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Customer Service Inbound Call Center Jobs in Columbus, OH

Horizon Point Marketing

Call Center Agent

Columbus, OH · On-site

$14 - $18.50/hr

Overview: We are hiring a customer-focused Call Center Agent to handle inbound and outbound ... Provide accurate product and service information * Resolve customer concerns and escalate issues ...

Peakzi

Call Center Representative

Hilliard, OH · On-site

$19 - $20/hr

Our call center is the first voice customers hear, and we invest heavily in our people ... What you'll do Answer inbound calls, book and schedule service, build rapport with homeowners, and ...

Limitless East Marketing

Call Center Agent

Columbus, OH

$14.50 - $19/hr

Overview: We are hiring a customer-focused Call Center Agent to handle inbound and outbound ... Provide accurate product and service information * Resolve customer concerns and escalate issues ...

Alphabe Insight Inc

Call Center Agent

Columbus, OH · On-site

$14.50 - $19/hr

Overview: We are hiring a customer-focused Call Center Agent to handle inbound and outbound ... Provide accurate product and service information * Resolve customer concerns and escalate issues ...

Amicis Global

Call Center/ Customer Service

Columbus, OH · On-site

$19 - $20/hr

Client Support Service/ Customer Services Job Location: Columbus, OH Job Duration: 6 Months+ Extension Preference for 1 of the following criteria: College Degree OR Previous contact center experience ...

Sparkbit 360

Call Center Agent

Columbus, OH · On-site

$14 - $18.50/hr

Call Center Agent At Sparkbit 360, we believe that every brand has a story worth sharing, a message ... service and support to our valued customers. You will handle a high volume of inbound and outbound ...

Nexxaworks

Call Center Representative

Columbus, OH · On-site

$15 - $18.75/hr

... service and support via phone, email, and chat. The ideal candidate will possess excellent ... Answer inbound customer calls promptly and professionally. * Provide accurate information about ...

Sparkbit 360

Call Center Agent

Columbus, OH

$16 - $27/hr

... service and support to our valued customers. You will handle a high volume of inbound and outbound ... Proven experience in a call center or customer service role preferred * Excellent verbal and ...

NESCO Inc

Call Center Representative

Columbus, OH · On-site

$15 - $18.75/hr

Call Center Customer Support Representative - Small Engines Location: West Columbus Schedule ... Provide superior customer service via inbound calls * Answer customer questions regarding repair ...

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All JobsCustomer Service Inbound Call Center JobsCustomer Service Inbound Call Center Jobs in Columbus, OH

Customer Service Inbound Call Center information

See Columbus, OH salary details

$9

$16

$25

How much do customer service inbound call center jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer service inbound call center in Columbus, OH is $16.00, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $17.64 per hour, depending on experience, location, and employer.

What is a customer service inbound call center representative?

Customer Service Inbound Call Center jobs involve handling incoming calls from customers who need assistance, information, or support regarding a company's products or services. Employees in these roles answer questions, resolve issues, process orders, and provide guidance to ensure customer satisfaction. They use communication and problem-solving skills to address concerns efficiently and professionally. These positions typically require strong listening abilities, patience, and familiarity with company protocols or software.

What skills and qualifications are needed to thrive as a customer service inbound call center representative?

To thrive as a Customer Service Inbound Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency are commonly required. Patience, active listening, and the ability to remain calm under pressure help representatives excel in resolving customer concerns. These skills are crucial for delivering efficient, positive customer experiences and maintaining high satisfaction rates in a fast-paced call center environment.

What are common challenges faced by customer service inbound call center representatives, and how can they be managed?

Customer Service Inbound Call Center representatives often encounter high call volumes, handling frustrated or upset customers, and maintaining service quality under pressure. Effective time management, active listening, and empathy are crucial skills for managing these challenges. Many companies provide ongoing training and support from supervisors to help representatives improve their communication techniques and stress management. Building a strong support network within the team and utilizing company resources, such as knowledge bases, can also make daily tasks more manageable.

What is the difference between Customer Service Inbound Call Center vs Customer Support Specialist?

