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Customer Service Inbound Call Center Jobs in Orlando, FL

Flotilla Partners

Outbound CSR Service Scheduler

Sanford, FL · On-site

$13.50 - $18/hr

Outbound and/or inbound call center experience * Customer service or sales background * Experience using a CRM system * Bilingual is a plus Compensation * Competitive hourly pay * Commission on ...

Flotilla Partners

Outbound CSR Service Scheduler

Sanford, FL · On-site

$13 - $17.25/hr

Outbound and/or inbound call center experience * Customer service or sales background * Experience using a CRM system * Bilingual is a plus Compensation * Competitive hourly pay * Commission on ...

Flotilla Partners

Outbound CSR Service Scheduler

Sanford, FL · On-site

$13.50 - $18/hr

Outbound and/or inbound call center experience * Customer service or sales background * Experience using a CRM system * Bilingual is a plus Compensation * Competitive hourly pay * Commission on ...

Flotilla Partners

Outbound CSR Service Scheduler

Sanford, FL · On-site

$13.50 - $18/hr

Outbound and/or inbound call center experience * Customer service or sales background * Experience using a CRM system * Bilingual is a plus Compensation * Competitive hourly pay * Commission on ...

Hilton Grand Vacations

Customer Service Agent

Orlando, FL

$13.75 - $18.50/hr

Deliver engaging, high-quality customer service in an inbound call center environment. * Assist guests who have pre-paid vacation packages by helping them plan and schedule their upcoming travel.

SFP Health Group

Call Center Specialist

Clermont, FL · On-site

$15 - $18.75/hr

The Call Center Specialist is responsible for managing high-volume inbound and outbound patient ... Customer-service driven mindset with empathy and problem-solving skills. * Proficient in Microsoft ...

Soni Family Practice

Call Center Specialist

Clermont, FL · On-site

$15 - $18.75/hr

The Call Center Specialist is responsible for managing high-volume inbound and outbound patient ... Customer-service driven mindset with empathy and problem-solving skills. * Proficient in Microsoft ...

Hilton Grand Vacations, Inc.

Customer Care Agent

Orlando, FL · On-site

$14.50 - $19.25/hr

Deliver engaging, high-quality customer service in an inbound call center environment. * Assist guests who have pre-paid vacation packages by helping them plan and schedule their upcoming travel.

Hilton Grand Vacations

Customer Care Agent

Orlando, FL

$13.75 - $18.50/hr

Deliver engaging, high-quality customer service in an inbound call center environment. * Assist guests who have pre-paid vacation packages by helping them plan and schedule their upcoming travel.

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Customer Service Inbound Call Center information

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How much do customer service inbound call center jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for customer service inbound call center in Orlando, FL is $15.47, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $17.07 per hour, depending on experience, location, and employer.

What is a customer service inbound call center representative?

Customer Service Inbound Call Center jobs involve handling incoming calls from customers who need assistance, information, or support regarding a company's products or services. Employees in these roles answer questions, resolve issues, process orders, and provide guidance to ensure customer satisfaction. They use communication and problem-solving skills to address concerns efficiently and professionally. These positions typically require strong listening abilities, patience, and familiarity with company protocols or software.

What skills and qualifications are needed to thrive as a customer service inbound call center representative?

To thrive as a Customer Service Inbound Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency are commonly required. Patience, active listening, and the ability to remain calm under pressure help representatives excel in resolving customer concerns. These skills are crucial for delivering efficient, positive customer experiences and maintaining high satisfaction rates in a fast-paced call center environment.

What are common challenges faced by customer service inbound call center representatives, and how can they be managed?

Customer Service Inbound Call Center representatives often encounter high call volumes, handling frustrated or upset customers, and maintaining service quality under pressure. Effective time management, active listening, and empathy are crucial skills for managing these challenges. Many companies provide ongoing training and support from supervisors to help representatives improve their communication techniques and stress management. Building a strong support network within the team and utilizing company resources, such as knowledge bases, can also make daily tasks more manageable.

What is the difference between Customer Service Inbound Call Center vs Customer Support Specialist?

