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Customer Service Inbound Call Center Jobs in Miami, FL

Adecco US, Inc.

Customer Service Call Center

Miami, FL · On-site

$21/hr

Key Responsibilities * Handle inbound and outbound customer interactions professionally and ... Previous call center, customer service, or contact center experience preferred * Strong verbal and ...

Adecco

Customer Service Call Center

Miami, FL · Remote

$21/hr

Key Responsibilities * Handle inbound and outbound customer interactions professionally and ... Previous call center, customer service, or contact center experience preferred * Strong verbal and ...

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Customer Service Inbound Call Center information

See Miami, FL salary details

$9

$15

$25

How much do customer service inbound call center jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer service inbound call center in Miami, FL is $15.85, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $17.45 per hour, depending on experience, location, and employer.

What is a customer service inbound call center representative?

Customer Service Inbound Call Center jobs involve handling incoming calls from customers who need assistance, information, or support regarding a company's products or services. Employees in these roles answer questions, resolve issues, process orders, and provide guidance to ensure customer satisfaction. They use communication and problem-solving skills to address concerns efficiently and professionally. These positions typically require strong listening abilities, patience, and familiarity with company protocols or software.

What skills and qualifications are needed to thrive as a customer service inbound call center representative?

To thrive as a Customer Service Inbound Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency are commonly required. Patience, active listening, and the ability to remain calm under pressure help representatives excel in resolving customer concerns. These skills are crucial for delivering efficient, positive customer experiences and maintaining high satisfaction rates in a fast-paced call center environment.

What are common challenges faced by customer service inbound call center representatives, and how can they be managed?

Customer Service Inbound Call Center representatives often encounter high call volumes, handling frustrated or upset customers, and maintaining service quality under pressure. Effective time management, active listening, and empathy are crucial skills for managing these challenges. Many companies provide ongoing training and support from supervisors to help representatives improve their communication techniques and stress management. Building a strong support network within the team and utilizing company resources, such as knowledge bases, can also make daily tasks more manageable.

What is the difference between Customer Service Inbound Call Center vs Customer Support Specialist?

AspectCustomer Service Inbound Call CenterCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall center setting, fast-paced, team-orientedOffice or remote, more independent, varied tasks
Employer & IndustryCall centers, customer service departmentsTech companies, retail, service industries
Common Search IntentCustomer service, inbound calls, call center jobsTechnical support, product assistance, customer care

Customer Service Inbound Call Center roles focus on handling incoming calls in a call center environment, emphasizing call management and customer satisfaction. Customer Support Specialists often provide technical or product support, working in more varied settings. Both roles require strong communication skills but differ in scope and work environment.

What does inbound customer service do?

Inbound customer service involves handling incoming calls from customers seeking assistance, information, or support related to products or services. Representatives address inquiries, resolve issues, and provide solutions, often using customer relationship management (CRM) tools and maintaining a professional communication style. This role requires active listening, problem-solving skills, and knowledge of company policies.

What cities near Miami, FL are hiring for Customer Service Inbound Call Center jobs?

Cities near Miami, FL with the most Customer Service Inbound Call Center job openings:

Customer Service Inbound Call Center jobs near you
Infographic showing various Customer Service Inbound Call Center job openings in Miami, FL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $32,961 per year, or $15.8 per hour.

Customer Service Representative - Call Center

Answering Service Care

Margate, FL • On-site

$16/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 5 days ago

Job description

Customer Service Representative - Inbound Call Center
Answering Service Care is hiring Customer Service Representatives for our FL, NJ and NC offices! In this role, you will answer calls, take accurate messages, schedule appointments, transfer calls, and help customers from industries such as medical, legal, home services, real estate, and business services.
This is a good fit if you have experience as a customer service representative, receptionist, front desk associate, medical receptionist, call center agent, dispatcher, or office assistant.
Earn weekly performance bonuses by exceeding performance expectations (starting at $2.75/hr above New Hire Starting Pay)
Pay
  • Starting at
    • Margate, FL = $16.00/hr + Weekly performance bonus (starting at $2.75/hr)
    • Rocky Mount, NC = $15.00/hr + Weekly performance bonus (starting at $2.75/hr)
    • Hamilton Township, NJ = $18.00/hr + Weekly performance bonus (starting at $2.75/hr)
  • + $0.50/hr after 4 months
  • Weekly direct deposit

Location
  • On-site in our offices in Margate, FL, Hamilton Township, NJ and Rocky Mount, NC

Why Join Answering Service Care
ASC has served businesses for more than 50 years and supports thousands of clients nationwide. We train our agents to handle calls across multiple industries and provide a path to grow into senior agent, quality, training, team lead, and operations roles.
Walk-ins are welcome Monday-Friday, 9:00 AM-5:00 PM, or you can apply online today.
A Legacy of Excellence in Customer Service
For over 50 years, Answering Service Care (ASC) has been a trusted live answering service for more than 4,000 businesses nationwide. From law firms and contractors to medical offices, franchises, insurance agencies, and more, we provide professional, reliable customer service across all industries.
As a third-generation family business, ASC is built on a people-first culture, where long-term relationships-with both clients and employees-are at the core of what we do. Many of our team members and clients have been with us for more than 20 years. With nearly 200 employees across three offices in New Jersey, North Carolina, and Florida, we take pride in training skilled customer service professionals to provide:
  • Warm, professional call handling
  • Lead intakes
  • Appointment scheduling
  • Call transfers and accurate message relay
  • Live chat, SMS, and email support

At ASC, we get it, so our clients don't have to, and we want you to be part of our growing team.
What You'll Do
  • Answer inbound calls with professionalism, warmth, and accuracy
  • Take messages, gather details, and document information clearly
  • Schedule appointments and route calls to the right person or business
  • Follow client-specific instructions and call scripts
  • Use multiple computer systems while staying focused on the caller
  • Support calls, live chat, SMS, and email when needed
  • Stay calm and helpful during urgent or high-volume situations

What We're Looking For
  • Strong phone voice and written communication
  • Customer service, receptionist, front desk, call center, or office experience preferred
  • Comfortable typing, using computers, and moving between systems
  • Detail-oriented and able to follow instructions accurately
  • Patient, empathetic, and steady under pressure
  • Reliable attendance and a professional attitude

Benefits
  • Health, dental, and vision coverage for full-time employees
  • PTO starts accruing on day one
  • Employee Assistance Program
  • Training and development resources
  • Childcare reimbursement
  • Gym membership reimbursement
  • Advancement opportunities

Core Values
  • Professionalism: Our foundation is built upon the pillars of integrity, respect, and a dedication to uphold the highest standards in every interaction.
  • Always Improving - We navigate an evolving business landscape with agility, adapting swiftly to meet our clients' needs.
  • T.E.A.M. (Together Everyone Achieves More) - As a third-generation, family-owned business operated by the Shooster Family, we foster a work environment where our team is family, and our family is ever-growing.
  • Innovation - We embrace cutting-edge solutions to continuously enhance customer experiences and streamline operations.
  • Growth Opportunities: Here, career paths are illuminated with possibilities. We believe in nurturing the potential of every individual and offer tailored growth trajectories, ensuring your professional journey aligns with your aspirations.

Join Our Team
Ready to work for a company that values your talent and hard work? Apply now and take the next step in your career with Answering Service Care.

Apply