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Inbound Call Center Representative

Marietta, GA · On-site

$16 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Administrative Services Commercial Services - Accounting/Finance - Warehouse/forklift - General Admin - Carpenters - Data Entry - Mechanics - Customer Service - CDL/ Delivery Drivers - Call Center ...

BCForward

Inbound Call Center Representative

Austin, TX · On-site

$20/hr

  • Medical

  • Vision

  • Life

Position: Customer Service Representative Worksite: Austin, TX Duration: 11 months (Possible ... Transfer callers to appropriate Call Center units when necessary. * Meet individual performance ...

Equiliem

Inbound Call Center Rep

Indianapolis, IN · On-site

Required Strong customer service related experience, preferably in a professional environment ... Required Prior experience in a fast-paced call center environment. Desired Knowledge of tax ...

Medium

Call Center Supervisor

Bethesda, MD · On-site

$70 - $90/hr

... customer service experience * 5+ years of experience in a supervisory or team lead role within a call center * Experience supporting inbound call operations * Strong leadership and team management ...

New

Omni Fiber LLC

Call Center Representative

Brownsville, TX · On-site

$13.75 - $17.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center Representative The Call Center Representative will be responsible for handling inbound and outbound calls, providing excellent customer service, and supporting sales efforts. This role is ...

Serenity Healthcare, LLC

Call Center Representative

Lehi, UT · On-site

$19.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Call center or inbound sales/support experience * Hospitality, retail, or other high-touch customer service roles * Experience working in metrics-driven or performance-based environments About You ...

Serenity Healthcare, LLC

Call Center Representative

Atlanta, GA · On-site

$19.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Call center or inbound sales/support experience * Hospitality, retail, or other high-touch customer service roles * Experience working in metrics-driven or performance-based environments About You ...

Omni Fiber LLC

Call Center Representative

Brownsville, TX · On-site

$13.75 - $17.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center Representative The Call Center Representative will be responsible for handling inbound and outbound calls, providing excellent customer service, and supporting sales efforts. This role is ...

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Customer Service Inbound Call Center information

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$10

$16

$26

How much do customer service inbound call center jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer service inbound call center in the United States is $16.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is a customer service inbound call center representative?

Customer Service Inbound Call Center jobs involve handling incoming calls from customers who need assistance, information, or support regarding a company's products or services. Employees in these roles answer questions, resolve issues, process orders, and provide guidance to ensure customer satisfaction. They use communication and problem-solving skills to address concerns efficiently and professionally. These positions typically require strong listening abilities, patience, and familiarity with company protocols or software.

What skills and qualifications are needed to thrive as a customer service inbound call center representative?

To thrive as a Customer Service Inbound Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency are commonly required. Patience, active listening, and the ability to remain calm under pressure help representatives excel in resolving customer concerns. These skills are crucial for delivering efficient, positive customer experiences and maintaining high satisfaction rates in a fast-paced call center environment.

What are common challenges faced by customer service inbound call center representatives, and how can they be managed?

Customer Service Inbound Call Center representatives often encounter high call volumes, handling frustrated or upset customers, and maintaining service quality under pressure. Effective time management, active listening, and empathy are crucial skills for managing these challenges. Many companies provide ongoing training and support from supervisors to help representatives improve their communication techniques and stress management. Building a strong support network within the team and utilizing company resources, such as knowledge bases, can also make daily tasks more manageable.

What is the difference between Customer Service Inbound Call Center vs Customer Support Specialist?

AspectCustomer Service Inbound Call CenterCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall center setting, fast-paced, team-orientedOffice or remote, more independent, varied tasks
Employer & IndustryCall centers, customer service departmentsTech companies, retail, service industries
Common Search IntentCustomer service, inbound calls, call center jobsTechnical support, product assistance, customer care

Customer Service Inbound Call Center roles focus on handling incoming calls in a call center environment, emphasizing call management and customer satisfaction. Customer Support Specialists often provide technical or product support, working in more varied settings. Both roles require strong communication skills but differ in scope and work environment.

What does inbound customer service do?

Inbound customer service involves handling incoming calls from customers seeking assistance, information, or support related to products or services. Representatives address inquiries, resolve issues, and provide solutions, often using customer relationship management (CRM) tools and maintaining a professional communication style. This role requires active listening, problem-solving skills, and knowledge of company policies.
More about Customer Service Inbound Call Center jobs

What cities are hiring for Customer Service Inbound Call Center jobs?

Cities with the most Customer Service Inbound Call Center job openings:

What states have the most Customer Service Inbound Call Center jobs?

States with the most job openings for Customer Service Inbound Call Center jobs include:

Customer Service Inbound Call Center jobs near you
Infographic showing various Customer Service Inbound Call Center job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,462 per year, or $16.6 per hour.

Inbound Call Center Representative

Vergence

Indianapolis, IN • On-site

$22/hr

Full-time

Re-posted 11 days ago

Job description

Pay: $22.00/hour
In this role you will:
  • Learn about a variety of tax procedures including tax filing and payment requirements.
  • Provide Best in Class Customer Service to taxpaying customers by phone in a fast-paced call center environment.
  • Apply knowledge acquired in training and utilize resources to analyze and solve problems.
  • Respond to a variety of tax types inquiries.
  • Access data utilizing basic computer skills.
  • Communicate professionally using correct grammar, spelling & punctuation.
  • Comply with all ethical and confidentiality requirements.

What You'll Need for Success:
  • High School Diploma/GED
  • High-energy - Optimism - Teamwork -Collaboration
  • Someone who provides open, honest, and positive communication.
  • A continuous learning and improvement - let's get better every day ... together approach.
  • A team member who speaks up if you don't understand or need more information.
  • Proven ability to provide customer service by telephone in a high-volume call center.
  • Proven ability to communicate both orally and in writing using correct grammar, spelling, and punctuation.
  • Ability to analyze, research and problem-solve using various resources.
  • Ability to learn to learn, understand, and apply ethics and confidentiality laws.
Vergence logo

About Vergence

Sourced by ZipRecruiter

Vergence is an SBA-certified 8(a) consulting firm based out of Indianapolis. Our focus areas are business consulting, technology services, and healthcare management. We work with a wide range of government and commercial entities.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Indianapolis, IN, US

Year founded

2011

Social media

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