AspectCustomer Service Inbound Call CenterCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall center setting, fast-paced, team-orientedOffice or remote, more independent, varied tasks
Employer & IndustryCall centers, customer service departmentsTech companies, retail, service industries
Common Search IntentCustomer service, inbound calls, call center jobsTechnical support, product assistance, customer care

Customer Service Inbound Call Center roles focus on handling incoming calls in a call center environment, emphasizing call management and customer satisfaction. Customer Support Specialists often provide technical or product support, working in more varied settings. Both roles require strong communication skills but differ in scope and work environment.

What does inbound customer service do?

Inbound customer service involves handling incoming calls from customers seeking assistance, information, or support related to products or services. Representatives address inquiries, resolve issues, and provide solutions, often using customer relationship management (CRM) tools and maintaining a professional communication style. This role requires active listening, problem-solving skills, and knowledge of company policies.

What cities near Orlando, FL are hiring for Customer Service Inbound Call Center jobs?

Cities near Orlando, FL with the most Customer Service Inbound Call Center job openings:

Customer Service Inbound Call Center jobs near you
Infographic showing various Customer Service Inbound Call Center job openings in Orlando, FL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $32,171 per year, or $15.5 per hour.

Customer Service - Call Center

Global Technical Talent

Lake Mary, FL • On-site

$22 - $23/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 13 days ago

Job description

Customer Service - Call Center
Location: Lake Mary, FL
Onsite Flexibility: Onsite
Contract Details
  • Position Type: Contract
  • Contract Duration: 12 months
  • Pay Rate: $22.00-$23.00 / Hour (USD)
  • Shift / Schedule: Daytime Hours - Eastern Time Zone
  • Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Job Summary
This role will work in a Call Center environment receiving inbound calls from customers for supply orders or customer support for Neuro/Cardio MEMS products (implantable or wearable devices used to monitor or treat heart failure or neurological conditions, e.g., brain pressure sensors, neural stimulators). The Associate will be responsible for maintaining accurate patient records and verifying account details, product information, and related documentation. This role involves clear communication with support teams and customers regarding prescription revision requests and the receiving and processing of new referrals for out-of-warranty medical equipment.
Key Responsibilities
  • Maintain and update patient records and verify account and product information.
  • Communicate prescription revision requests to clinic support teams.
  • Receive and process new referrals for out-of-warranty equipment.
  • Facilitate equipment replacements and coordinate customer returns in compliance with applicable regulations, policies, and procedures.
  • Schedule annual preventative maintenance appointments for patients.
  • Ensure all activities adhere to established guidelines for handling medical device equipment.
  • Coordinate customer returns and replacements, ensuring compliance with current standards and protocols.
Required Skills
  • Excellent verbal and written communication skills along with close attention to detail.
  • Strong computer proficiency, including Microsoft Office and the ability to navigate multiple systems and websites.
  • Demonstrated ability to use sound judgment and problem-solving skills.
  • Ability to meet and maintain departmental KPIs.
  • Bilingual (English/Spanish) required.
Education Requirements
  • High School Diploma or GED required.
Required Experience
  • Minimum of 1 year of customer service experience.
Benefits
  • Medical, Vision, and Dental Insurance Plans
  • 401k Retirement Fund

About the Client
This client is a leading healthcare innovator with more than 140 years of history developing life-changing medical devices, diagnostics, nutritional science, and pharmaceutical products that reach patients in more than 160 countries. The organization's portfolio spans cardiovascular care, diabetes management, diagnostic testing, nutrition, and neuromodulation - with recognized brands that millions of people rely on every day. Operating across four major business segments and employing biomedical engineers, clinical scientists, regulatory affairs specialists, and commercial operations professionals worldwide, this organization offers professionals the opportunity to make a measurable difference in global health outcomes at genuine scale.
About GTT
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.
Job Number: 26-11263
Global Technical Talent logo

About Global Technical Talent

Sourced by ZipRecruiter

Global Technical Talent, based in Portsmouth, NH, US, is a leading provider of IT staffing solutions. Their services, as detailed on their official website gttit.com, operate in the niche domain of Information Technology, with a broad range of services from contract and permanent staffing to managed services. The company was established with a vision to bridge the talent gap in the technology sector, a mission they continue to pursue with sustained fervor.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Portsmouth, NH, US

Year founded

1999

Social media

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