AspectCustomer Service Inbound Call CenterCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall center setting, fast-paced, team-orientedOffice or remote, more independent, varied tasks
Employer & IndustryCall centers, customer service departmentsTech companies, retail, service industries
Common Search IntentCustomer service, inbound calls, call center jobsTechnical support, product assistance, customer care

Customer Service Inbound Call Center roles focus on handling incoming calls in a call center environment, emphasizing call management and customer satisfaction. Customer Support Specialists often provide technical or product support, working in more varied settings. Both roles require strong communication skills but differ in scope and work environment.

What does inbound customer service do?

Inbound customer service involves handling incoming calls from customers seeking assistance, information, or support related to products or services. Representatives address inquiries, resolve issues, and provide solutions, often using customer relationship management (CRM) tools and maintaining a professional communication style. This role requires active listening, problem-solving skills, and knowledge of company policies.

What cities near Columbus, OH are hiring for Customer Service Inbound Call Center jobs?

Cities near Columbus, OH with the most Customer Service Inbound Call Center job openings:

Customer Service Inbound Call Center jobs near you
Infographic showing various Customer Service Inbound Call Center job openings in Columbus, OH as of August 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution, with an average salary of $33,287 per year, or $16 per hour.

Customer Service Representative I (Call Center)

Impact Community Action

Columbus, OH • On-site

$18/hr

Full-time

Re-posted 10 days ago

Job description

Title: Customer Service Representative I (Call Center)
Classification: Non-Exempt
Reports to: Program Manager - Supportive Services/Call Center
Job Summary: Works directly with customers on an individual basis and/or provides program and general Agency information via telephone, e-mail and chat in a call center environment. Identifies additional customer needs and makes recommendations for referrals to additional programs. Provides customer education and referrals on a variety of topics.
Job Responsibilities:
  • Greets, directs, and informs customers of all agency program by phone (Call Center), e-mail, or chat. Specific time will be spent educating customers on the Home Energy Assistance Program (HEAP), Community Service Block Grant Programs (CSBG), Percentage of Income Payment Program Plus (PIPP+) and other fuel fund and all other agency programs.
  • Accurately enters customers' program required information into the computerized database and files.
  • Understands program eligibility guidelines in order to process applications for HEAP, CSBG, and all other agency funding sources.
  • Print, scan and upload error-free applications containing customer's signatures and provides completed application and required documentation into the OCEAN/Salesforce system and our internal electronic storage.
  • Submits daily logs/notes on case file status to the Emergency Assistance Management team and/or Director.
  • Attends initial orientation and periodic training sessions as required to enhance Agency and program knowledge.
  • Provides a quality customer service experience for all customers by providing compassionate, active listening, and responding to customers' needs in a timely manner.
  • Makes referrals to other internal and external programs as needed.
  • Makes referrals to other community resources as appropriate.
  • Position meets required productivity standards established by management for taking application from target population.
  • CSR I candidate must be able to complete various duties while simultaneously maintaining each program's processes rules and guidelines with a sense of urgency.
  • Managing large amounts of inbound and outbound calls in a timely manner.
  • Following call center "scripts" when handling different topics.
  • Identifying customers' needs, clarify information, research every issue and providing solutions.
  • Assumes other duties assigned by the Program Manager, Director and/or the executive leadership.

Working Conditions and Physical Requirements:
High-volume customer service office and/or call center environment serving low-income people in crisis; and managing calls for all Agency staff and programs. Requires ability to operate telephone and personal computer for extended periods of time. May work some Saturdays and extended office hours. Occasional travel.
Competencies and Knowledge, Skills, and Abilities:
  • Patient, Even-tempered
  • Integrity and Trust
  • Action Oriented
  • Drive for Results
  • Strong Interpersonal Skills
  • Decision Quality
  • Problem Solving
  • Process Management
  • Excellent Customer Service Skills, in particular de-escalation
  • Flexibility
  • Verbal, Written Communication Skills
  • Listening; Ability to communicate complex funding rules to the customer's level of understanding
  • Technical Skills (e.g., PC applications)
  • Functional Knowledge and Skills - examples:
  • Knowledge of program eligibility guidelines, call center and applications processes

Minimum Education and Qualifications:
  • High School diploma or G.E.D.
  • Valid Ohio Driver's License and reliable transportation and ability to meet Agency insurance policy
  • Previous experience in a customer service role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Preferred:
  • Prior non-profit/community action agency/human services/call center/Salesforce systems experience

Equal Opportunity Statement:
IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways. We are committed to providing equal employment opportunities that foster diversity and meaningful experiences.

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