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Customer Service Inbound Call Center Jobs in Chicago, IL

S and J Plumbing

Call Center Sales Manager

Arlington Heights, IL · On-site

$100K - $140K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Ensure every inbound call is treated as an opportunity to earn the customer's trust and business Call Center Leadership & Team Development * Lead, coach, and develop customer service representatives ...

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All JobsCustomer Service Inbound Call Center JobsCustomer Service Inbound Call Center Jobs in Chicago, IL

Customer Service Inbound Call Center information

See Chicago, IL salary details

$10

$17

$26

How much do customer service inbound call center jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer service inbound call center in Chicago, IL is $17.07, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $18.80 per hour, depending on experience, location, and employer.

What is a customer service inbound call center representative?

Customer Service Inbound Call Center jobs involve handling incoming calls from customers who need assistance, information, or support regarding a company's products or services. Employees in these roles answer questions, resolve issues, process orders, and provide guidance to ensure customer satisfaction. They use communication and problem-solving skills to address concerns efficiently and professionally. These positions typically require strong listening abilities, patience, and familiarity with company protocols or software.

What skills and qualifications are needed to thrive as a customer service inbound call center representative?

To thrive as a Customer Service Inbound Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency are commonly required. Patience, active listening, and the ability to remain calm under pressure help representatives excel in resolving customer concerns. These skills are crucial for delivering efficient, positive customer experiences and maintaining high satisfaction rates in a fast-paced call center environment.

What are common challenges faced by customer service inbound call center representatives, and how can they be managed?

Customer Service Inbound Call Center representatives often encounter high call volumes, handling frustrated or upset customers, and maintaining service quality under pressure. Effective time management, active listening, and empathy are crucial skills for managing these challenges. Many companies provide ongoing training and support from supervisors to help representatives improve their communication techniques and stress management. Building a strong support network within the team and utilizing company resources, such as knowledge bases, can also make daily tasks more manageable.

What is the difference between Customer Service Inbound Call Center vs Customer Support Specialist?

AspectCustomer Service Inbound Call CenterCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall center setting, fast-paced, team-orientedOffice or remote, more independent, varied tasks
Employer & IndustryCall centers, customer service departmentsTech companies, retail, service industries
Common Search IntentCustomer service, inbound calls, call center jobsTechnical support, product assistance, customer care

Customer Service Inbound Call Center roles focus on handling incoming calls in a call center environment, emphasizing call management and customer satisfaction. Customer Support Specialists often provide technical or product support, working in more varied settings. Both roles require strong communication skills but differ in scope and work environment.

What does inbound customer service do?

Inbound customer service involves handling incoming calls from customers seeking assistance, information, or support related to products or services. Representatives address inquiries, resolve issues, and provide solutions, often using customer relationship management (CRM) tools and maintaining a professional communication style. This role requires active listening, problem-solving skills, and knowledge of company policies.
Customer Service Inbound Call Center jobs near you
Infographic showing various Customer Service Inbound Call Center job openings in Chicago, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,501 per year, or $17.1 per hour.

Inbound Call Center Representative

Great Lakes Credit Union

Deerfield, IL • On-site

$20.48 - $30.73/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 hours ago

Job description


Great Lakes Credit Union is Hiring GREAT people for our GREAT team!

Join a team where your voice makes a difference!

WE WANT YOU ON OUR TEAM!

*** This is a fully on-site position. Remote or hybrid work arrangements are not available at this time. ***

“ The starting rate of pay for this role is $19.99 per hour for candidates with a minimum of one (1) year of experience in a call center or financial institution,

with a higher rate of pay available based on additional years of relevant experience.”

We are always looking for great people to join our Member Contact Center. We welcome your application and will contact you if a future opportunity matches your skills and availability.

As the Inbound Call Center Representative, you will serve as the first point of contact for our members, delivering exceptional service in a fast-paced, high -volume credit union contact center environment. You’ll play a vital role in supporting our members’ financial needs, all while upholding our values and standards of greatness.

As the Inbound Call Center Representative, you will:

  • Handle high – volume inbound calls with professionalism, empathy, and efficiency
  • Work collaboratively with multiple departments and use multiple software systems to support our members’ needs
  • Resolve inquiries and provide accurate, timely information on accounts, products, services and transactions
  • Build trust and genuine connections with each member thought active listening and clear communication
  • Uphold the GLCU’s values and standards of greatness in every interaction

What You’ll Bring:

  • Call center experience in a high-volume call center or high - volume phone environment or financial institution, preferred
  • Proven experience to become proficient with multiple software systems
  • Passion for helping others and making a difference
  • Excellent communication skills, especially over the phone
  • Quick learner with ability to navigate multiple software tools with ease
  • Calm under pressure and adaptable in a constantly changing environment
  • Strong attention to detail and a drive to go above and beyond for every member.

Why Join Us?

At Great Lakes Credit Union, we’re more than a workplace- we’re mission. Every call you take is a chance to make a financial impact and build lifelong member relationships. You’ll join a supportive team, gain valuable experience, and help shape the future of member service excellence.

Benefits We Offer:

At GLCU, we believe that our employees are our greatest asset. That's why we offer a comprehensive benefits package designed to support your well-being and help you thrive both personally and professionally. Here’s what you can expect:

  • Competitive total compensation package: We offer a competitive total compensation salary structure that rewards your hard work and contributions.
  • Health & Wellness: Enjoy comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. We also provide access to wellness programs and health membership reimbursement. The company paid STD and LTD.
  • Employee Banking Benefits: Enjoy the flexibility and convenience with 24/7 digital banking, a network of more than 30,000 ATMs, 18 branches.
  • Company Paid Life Insurance: Enjoy peace of mind with company-paid life insurance, providing financial protection for you and your loved ones.
  • Generous Paid Time Off: Recharge and relax with a generous PTO policy and paid holidays.
  • Retirement Savings Plan 401(k): Plan for your future with our 401(k)-retirement savings plan, complete with employer matching contributions to help you reach your financial goals.
  • Professional Development: We are committed to your growth! Take advantage of our training programs, mentorship opportunities, and tuition reimbursement for continuing education.
  • Employee Recognition Programs: We celebrate your achievements and milestones through various recognition programs.
  • Diverse and Inclusive Culture: Join a vibrant team that values diversity and fosters an inclusive environment where everyone feels welcome and empowered.
  • Community Engagement: Participate in our community service initiatives and volunteer opportunities to make a positive impact in the communities we serve.

Join us at GLCU and discover a workplace that invests in you! We’re the total package!

Great Lakes Credit Union is proud to be an Equal Opportunity Employer,

Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



Please note the schedule for this position is Monday - Saturday (with one day off during the week when scheduled to work Saturday).Monday - Friday 8:30 am- 6:00pm
Saturday 9:00am-2:00pm