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Customer Service Inbound Call Center Jobs in Miami, FL

Adecco

Customer Service Call Center

Miami, FL · Remote

$21/hr

Key Responsibilities * Handle inbound and outbound customer interactions professionally and ... Previous call center, customer service, or contact center experience preferred * Strong verbal and ...

Adecco US, Inc.

Customer Service Call Center

Miami, FL · On-site

$21/hr

Key Responsibilities * Handle inbound and outbound customer interactions professionally and ... Previous call center, customer service, or contact center experience preferred * Strong verbal and ...

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Customer Service Inbound Call Center information

See Miami, FL salary details

$9

$15

$25

How much do customer service inbound call center jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for customer service inbound call center in Miami, FL is $15.85, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $17.45 per hour, depending on experience, location, and employer.

What is a customer service inbound call center representative?

Customer Service Inbound Call Center jobs involve handling incoming calls from customers who need assistance, information, or support regarding a company's products or services. Employees in these roles answer questions, resolve issues, process orders, and provide guidance to ensure customer satisfaction. They use communication and problem-solving skills to address concerns efficiently and professionally. These positions typically require strong listening abilities, patience, and familiarity with company protocols or software.

What skills and qualifications are needed to thrive as a customer service inbound call center representative?

To thrive as a Customer Service Inbound Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency are commonly required. Patience, active listening, and the ability to remain calm under pressure help representatives excel in resolving customer concerns. These skills are crucial for delivering efficient, positive customer experiences and maintaining high satisfaction rates in a fast-paced call center environment.

What are common challenges faced by customer service inbound call center representatives, and how can they be managed?

Customer Service Inbound Call Center representatives often encounter high call volumes, handling frustrated or upset customers, and maintaining service quality under pressure. Effective time management, active listening, and empathy are crucial skills for managing these challenges. Many companies provide ongoing training and support from supervisors to help representatives improve their communication techniques and stress management. Building a strong support network within the team and utilizing company resources, such as knowledge bases, can also make daily tasks more manageable.

What is the difference between Customer Service Inbound Call Center vs Customer Support Specialist?

AspectCustomer Service Inbound Call CenterCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall center setting, fast-paced, team-orientedOffice or remote, more independent, varied tasks
Employer & IndustryCall centers, customer service departmentsTech companies, retail, service industries
Common Search IntentCustomer service, inbound calls, call center jobsTechnical support, product assistance, customer care

Customer Service Inbound Call Center roles focus on handling incoming calls in a call center environment, emphasizing call management and customer satisfaction. Customer Support Specialists often provide technical or product support, working in more varied settings. Both roles require strong communication skills but differ in scope and work environment.

What does inbound customer service do?

Inbound customer service involves handling incoming calls from customers seeking assistance, information, or support related to products or services. Representatives address inquiries, resolve issues, and provide solutions, often using customer relationship management (CRM) tools and maintaining a professional communication style. This role requires active listening, problem-solving skills, and knowledge of company policies.

What cities near Miami, FL are hiring for Customer Service Inbound Call Center jobs?

Cities near Miami, FL with the most Customer Service Inbound Call Center job openings:

Customer Service Inbound Call Center jobs near you
Infographic showing various Customer Service Inbound Call Center job openings in Miami, FL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $32,961 per year, or $15.8 per hour.

Customer Service Call Center

Miami, FL • Remote

Adecco
Recruiting and Staffing Services • 10K+ employees
Learn more about Adeccoexternal

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Adecco is seeking professional and detail-oriented Remote Customer Support Representatives to support a high-volume contact center environment focused on customer support and case-related services related to legal settlements.
This role is ideal for candidates with strong communication skills, computer navigation abilities, and a customer-first mindset. Representatives will support customers through inbound and outbound communication while maintaining professionalism, empathy, accuracy, and confidentiality.
This is a fast-paced environment that requires multitasking, problem-solving, and the ability to navigate multiple systems while delivering a high-quality customer experience.

Key Responsibilities

  • Handle inbound and outbound customer interactions professionally and efficiently

  • Assist customers with account inquiries, settlement-related questions, and general support needs

  • Accurately document customer interactions and case details

  • Navigate multiple systems and applications simultaneously

  • Maintain confidentiality and professionalism when handling sensitive information

  • Meet productivity, quality, and service-level expectations

  • Follow established workflows, scripts, and compliance procedures

  • Demonstrate strong listening, problem-solving, and de-escalation skills

Qualifications

  • Previous call center, customer service, or contact center experience preferred

  • Strong verbal and written communication skills

  • Comfortable working in a fast-paced, metrics-driven environment

  • Strong computer navigation and multitasking abilities

  • Ability to type and document information accurately

  • Ability to work independently in a remote environment

  • Professional demeanor with strong attention to detail

Technical Requirements

  • Reliable high-speed internet connection

  • Comfortable using multiple computer systems and applications

Candidates may be required to complete:

  • Computer literacy assessments

  • Typing/data entry assessments

  • Customer service simulations

What We’re Looking For

  • Communicate clearly and professionally

  • Demonstrate empathy and patience

  • Thrive in structured environments

  • Have strong critical thinking and problem-resolution skills

  • Can adapt quickly to new processes and technology

Bilingual Spanish is a plus


Pay Details: $21.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.