Call Center Agent

Toyota of Cool Springs

Franklin, TN

$17/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description

Service BDC Call Center Agent

Join one of the Tennessean's Top Workplaces of Middle Tennessee (for over 5 years) where we believe happy employees make happy customers!  We are growing and want you to grow with us too!

Job Description

Toyota of Cool Springs is seeking a well-spoken, friendly, and customer-centric call center agent.  

SUMMARY

Provide truly exceptional customer service in a fast paced work environment at a high volume dealership.

Responsibilities

  • Answers incoming calls promptly and professionally
  • Obtains customer and vehicle information
  • Creates appointments for vehicle maintenance, service and recalls
  • Makes outbound calls to existing customers to follow-up on recent service and schedule next appointments

Qualifications

  • Positive attitude
  • Well-spoken with previous call center/receptionist experience
  • Proficiency with computers
  • Must be able to multi-task
  • Must be a solution-oriented problem solver
  • Customer Satisfaction focused

What We Offer

  • Base pay $17/hour plus commissions and bonus, guaranteed minimum of at least $19.50/hour
  • 401(k) Savings Plan with Employer-Match
  • Medical Insurance
  • Dental Plan
  • Vision Plan
  • Basic Life Insurance
  • Accident & Critical Illness Insurance
  • Paid Vacation
  • 5-Day Work Week
  • Locally Owned
  • We promote from within

Apply