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Customer Service Inbound Call Center Jobs (NOW HIRING)

SPS North America

Call Center Representative

New York, NY · On-site

$17.50 - $22/hr

Experience in a high-volume inbound call center focused on customer service. * Knowledge of ... attraction ticketing systems and Vonage Call Center Software preferred. * Strong communication ...

Accurate Staffing

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Inbound Call Center Representative

Canton, OH · On-site

$15 - $16/hr

Call Center Representative Canton, OH | Temp-to-Hire | $15.00/Hour (Weened Shifts pay $16/hr.) 1:00 ... Serve as an extension of clients' businesses and provide excellent customer service * Take accurate ...

APCO Holdings

Bilingual Inbound Call Center Agent

Dallas, TX · On-site

$15.50 - $19.75/hr

... Call Center Agent to join our team. In this role, you'll engage with customers through inbound and ... Whether you're beginning your career or building on previous customer service experience, this role ...

SS Industries

Call Center Representative

Collegeville, PA · On-site

$15.75 - $19.75/hr

... call center. We are a local manufacturer who prides itself on the quality of our products ... and service to our customers. This is an inbound & outbound calling position following up on ...

Robert Half

Call Center Specialist

Albuquerque, NM · Remote

$14.25 - $16.50/hr

Handle customer calls with professionalism, addressing questions, concerns, and service needs in a ... Maintain productivity and quality standards in a structured inbound call center environment.

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Customer Service Inbound Call Center information

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How much do customer service inbound call center jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for customer service inbound call center in the United States is $16.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is a customer service inbound call center representative?

Customer Service Inbound Call Center jobs involve handling incoming calls from customers who need assistance, information, or support regarding a company's products or services. Employees in these roles answer questions, resolve issues, process orders, and provide guidance to ensure customer satisfaction. They use communication and problem-solving skills to address concerns efficiently and professionally. These positions typically require strong listening abilities, patience, and familiarity with company protocols or software.

What skills and qualifications are needed to thrive as a customer service inbound call center representative?

To thrive as a Customer Service Inbound Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency are commonly required. Patience, active listening, and the ability to remain calm under pressure help representatives excel in resolving customer concerns. These skills are crucial for delivering efficient, positive customer experiences and maintaining high satisfaction rates in a fast-paced call center environment.

What are common challenges faced by customer service inbound call center representatives, and how can they be managed?

Customer Service Inbound Call Center representatives often encounter high call volumes, handling frustrated or upset customers, and maintaining service quality under pressure. Effective time management, active listening, and empathy are crucial skills for managing these challenges. Many companies provide ongoing training and support from supervisors to help representatives improve their communication techniques and stress management. Building a strong support network within the team and utilizing company resources, such as knowledge bases, can also make daily tasks more manageable.

What is the difference between Customer Service Inbound Call Center vs Customer Support Specialist?

AspectCustomer Service Inbound Call CenterCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall center setting, fast-paced, team-orientedOffice or remote, more independent, varied tasks
Employer & IndustryCall centers, customer service departmentsTech companies, retail, service industries
Common Search IntentCustomer service, inbound calls, call center jobsTechnical support, product assistance, customer care

Customer Service Inbound Call Center roles focus on handling incoming calls in a call center environment, emphasizing call management and customer satisfaction. Customer Support Specialists often provide technical or product support, working in more varied settings. Both roles require strong communication skills but differ in scope and work environment.

What does inbound customer service do?

Inbound customer service involves handling incoming calls from customers seeking assistance, information, or support related to products or services. Representatives address inquiries, resolve issues, and provide solutions, often using customer relationship management (CRM) tools and maintaining a professional communication style. This role requires active listening, problem-solving skills, and knowledge of company policies.
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For Customer Service Inbound Call Center jobs, the most frequently searched job titles are:

Customer Service Inbound Call Center jobs near you
Infographic showing various Customer Service Inbound Call Center job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,462 per year, or $16.6 per hour.

Call Center Representative

New York, NY • On-site

SPS North America
See more jobs at SPS North Americaexternal

$17.50 - $22/hr

Full-time

Posted 5 days ago

Job description

#Temporary #Onsite

Reports To: The Call Center Representative will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. 

Typical Working Days: Mondays to Sundays, 8AM-9PM (Shifting Schedule)

Job Overview: 

The Call Center Representative (Rep) will be responsible for general information and inbound sales calls for the client site. The Call Center rep will also be responsible for supporting the sales team on booking seasonal groups, correspondence with customers on changes to their ticket orders and booking ancillary revenue products across Center's attractions. 

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Duties and Responsibilities: 

  • Support the sales team with B2C registrations, group bookings, and B2B client reservations.
  • Handle inbound calls and assist customers with new orders, edits, or inquiries.
  • Assess customer needs to provide personalized solutions and exceptional service.
  • Suggest improvements to enhance operational efficiency.
  • Perform other duties as assigned by the Supervisor.

Competencies: 

  • High school diploma or equivalent.
  • Proficient in Microsoft Office (Excel, Outlook, PowerPoint, Word).
  • Experience in a high-volume inbound call center focused on customer service.
  • Knowledge of attraction ticketing systems and Vonage Call Center Software preferred.
  • Strong communication skills; multilingual ability a plus.
  • Must be able to work weekends, holidays, and varying shifts.

Physical Demands: 

  • Ability to sit, stand, or walk for extended periods and lift up to 40 lbs.
  • Manual dexterity for office equipment uses; must be comfortable working on a computer.

Travel: None or Negligible 

Other Duties: 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

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