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Customer Service Inbound Call Center Jobs in Miami, FL

The Dental Care Group Inc

Call Center

Aventura, FL · On-site

$14.75 - $19.25/hr

Position requires a high school diploma and one year customer service experience. Will accept any ... Receive inbound and outbound calls * Scheduling appointments * Calling to confirm appointments and ...

Synergistix

Customer Service Specialist - Inbound

Sunrise, FL · On-site

$16.25 - $21.50/hr

We are seeking a Customer Service Specialist to join a high-volume, performance-driven call center ... In this role, you will handle inbound calls, emails, and tickets as well as outbound follow-ups ...

The Dental Care Group Inc

Call Center

Pembroke Pines, FL · On-site

$14.25 - $18.25/hr

Position requires a high school diploma and one year customer service experience. Will accept any ... Receive inbound and outbound calls * Scheduling appointments * Calling to confirm appointments and ...

Dental Care Group of Aventura LLC

Call Center

Aventura, FL

$14.75 - $19.25/hr

Position requires a high school diploma and one year customer service experience. Will accept any ... Receive inbound and outbound calls * Scheduling appointments * Calling to confirm appointments and ...

Park 6 Logistics

Call Center Agent

Miami, FL · On-site

$34K - $38K/yr

Respond to inbound customer calls professionally and courteously. * Provide accurate information ... Excellent customer service and interpersonal abilities. * Positive attitude with a professional ...

Alphabe Insight

Call Center Agent

Miami, FL · On-site

$34K - $38K/yr

Respond to inbound customer calls professionally and courteously. * Provide accurate information ... Excellent customer service and interpersonal abilities. * Positive attitude with a professional ...

Tag Lending Group, LLC

Call Center Agent

Miami, FL · Remote

$26 - $32/hr

Manage a high volume of inbound and outbound communications, addressing client questions and ... Possess a minimum of 1-3years of relevant professional experience, ideally within customer service ...

New

W3Global Inc.

Call Center Manager

Hialeah, FL

$85K - $100K/yr

About the Job The Call Center Manager is responsible for overseeing daily operations of the call ... Proven ability to drive customer satisfaction through service quality, problem resolution, and a ...

RemX

Call Center Representative

Plantation, FL · On-site

$17/hr

Handle inbound calls and make outbound calls to existing members. * Advise members on their ... available services. Responsibilities: * Respond promptly and courteously to member inquiries.

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All JobsCustomer Service Inbound Call Center JobsCustomer Service Inbound Call Center Jobs in Miami, FL

Customer Service Inbound Call Center information

See Miami, FL salary details

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How much do customer service inbound call center jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer service inbound call center in Miami, FL is $15.85, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $17.45 per hour, depending on experience, location, and employer.

What is a customer service inbound call center representative?

Customer Service Inbound Call Center jobs involve handling incoming calls from customers who need assistance, information, or support regarding a company's products or services. Employees in these roles answer questions, resolve issues, process orders, and provide guidance to ensure customer satisfaction. They use communication and problem-solving skills to address concerns efficiently and professionally. These positions typically require strong listening abilities, patience, and familiarity with company protocols or software.

What skills and qualifications are needed to thrive as a customer service inbound call center representative?

To thrive as a Customer Service Inbound Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency are commonly required. Patience, active listening, and the ability to remain calm under pressure help representatives excel in resolving customer concerns. These skills are crucial for delivering efficient, positive customer experiences and maintaining high satisfaction rates in a fast-paced call center environment.

What are common challenges faced by customer service inbound call center representatives, and how can they be managed?

Customer Service Inbound Call Center representatives often encounter high call volumes, handling frustrated or upset customers, and maintaining service quality under pressure. Effective time management, active listening, and empathy are crucial skills for managing these challenges. Many companies provide ongoing training and support from supervisors to help representatives improve their communication techniques and stress management. Building a strong support network within the team and utilizing company resources, such as knowledge bases, can also make daily tasks more manageable.

What is the difference between Customer Service Inbound Call Center vs Customer Support Specialist?

AspectCustomer Service Inbound Call CenterCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall center setting, fast-paced, team-orientedOffice or remote, more independent, varied tasks
Employer & IndustryCall centers, customer service departmentsTech companies, retail, service industries
Common Search IntentCustomer service, inbound calls, call center jobsTechnical support, product assistance, customer care

Customer Service Inbound Call Center roles focus on handling incoming calls in a call center environment, emphasizing call management and customer satisfaction. Customer Support Specialists often provide technical or product support, working in more varied settings. Both roles require strong communication skills but differ in scope and work environment.

What does inbound customer service do?

Inbound customer service involves handling incoming calls from customers seeking assistance, information, or support related to products or services. Representatives address inquiries, resolve issues, and provide solutions, often using customer relationship management (CRM) tools and maintaining a professional communication style. This role requires active listening, problem-solving skills, and knowledge of company policies.

What cities near Miami, FL are hiring for Customer Service Inbound Call Center jobs?

Cities near Miami, FL with the most Customer Service Inbound Call Center job openings:

Customer Service Inbound Call Center jobs near you
Infographic showing various Customer Service Inbound Call Center job openings in Miami, FL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $32,961 per year, or $15.8 per hour.

Call Center

Aventura Pediatric Dentistry and Orthodontics

Aventura, FL

$14.75 - $19.25/hr

Full-time

Re-posted 11 days ago

Job description

Description

This role is the first contact our patients have therefore you must have a cheerful personality and wonderful customer service skills. You will be responsible for scheduling the appointment and taking all initial information to ensure that the patient visit exceeds their expectation. Position requires a high school diploma and one year customer service experience. Will accept any suitable combination of education, training, or experience, position requires strong customer service skills; problem resolution skills; accurate data entry skills; and strong analytical aptitude.

Essential Duties and Responsibilities:

  • Ultimate goal is to schedule appointments
  • Follow all phone scripts provided
  • Receive inbound and outbound calls
  • Scheduling appointments
  • Calling to confirm appointments and re-care system
  • Emailing new patient welcome packet
  • Taking all insurance and information required and verify and update patients information
  • Handling questions and providing answers in a professional and pleasant manner.
  • Excellent interpersonal, written and oral communication skills
  • Excellent listening skills and the ability to ask probing questions, understand concerns and overcome objections
  • Must have experience as an efficient scheduling coordinator
  • Patients are very important to this position handling and actively solving their concerns politely and calmly is vital.
  • Ensure assigned Providers are fully committed.
  • Use VIP intake form for new patients and scan, upload to document center daily

Administrative:

  • Log-in to all practice programs in the AM (ie. Emails, Dental Intel and Queue Matrix)
  • Ensure that all patient records are current, up-to-date and accurate.
  • Ensure your answering machine/voicemail is current.


Other Duties:

  • Participate in the Morning Huddle by providing stats
  • Assist in asking for referrals and reviews.
  • Assist in building a "Trust Factor" with all patients.
  • Assist to uncover patients Personal Motivators".

Other Duties:


  • Cover other areas within the practice as needed and when needed.
  • Serve as Patient Referral/Review Liaison.


Expectations:

Call Center Team member is expected to have previous experience in a customer support role , responsible for scheduling calls, customer focus and adaptability to different personalities and the ability to multi task, set priorities and manage time effectively


Apply