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Customer Service Inbound Call Center Jobs in Chicago, IL

AYS

Inbound/Outbound Call Rep

Chicago, IL · On-site

$16 - $20.50/hr

... customer service or sales, preferably in a call center environment - Excellent communication and interpersonal skills - Strong sales and negotiation abilities - Ability to handle a high volume of ...

LHH US

Call Center Representative

Naperville, IL

$17.50 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... with customers through inbound and outbound calls (as needed) * Educate consumers on service ... call center customer service experience * High volume environment with metrics/KPIs * Strong ...

LHH US

Call Center Representative

Naperville, IL

$17.50 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... with customers through inbound and outbound calls (as needed) * Educate consumers on service ... call center customer service experience * High volume environment with metrics/KPIs * Strong ...

Legacy Parking

Call Center Representative

Chicago, IL

$16.50 - $20.50/hr

Our Call Center team is the voice of our company, and we are looking to hire someone who has a ... inbound calls * Resolve customer concerns while providing top of the line service * Navigate ...

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Showing results 21-40

All JobsCustomer Service Inbound Call Center JobsCustomer Service Inbound Call Center Jobs in Chicago, IL

Customer Service Inbound Call Center information

See Chicago, IL salary details

$10

$17

$26

How much do customer service inbound call center jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer service inbound call center in Chicago, IL is $17.07, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $18.80 per hour, depending on experience, location, and employer.

What is a customer service inbound call center representative?

Customer Service Inbound Call Center jobs involve handling incoming calls from customers who need assistance, information, or support regarding a company's products or services. Employees in these roles answer questions, resolve issues, process orders, and provide guidance to ensure customer satisfaction. They use communication and problem-solving skills to address concerns efficiently and professionally. These positions typically require strong listening abilities, patience, and familiarity with company protocols or software.

What skills and qualifications are needed to thrive as a customer service inbound call center representative?

To thrive as a Customer Service Inbound Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency are commonly required. Patience, active listening, and the ability to remain calm under pressure help representatives excel in resolving customer concerns. These skills are crucial for delivering efficient, positive customer experiences and maintaining high satisfaction rates in a fast-paced call center environment.

What are common challenges faced by customer service inbound call center representatives, and how can they be managed?

Customer Service Inbound Call Center representatives often encounter high call volumes, handling frustrated or upset customers, and maintaining service quality under pressure. Effective time management, active listening, and empathy are crucial skills for managing these challenges. Many companies provide ongoing training and support from supervisors to help representatives improve their communication techniques and stress management. Building a strong support network within the team and utilizing company resources, such as knowledge bases, can also make daily tasks more manageable.

What is the difference between Customer Service Inbound Call Center vs Customer Support Specialist?

AspectCustomer Service Inbound Call CenterCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall center setting, fast-paced, team-orientedOffice or remote, more independent, varied tasks
Employer & IndustryCall centers, customer service departmentsTech companies, retail, service industries
Common Search IntentCustomer service, inbound calls, call center jobsTechnical support, product assistance, customer care

Customer Service Inbound Call Center roles focus on handling incoming calls in a call center environment, emphasizing call management and customer satisfaction. Customer Support Specialists often provide technical or product support, working in more varied settings. Both roles require strong communication skills but differ in scope and work environment.

What does inbound customer service do?

Inbound customer service involves handling incoming calls from customers seeking assistance, information, or support related to products or services. Representatives address inquiries, resolve issues, and provide solutions, often using customer relationship management (CRM) tools and maintaining a professional communication style. This role requires active listening, problem-solving skills, and knowledge of company policies.
Customer Service Inbound Call Center jobs near you
Infographic showing various Customer Service Inbound Call Center job openings in Chicago, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,501 per year, or $17.1 per hour.

Call Center Representative

Dental Management & Investments, LTD.

Villa Park, IL • On-site

$16.50 - $22/hr

Full-time

Re-posted 3 days ago

Job description

Job Summary

The Dental Call Center Representative is responsible for providing excellent customer service and administrative support for a dental practice. This role involves managing inbound and outbound calls, scheduling appointments, addressing patient inquiries, and ensuring a smooth communication process between patients and the dental office.


Key Responsibilities
Inbound Calls

  • Respond promptly to patient inquiries regarding appointments, services, and treatment options.

  • Provide information on dental procedures, insurance coverage, and office policies.

  • Resolve patient concerns or escalate issues to appropriate departments when necessary.

Outbound Calls

  • Contact patients to confirm upcoming appointments and remind them of follow-up visits.

  • Follow up with patients regarding treatment plans, billing, or any pending documentation.

Insurance and Billing

  • Assist patients with basic questions regarding dental insurance coverage and claims.

  • Direct patients to the billing department for any complex issues related to payments.

Patient Records Management

  • Update patient records and ensure accuracy of information within the system.

  • Verify and document insurance details and patient demographics.

Customer Service

  • Provide a positive and welcoming experience for patients over the phone.

  • Exhibit patience, empathy, and professionalism while handling calls.

Administrative Support

  • Manage general office duties such as sending appointment reminders and maintaining communication logs.

  • Collaborate with the dental team to streamline office operations.

Qualifications

  • High school diploma or equivalent; additional certifications in customer service or healthcare administration are a plus.

  • Previous experience in a call center, healthcare setting, or customer service role is preferred.

  • Experience with dental or medical software (such as Dentrix or similar) is an advantage.

  • Strong communication and interpersonal skills.

  • Ability to handle a high volume of calls while maintaining professionalism.

  • Proficient in scheduling software and basic computer applications (Microsoft Office, email systems).

  • Knowledge of dental terminology and insurance processes is desirable.

Working Conditions

  • This position works in the call center with extended periods of sitting and using a computer.

  • May require occasional weekend or evening hours as needed.