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Customer Service Inbound Call Center Jobs in Tennessee

Butler America

CSR / Call Center Rep

Lewisburg, TN · On-site

$15 - $17/hr

CSR / Call Center Rep Location: Lewisburg, TN (37091) Job ID: #73121 Pay Range: $15-17 Schedule: Regular hours are Monday-Friday 8am - 4:30pm CST Agents could take up to 50 calls per day and log each ...

Getaway 4 Less LLC

Call Center Representative

Sevierville, TN · On-site

$14 - $17.50/hr

Manage inbound and outbound leads efficiently, ensuring no opportunity slips through the cracks ... Attention to detail--ensuring accuracy in CRM records and maintaining high-quality service. * Team ...

Anserfone

Call Center Agent

Memphis, TN · On-site

$16/hr

We handle inbound calls only; no sales or outbound calling required. No experience needed as we ... Use our call processing system to prioritize customer needs efficiently.What We're Looking For:

Anserfone

Part-Time Call Center Agent

Memphis, TN · On-site

$16/hr

We handle inbound calls only; no sales or outbound calling required. No experience needed as we ... Use our call processing system to prioritize customer needs efficiently. What We're Looking For:

Aston Carter

Dispatcher

Kodak, TN · On-site

$18 - $21/hr

... Customer service call center, Outbound calls, Computer skills, Customer service oriented Top Skills Details Inbound call,Service,Customer service,Customer support,phone etiquette,data entry ...

Brandetta ATL

Customer Service Representative

Smyrna, GA · On-site

$22 - $24/hr

Training will be conducted at our Smyrna Center for six weeks. Production schedule is within Monday ... Communicate and follow instructions for one call customer resolution. * Answer inbound calls and ...

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All JobsCustomer Service Inbound Call Center JobsCustomer Service Inbound Call Center Jobs in Tennessee

Customer Service Inbound Call Center information

See Tennessee salary details

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How much do customer service inbound call center jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer service inbound call center in Tennessee is $15.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $16.59 per hour, depending on experience, location, and employer.

What is a customer service inbound call center representative?

Customer Service Inbound Call Center jobs involve handling incoming calls from customers who need assistance, information, or support regarding a company's products or services. Employees in these roles answer questions, resolve issues, process orders, and provide guidance to ensure customer satisfaction. They use communication and problem-solving skills to address concerns efficiently and professionally. These positions typically require strong listening abilities, patience, and familiarity with company protocols or software.

What skills and qualifications are needed to thrive as a customer service inbound call center representative?

To thrive as a Customer Service Inbound Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency are commonly required. Patience, active listening, and the ability to remain calm under pressure help representatives excel in resolving customer concerns. These skills are crucial for delivering efficient, positive customer experiences and maintaining high satisfaction rates in a fast-paced call center environment.

What are common challenges faced by customer service inbound call center representatives, and how can they be managed?

Customer Service Inbound Call Center representatives often encounter high call volumes, handling frustrated or upset customers, and maintaining service quality under pressure. Effective time management, active listening, and empathy are crucial skills for managing these challenges. Many companies provide ongoing training and support from supervisors to help representatives improve their communication techniques and stress management. Building a strong support network within the team and utilizing company resources, such as knowledge bases, can also make daily tasks more manageable.

What is the difference between Customer Service Inbound Call Center vs Customer Support Specialist?

AspectCustomer Service Inbound Call CenterCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall center setting, fast-paced, team-orientedOffice or remote, more independent, varied tasks
Employer & IndustryCall centers, customer service departmentsTech companies, retail, service industries
Common Search IntentCustomer service, inbound calls, call center jobsTechnical support, product assistance, customer care

Customer Service Inbound Call Center roles focus on handling incoming calls in a call center environment, emphasizing call management and customer satisfaction. Customer Support Specialists often provide technical or product support, working in more varied settings. Both roles require strong communication skills but differ in scope and work environment.

What does inbound customer service do?

Inbound customer service involves handling incoming calls from customers seeking assistance, information, or support related to products or services. Representatives address inquiries, resolve issues, and provide solutions, often using customer relationship management (CRM) tools and maintaining a professional communication style. This role requires active listening, problem-solving skills, and knowledge of company policies.

What cities in Tennessee are hiring for Customer Service Inbound Call Center jobs?

Cities in Tennessee with the most Customer Service Inbound Call Center job openings:

Customer Service Inbound Call Center jobs near you
Infographic showing various Customer Service Inbound Call Center job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $31,278 per year, or $15 per hour.

CSR / Call Center Rep

Lewisburg, TN • On-site

Butler America
1 - 5K employees
Learn more about Butler Americaexternal

$15 - $17/hr

Other

Medical, Dental, Vision, Retirement

Posted 6 days ago

Job description

CSR / Call Center Rep

Location: Lewisburg, TN (37091)

Job ID: #73121

Pay Range: $15-17

Schedule: Regular hours are Monday-Friday 8am - 4:30pm CST

Job Description:

Agents could take up to 50 calls per day and log each call in our system as well as entering up to 50 transactions in our system.The ideal candidate will be a high energy, dynamic individual looking for an opportunity to join a diverse organization in a very competitive environment.

      • Training is 6 weeks long

What we help them with:

  • Dealer referrals to distributors

  • Provide customers with order information, assistance

  • Product support: Parts and Equipment

  • Transactional: Orders, Claims and Invoicing

  • Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department

  • Customer inquiries are triaged by Tier 1 and transferred to the Tier 2 representatives

  • Agents are also responsible for triage and assistance of internal customer requests. Identify if a customer need can be met or will it require a case transfer to Tier 2.

Specific Responsibilities for this position may include:

  • Answer incoming calls and respond to customers emails

  • Route calls to appropriate resources

  • Document all call information according to standard operating procedures

  • Entering accurate ordering information into a company system.

  • Comfortable working in fast-paced environments

  • Strong time management and organizational skills

  • Proficiency in Microsoft Office Products (Excel, Word)

  • Familiarity with SAP and Call Center, and Sales Force a plus

Successful candidates will have:

  • Ability to analyze unlike information and draw conclusions/recommendations

  • Strong verbal, written and inter-personal communication skills

  • Proficiency in MS Office tools

  • High degree of self-motivation to address and improve business needs.

  • Sense of urgency, self-initiative, commitment and sense of ownership is a must.

  • Superior follow-up and follow-through skills

  • Highly organized and flexible with the ability to prioritize their individual time while balancing customer’s demands and requirements to meet company objectives and goals.

Minimum Requirements:

  • High School Diploma required or GED

  • Agents must type 60+ WPM

  • Excellent customer service skills

  • Strong written and oral communication skills

  • Experience in Microsoft Office

Preferred Requirements:

  • Associate degree (AA, AS, or equivalent two-year post-secondary education).

  • Minimum of two (2) years of relevant customer service or call center experience.

  • Familiarity with SAP and Salesforce.

    Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law. Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and “Know Your Rights” Poster is available here: Applicant and Employee Notices (https://butler.com/wp-content/uploads/2024/03/BAA-Website.HR-Documents.2024.03142024-new.pdf) .

Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at accommodations@butler.com.

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