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Customer Service Inbound Call Center Jobs (NOW HIRING)

MBA CSi

Call Center Representative

Greensboro, NC · On-site

$13.75 - $17.25/hr

Customer-Focused Inbound Call Center Representative MBA Consulting Services, Inc. (MBA CSi) is seeking a customer-focused inbound call center representative to support facility maintenance operations ...

My3Tech Inc

Inbound Call Center Rep

Indianapolis, IN · On-site

$15.25 - $19/hr

Job:IN-IDOI-Inbound Call Center Rep (728602) Location : 311 W. WASHINGTON ST., INDIANAPOLIS, IN 46204 Client : State of IN Type: W2(with all Inclusive) Must complete a 5-day training on health ...

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How much do customer service inbound call center jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for customer service inbound call center in the United States is $16.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Inbound Call Center vs Customer Support Specialist?

AspectCustomer Service Inbound Call CenterCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall center setting, fast-paced, team-orientedOffice or remote, more independent, varied tasks
Employer & IndustryCall centers, customer service departmentsTech companies, retail, service industries
Common Search IntentCustomer service, inbound calls, call center jobsTechnical support, product assistance, customer care

Customer Service Inbound Call Center roles focus on handling incoming calls in a call center environment, emphasizing call management and customer satisfaction. Customer Support Specialists often provide technical or product support, working in more varied settings. Both roles require strong communication skills but differ in scope and work environment.

What are the key skills and qualifications needed to thrive as a Customer Service Inbound Call Center Representative, and why are they important?

To thrive as a Customer Service Inbound Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency are commonly required. Patience, active listening, and the ability to remain calm under pressure help representatives excel in resolving customer concerns. These skills are crucial for delivering efficient, positive customer experiences and maintaining high satisfaction rates in a fast-paced call center environment.

What are some common challenges faced by Customer Service Inbound Call Center representatives, and how can they be managed?

Customer Service Inbound Call Center representatives often encounter high call volumes, handling frustrated or upset customers, and maintaining service quality under pressure. Effective time management, active listening, and empathy are crucial skills for managing these challenges. Many companies provide ongoing training and support from supervisors to help representatives improve their communication techniques and stress management. Building a strong support network within the team and utilizing company resources, such as knowledge bases, can also make daily tasks more manageable.

What are Customer Service Inbound Call Center jobs?

Customer Service Inbound Call Center jobs involve handling incoming calls from customers who need assistance, information, or support regarding a company's products or services. Employees in these roles answer questions, resolve issues, process orders, and provide guidance to ensure customer satisfaction. They use communication and problem-solving skills to address concerns efficiently and professionally. These positions typically require strong listening abilities, patience, and familiarity with company protocols or software.
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What cities are hiring for Customer Service Inbound Call Center jobs? Cities with the most Customer Service Inbound Call Center job openings:
What states have the most Customer Service Inbound Call Center jobs? States with the most job openings for Customer Service Inbound Call Center jobs include:
What job categories do people searching Customer Service Inbound Call Center jobs look for? The top searched job categories for Customer Service Inbound Call Center jobs are:
Customer Service Inbound Call Center jobs near you
Infographic showing various Customer Service Inbound Call Center job openings in the United States as of June 2026, with employment types broken down into 98% Full Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,462 per year, or $16.6 per hour.
Care Coordinator, Inbound (Call Center Representative)

Care Coordinator, Inbound (Call Center Representative)

Ennoble Care

Marlton, NJ

$18/hr

Other

Posted 12 days ago

Key responsibilities

  • Maintain frequent contact with patients to provide support and manage compliance with care management programs.

  • Document all client communications accurately.

  • Communicate with primary care clinicians or their designees regarding patient emergent needs and ensure care plans are complete and accurate.

Ennoble Care rating

4.2

Company rating: 4.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Imagine being the superhero of healthcare, making sure Ennoble Care delivers exceptional service to doctors, clinicians, staff, and patients to conquer their healthcare goals. We are looking for a stellar, full-time, Medical Call-Center Representative to be a part of our team - a team that works with patients and medical professionals every day, who aligns with our motto, "To Care Is An Honor".

Job Description: 

Ennoble Care is looking for a Full-time, Care Coordinator, Inbound (Call Center Representative) that will work out of our Marlton, New Jersey office. This position is responsible for ensuring Ennoble Care is providing high quality care services. They work with clinicians, staff and patients to reach healthcare goals and keep the lines of communication open. As a Care Coordinator, Inbound (Call Center Representative), you should be compassionate, experienced, and highly organized. In this role, you will ensure that our patients immediate needs are taken care of. 

Key Responsibilities: 

  • Frequent contact with patients to provide support, and manage compliance with the care management programs to increase positive outcomes
  • Document all client communications (verbal or written) accurately
  • Communication from Primary Care Clinician or designee regarding patient emergent needs and/or life-threatening episodes and to ensure comprehensive care plans are complete and accurate
  • Demonstrate ability to work with various cross-organizational areas to meet the needs of Ennoble Care's patients, their family members, and partner facilities
  • Become skilled at using technology including secure email, telephone system, electronic medical records, etc.
  • Adherence to documentation protocols and best practices for daily work logs, escalation of client issues, and internal communications
  • Excellent customer service skills demonstrated by positive feedback from customers and patients
  • Contribute as a positive member of the department by supporting all members of the team in a productive and constructive manner 

Qualifications: 

  • Must be comfortable with speaking on the phone for large amounts of the day 
  • Must be compassionate and empathetic towards our patients, always demonstrating exceptional customer service
  • Ability to take accurate notes to document each task in a timely manner
  • Ability to multitask between different patients and workstreams while remaining organized and efficient with time
  • Ability to thrive in a fast-paced environment
  • Must be proficient in using a computer, including Outlook and other Microsoft Office programs
  • Candidate must be able to pass a drug screen, background check, have a positive attitude, adapt positively to change, be a team player, and be willing to learn new skills on a continuous basis. 
  • Nice to have: Knowledge of basic healthcare terms, conditions, roles, and basic care principles is helpful 

Starting at $18 per hour

PLEASE NOTE: THIS IS A FULL-TIME, ON-SITE POSITION.

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