ZipRecruiter

Log In

1

Customer Service Inbound Call Center Jobs in Tennessee

Acttoday

Call Center Sales Agents

Blountville, TN

$11.75 - $15.50/hr

OperationsFLSA Status: Non-exemptSummary Customer Service Representatives use excellent ... In this role, you will receive inbound calls from consumers seeking help with billing inquiries ...

Jim Keras Automotive

Call Center Agent

Memphis, TN · On-site

$13.50 - $17.75/hr

In this role, you'll be handling inbound and outbound calls, emails, and online chats to schedule ... Deliver five-star customer service by listening carefully and providing accurate, helpful ...

Russell Tobin

Call Center Representative

Nashville, TN · On-site

$20 - $21/hr

This role is ideal for candidates with experience in customer service, call center operations ... Handle inbound and outbound calls in a high-volume operations environment while delivering ...

next page

Showing results 1-20

All JobsCustomer Service Inbound Call Center JobsCustomer Service Inbound Call Center Jobs in Tennessee

Customer Service Inbound Call Center information

See Tennessee salary details

$9

$15

$23

How much do customer service inbound call center jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for customer service inbound call center in Tennessee is $15.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $16.59 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Inbound Call Center vs Customer Support Specialist?

AspectCustomer Service Inbound Call CenterCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall center setting, fast-paced, team-orientedOffice or remote, more independent, varied tasks
Employer & IndustryCall centers, customer service departmentsTech companies, retail, service industries
Common Search IntentCustomer service, inbound calls, call center jobsTechnical support, product assistance, customer care

Customer Service Inbound Call Center roles focus on handling incoming calls in a call center environment, emphasizing call management and customer satisfaction. Customer Support Specialists often provide technical or product support, working in more varied settings. Both roles require strong communication skills but differ in scope and work environment.

What are the key skills and qualifications needed to thrive as a Customer Service Inbound Call Center Representative, and why are they important?

To thrive as a Customer Service Inbound Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency are commonly required. Patience, active listening, and the ability to remain calm under pressure help representatives excel in resolving customer concerns. These skills are crucial for delivering efficient, positive customer experiences and maintaining high satisfaction rates in a fast-paced call center environment.

What are some common challenges faced by Customer Service Inbound Call Center representatives, and how can they be managed?

Customer Service Inbound Call Center representatives often encounter high call volumes, handling frustrated or upset customers, and maintaining service quality under pressure. Effective time management, active listening, and empathy are crucial skills for managing these challenges. Many companies provide ongoing training and support from supervisors to help representatives improve their communication techniques and stress management. Building a strong support network within the team and utilizing company resources, such as knowledge bases, can also make daily tasks more manageable.

What are Customer Service Inbound Call Center jobs?

Customer Service Inbound Call Center jobs involve handling incoming calls from customers who need assistance, information, or support regarding a company's products or services. Employees in these roles answer questions, resolve issues, process orders, and provide guidance to ensure customer satisfaction. They use communication and problem-solving skills to address concerns efficiently and professionally. These positions typically require strong listening abilities, patience, and familiarity with company protocols or software.
What are popular job titles related to Customer Service Inbound Call Center jobs in Tennessee? For Customer Service Inbound Call Center jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Customer Service Inbound Call Center jobs in Tennessee look for? The top searched job categories for Customer Service Inbound Call Center jobs in Tennessee are:
What cities in Tennessee are hiring for Customer Service Inbound Call Center jobs? Cities in Tennessee with the most Customer Service Inbound Call Center job openings:
Customer Service Inbound Call Center jobs near you
Infographic showing various Customer Service Inbound Call Center job openings in Tennessee as of June 2026, with employment types broken down into 98% Full Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $31,278 per year, or $15 per hour.

Bilingual Call Center Agent

Vanderbilt Mortgage and Finance, Inc.

Maryville, TN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Key responsibilities

  • Handle inbound and outbound customer service communications regarding non-delinquent, active status loans via phone and live chat.

  • Assist customers with mortgage payments, escrow questions, insurance claims, loan payoffs, titling, and troubleshooting their online accounts.

  • Ensure compliance with local, state, federal, and company regulations through regular review and analysis of customer accounts.

