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Customer Service Inbound Call Center Jobs (NOW HIRING)

nLeague

Inbound Call Center Rep

Indianapolis, IN · On-site

$14.75 - $19/hr

Inbound Call Center Rep Answer in-coming 800 helpline calls, transfer calls to volunteers when available, data entry of client contacts, and other clerical functions such as mailings and inventory.

My3Tech Inc

Inbound Call Center Rep

Indianapolis, IN · On-site

Inbound Call Center Representative Location: 311 W. WASHINGTON ST., INDIANAPOLIS, IN 46204 Client: State of IN Type: W2 (with all inclusive) Must complete a 5-day training on health insurance for ...

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How much do customer service inbound call center jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for customer service inbound call center in the United States is $16.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is a customer service inbound call center representative?

Customer Service Inbound Call Center jobs involve handling incoming calls from customers who need assistance, information, or support regarding a company's products or services. Employees in these roles answer questions, resolve issues, process orders, and provide guidance to ensure customer satisfaction. They use communication and problem-solving skills to address concerns efficiently and professionally. These positions typically require strong listening abilities, patience, and familiarity with company protocols or software.

What skills and qualifications are needed to thrive as a customer service inbound call center representative?

To thrive as a Customer Service Inbound Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency are commonly required. Patience, active listening, and the ability to remain calm under pressure help representatives excel in resolving customer concerns. These skills are crucial for delivering efficient, positive customer experiences and maintaining high satisfaction rates in a fast-paced call center environment.

What are common challenges faced by customer service inbound call center representatives, and how can they be managed?

Customer Service Inbound Call Center representatives often encounter high call volumes, handling frustrated or upset customers, and maintaining service quality under pressure. Effective time management, active listening, and empathy are crucial skills for managing these challenges. Many companies provide ongoing training and support from supervisors to help representatives improve their communication techniques and stress management. Building a strong support network within the team and utilizing company resources, such as knowledge bases, can also make daily tasks more manageable.

What is the difference between Customer Service Inbound Call Center vs Customer Support Specialist?

AspectCustomer Service Inbound Call CenterCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall center setting, fast-paced, team-orientedOffice or remote, more independent, varied tasks
Employer & IndustryCall centers, customer service departmentsTech companies, retail, service industries
Common Search IntentCustomer service, inbound calls, call center jobsTechnical support, product assistance, customer care

Customer Service Inbound Call Center roles focus on handling incoming calls in a call center environment, emphasizing call management and customer satisfaction. Customer Support Specialists often provide technical or product support, working in more varied settings. Both roles require strong communication skills but differ in scope and work environment.

What does inbound customer service do?

Inbound customer service involves handling incoming calls from customers seeking assistance, information, or support related to products or services. Representatives address inquiries, resolve issues, and provide solutions, often using customer relationship management (CRM) tools and maintaining a professional communication style. This role requires active listening, problem-solving skills, and knowledge of company policies.
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Cities with the most Customer Service Inbound Call Center job openings:

What states have the most Customer Service Inbound Call Center jobs?

States with the most job openings for Customer Service Inbound Call Center jobs include:

What are popular job titles related to Customer Service Inbound Call Center jobs?

For Customer Service Inbound Call Center jobs, the most frequently searched job titles are:

Customer Service Inbound Call Center jobs near you
Infographic showing various Customer Service Inbound Call Center job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,462 per year, or $16.6 per hour.

Seasonal Inbound Call Center Representative

Lehi, UT • On-site

SmithRx
Health Care and Social Assistance • 201 - 500 employees
Learn more about SmithRxexternal

$21/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Seasonal Inbound Call Center Representative

Lehi, UT

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting-edge technology, innovative cost-saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves on our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

  • Integrity: Do the right thing. Especially when it's hard.
  • Courage: Embrace the challenge.
  • Together: Build bridges and lift up your colleagues.

Job Summary:

At SmithRx, we recognize that exceptional customer support is essential for both member satisfaction and product success. In healthcare, this is especially crucial, as it directly impacts patient access to care. We're seeking dedicated individuals to join our call center team, providing top-tier service to our members.

Ideal candidates possess strong communication, follow-through, and data entry skills, thriving in a fast-paced environment. A genuine, compassionate approach to member interactions is key.

This position requires a 9-week onsite training and nesting period at our Lehi office, which is crucial for success in the role. The initial 3-week training class runs from 7:00 am to 3:30 pm Mountain Time and requires 100% attendance. Following training, you'll transition to your assigned shift hours. The work schedule is held Monday - Friday with rotating weekend and holiday shifts.

If you're passionate about delivering exceptional service and making a difference in healthcare, we encourage you to apply!

What will you do:

  • Answer inbound calls and make outbound phone calls to and from members, physicians, and pharmacies while delivering a world-class member experience.
  • Follow-up, resolve, and document issues related to the member interaction. Route inquiries needing further investigation to the appropriate department and conduct routine research as needed.
  • Educate members about their pharmacy benefits.
  • Deliver a one-call resolution to our members by becoming an expert in the Pharmacy Benefits Management industry.
  • Demonstrate a patient-centric mindset and a high sense of urgency to solve member requests.
  • Work with highly sensitive information while maintaining Personal Protected Information (PPI) and Health Insurance Portability & Accountability Act (HIPAA).

What will you bring to SmithRx:

  • 2+ years of experience working in a call center environment required
  • Must be located local to our Lehi, UT office as this role requires working onsite. Hybrid/work-from-home rotation is available based on performance.
  • Proficiency in Windows, MS Office, G-Suite required
  • HS Diploma, GED, or equivalent
  • Active listening, and conversational speaking skills, with a high degree of empathy
  • Ability to multitask
  • Excellent verbal and written communication skills
  • Passion for helping people
  • Prior experience with Salesforce Service Cloud, Talkdesk, or other CRM tools is preferred
  • Prior experience with benefits, employer benefits, insurance, prescriptions, medical billing, or experience at a pharmacy is preferred
  • Prior experience resolving complex issues within a call center environment is preferred

What SmithRx Offers You:

  • Competitive pay: $21.00 per hour
  • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance
  • 3 Weeks Paid Time Off
  • Paid Company Holidays
  • Paid Parental Leave Benefits
  • Flexible Spending Benefits
  • 401(k) Retirement Savings Program
  • Short-term and long-term disability
  • Wellness Benefits
  • Commuter Benefits
  • Employee Assistance Program (EAP)
  • Well-stocked kitchen in office locations
  • Professional development and training opportunities

Lehi, UT Pay Range

$21 - $21 USD

Compensation & Benefits

  • Base Salary: The range listed above reflects our standard pay scale and actual pay will vary based on work location, job level, job-related knowledge, skills, and experience.
  • Total Rewards: In addition to base pay, this role may be eligible for bonuses, commissions, or equity. SmithRx offers a variety of benefits to help you live well, including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance and 401(k).

Individual offers are tailored to your geography, experience, skills, and education. Your recruiter can share more specific details during the hiring process. In the meantime, feel free to explore our comprehensive benefits here.

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