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Customer Service Inbound Call Center Jobs in Chicago, IL

Early Warning Services

Consumer Services Call Agent I

Chicago, IL · On-site

$15.50 - $20.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Escalates more complex issues to Inbound Call Agent II, III or Universal Call Agent as needed ... Previous experience in a banking or other call center, customer service environment * Experience ...

Addison Group

Call Center Agent

Palatine, IL · On-site

$20 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... inbound and outbound interactions. Key Responsibilities: * Handle incoming and outgoing customer ... Deliver professional, courteous service while managing a high-volume workload. * Identify customer ...

Johnstone Supply

HVAC Call Center Representative

Crestwood, IL · On-site

$15.75 - $20.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Key Responsibilities Customer Service & Communication • Answer inbound calls with professionalism ... call center experience preferred • Strong communication and interpersonal skills • Ability to ...

Paylocity

Customer Support Specialist

Schaumburg, IL · On-site

$17.75 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... from an inbound call center (and/or email) queue, ensuring the highest level of customer ... This position requires a combination of technical expertise, strong customer service skills, and ...

Setup Winks

Call Center Representative

Chicago, IL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are seeking a dedicated and enthusiastic Call Center Representative to join our customer service ... Answer inbound customer calls in a timely and courteous manner. * Resolve customer complaints by ...

Familia Dental

Call Center Scheduler-Incoming

Schaumburg, IL · On-site

$17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Call Center Inbound Agent ensures every patient calling in for a dental appointment is greeted ... Responsibilities/ Job Duties: * provide excellent customer service to all patients calling in

Familia Dental

Call Center Scheduler-Incoming

Schaumburg, IL

$17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Call Center Inbound Agent ensures every patient calling in for a dental appointment is greeted ... Responsibilities/ Job Duties: * provide excellent customer service to all patients calling in

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All JobsCustomer Service Inbound Call Center JobsCustomer Service Inbound Call Center Jobs in Chicago, IL

Customer Service Inbound Call Center information

See Chicago, IL salary details

$10

$17

$26

How much do customer service inbound call center jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer service inbound call center in Chicago, IL is $17.07, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $18.80 per hour, depending on experience, location, and employer.

What is a customer service inbound call center representative?

Customer Service Inbound Call Center jobs involve handling incoming calls from customers who need assistance, information, or support regarding a company's products or services. Employees in these roles answer questions, resolve issues, process orders, and provide guidance to ensure customer satisfaction. They use communication and problem-solving skills to address concerns efficiently and professionally. These positions typically require strong listening abilities, patience, and familiarity with company protocols or software.

What skills and qualifications are needed to thrive as a customer service inbound call center representative?

To thrive as a Customer Service Inbound Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency are commonly required. Patience, active listening, and the ability to remain calm under pressure help representatives excel in resolving customer concerns. These skills are crucial for delivering efficient, positive customer experiences and maintaining high satisfaction rates in a fast-paced call center environment.

What are common challenges faced by customer service inbound call center representatives, and how can they be managed?

Customer Service Inbound Call Center representatives often encounter high call volumes, handling frustrated or upset customers, and maintaining service quality under pressure. Effective time management, active listening, and empathy are crucial skills for managing these challenges. Many companies provide ongoing training and support from supervisors to help representatives improve their communication techniques and stress management. Building a strong support network within the team and utilizing company resources, such as knowledge bases, can also make daily tasks more manageable.

What is the difference between Customer Service Inbound Call Center vs Customer Support Specialist?

AspectCustomer Service Inbound Call CenterCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall center setting, fast-paced, team-orientedOffice or remote, more independent, varied tasks
Employer & IndustryCall centers, customer service departmentsTech companies, retail, service industries
Common Search IntentCustomer service, inbound calls, call center jobsTechnical support, product assistance, customer care

Customer Service Inbound Call Center roles focus on handling incoming calls in a call center environment, emphasizing call management and customer satisfaction. Customer Support Specialists often provide technical or product support, working in more varied settings. Both roles require strong communication skills but differ in scope and work environment.

What does inbound customer service do?

Inbound customer service involves handling incoming calls from customers seeking assistance, information, or support related to products or services. Representatives address inquiries, resolve issues, and provide solutions, often using customer relationship management (CRM) tools and maintaining a professional communication style. This role requires active listening, problem-solving skills, and knowledge of company policies.
Customer Service Inbound Call Center jobs near you
Infographic showing various Customer Service Inbound Call Center job openings in Chicago, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,501 per year, or $17.1 per hour.

Overnight Call Center Customer Service Representative

Roto-Rooter

Lombard, IL • On-site

$17 - $19/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 hours ago

Roto-Rooter rating

6.6

Company rating: 6.6 out of 10

Based on 74 frontline employees who took The Breakroom Quiz

200th of 279 rated repair and maintenance companies

Job description

Overview
Overnight Call Center Customer Service Position
We are hiring immediately for an overnight shift, which may include either Saturday or Sunday. Bilingual skills preferred, but not required. This is a full-time, on-site, customer service position at Roto-Rooter's Chicago area Call Center located in Lombard, IL. We are a 24-hour service provider, so our call center stays busy overnight.
  • $17.00-$19.00 per hour, depending on experience
  • Opportunity for weekly overall call center performance based bonus
  • Must be able to train during the day shift for 3-6 weeks.
  • Paid Training
  • Paid Time Off
  • Company matched 401(K) up to 6%
If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take pride in being a great place to work and providing excellent pay with top benefits.
Responsibilities
  • Be the first point of contact with our customers.
  • Obtain key information from the customer while expressing empathy, a sense of urgency and confidence that they called the right company, and we will solve their plumbing problems.
  • Data entry, including customer contact information and relevant details concerning their plumbing problems.
  • Schedule a service call based on customer's availability and convenience.
  • Discuss additional services and products we have available that may be helpful.
  • Be a trusted informational resource for Roto-Rooter customers.
  • Order processing for both residential and customers
  • Connecting with technicians to dispatch overnight jobs
Requirements
  • Strong customer service focus
  • AS400 knowledge is preferred
  • Prior call center experience is helpful
  • Able to work in a fast-paced environment
  • Excellent oral and written communication skills
  • Excellent attendance
  • A working knowledge of Microsoft Word and Excel programs
  • Self-starter who is organized and thorough with attention to detail
Benefits
At Roto-Rooter we believe that investing in our employees is the best investment we can make. We also care about the health and welfare of our employees and their families. That's why we are proud of our extensive employee benefit package including:
  • Medical insurance with a Prescription Drug Card
  • Accident and Critical Illness Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Vacation
  • Paid Training
  • Life Insurance
  • Matching 401K Retirement Savings Plan
  • Tuition Reimbursement
  • Profit Sharing

Roto-Rooter offers excellent career paths for military veterans and personnel who are planning to transition into new civilian professions. Throughout our 86 years in business, we've learned that service training, and the military structure veterans are used to, are a good fit at our company.
EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.
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