Job description

At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we've been committed to making homeownership more attainable for families across the country by providing mortgage solutions that unlock the freedom of home. As a national housing lender, we specialize in financing new and pre-owned manufactured and modular homes. With a diverse range of loan products, a reputation for world-class customer service and a coast-to-coast presence, Vanderbilt continues to be a leader in the industry. Our strength is our people-which is why we prioritize investing in our Team Members through opportunities for growth, a healthy work-life balance, and meaningful recognition of their contributions. Whether just starting out or bringing years of experience, Vanderbilt empowers our Team Members with the tools and training to build a successful career and reach their full potential.
POSITION TITLE: Bilingual Call Center Agent (Non - LO - Servicing)
JOB STATUS: Full Time/Hourly
DEPARTMENT: Call Center
REPORTS TO: Team Lead
TRAVEL REQUIRED: As Needed
WORK SCHEDULE:
  • Hybrid - 4 days in-office, 1 day remote after training
  • Monday - Thursday 11am - 8pm, Friday 8:30 am-5:30 pm

PAY: The expected hiring range for this position is from $22.43 to $26.39 plus additional bonus opportunity. The stated hiring range is based on experience, qualifications, and other relevant factors. Final compensation decisions will take into account a variety of considerations, including individual skills, internal equity, and organizational needs
JOB SUMMARY:
The Call Center Agent is responsible for servicing non-delinquent, active status loans and providing a world-class customer experience through inbound and outbound phone calls and the VMF website. This role reports to the Call Center Team Lead and leverages mortgage knowledge with the ability to communicate effectively and efficiently with customers.
JOB FUNCTIONS:
Inbound Customer Service (Daily)
  • Handles an average of 50-70 inbound phone calls daily.
  • Handles an average of 10-20 Live Chats.
  • Assists customers in applying mortgage payments, answering questions relating to escrow, insurance claims, loan payoffs, titling, trouble shooting for customers with their online VMF account, etc.
  • Inputs research requests, completes document and email requests from customers.
  • Meets department goals for log-in time, average speed to answer, and call quality.
  • Assists the Welcome Call team by collecting contact information and educating new customers on payments and online account offerings.
  • Assists the Collections teams by taking under 30-day delinquency payments and arrangements.

Outbound Customer Service (Daily)
  • Completes outbound follow-up communications when requested to provide customers with confirmation of completed requests.
  • Completes re-allocation of mortgage payment funds.
  • Communicates escrow payment changes after non-scheduled adjustments.
  • Follows-up with customers on incomplete paperwork, auto-draft forms, etc.
  • Communicates completion of insurance or tax changes as requested by customer.
  • If bilingual, performs Spanish call-backs as requested.

Administrative & Compliance Functions
  • Applies understanding of all local, state, and federal regulations to customer communications.
  • Ensures compliance with all company, state, federal and CFPB guidelines through regular review and analysis of accounts and ensures policy and procedures are congruent.

Other duties as assigned
This job description is not an exhaustive list of all the functions that a team member and other duties may be assigned.
QUALIFICATIONS:
  • Education: High School diploma or equivalent required
  • Experience: 0 - 1 year of related experience
  • MUST be Bilingual in both Spanish and English
  • Experience in a call center environment preferred, but not required.
  • Knowledge of loan servicing within the mortgage industry preferred, but not required.
  • Some travel required to retreats or remote locations on a quarterly basis.
  • Computer competency with Microsoft Office and typing skills at minimum 25 wpm.
  • Ability to communicate effectively and efficiently via phone, email, and person to person.
  • Must be passionate about providing a world-class customer experience.
  • Skilled at building and fostering relationships
  • Must be able to multi-task, work independently and manage time effectively
  • Must be professional, thorough, and a resourceful problem solver
  • Great attention to detail and organizational skills.
  • Must have excellent telephone, communication, follow-up, and problem-solving skills.

PHYSICAL DEMANDS:
  • Must be able to remain in a stationary position 90% of the time.
  • Will be constantly operating a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.
  • Will be communicating via phone, Teams, and Zoom.
  • Must be able to exchange accurate information at all times.
  • Must be able to identify and assess account status and determine appropriate process.
  • Will constantly work in a state-of-the-art indoor temperature controlled, sealed window office environment.

BENEFITS:
  • Medical and Dental Plan with Prescription Coverage and Vision.
  • Competitive benefits including 401(K) includes 100% company match of the first 4%.
  • Paid time off days (PTO), maternity/paternity leave, and holidays.
  • Community involvement including Volunteer Paid Time Off (VTO).
  • Tuition Assistance for your first degree
  • Enjoy coming "home" to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.
  • Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.
  • Collaborative and energetic work environment.
  • Professional development and promotional opportunities.
  • Competitive bonus programs.

Vanderbilt Mortgage and Finance, Inc. is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Privacy Policy
Business Unit -
Vanderbilt Mortgage

Apply