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Customer Service Inbound Call Center Jobs in Cleveland, OH

LeafHome

Call Center Customer Service

Hudson, OH

$17/hr

This position handles customer inbound and outbound calls, primarily with clients post-sale, but ... As a Service Administrator, you will answer and resolve any questions or issues in a professional ...

Sedgwick

Service Center Representative

Seven Hills, OH · Hybrid

Experience One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred. Skills & Knowledge * Understanding of ...

Sedgwick

Service Center Representative

Seven Hills, OH · On-site

Experience One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred. Skills & Knowledge * Understanding of ...

Intralot

Call Center Operator

Strongsville, OH · On-site

One (1) year prior related customer service experience, preferably in a technical call center ... Manages ( inbound/outbound ) phone calls from Lottery retailers Effectively troubleshoot equipment ...

Intralot

Call Center Operator (2)

Strongsville, OH · On-site

$16.50/hr

One (1) year prior related customer service experience, preferably in a technical call center ... Manages ( inbound/outbound ) phone calls from Lottery retailers Effectively troubleshoot equipment ...

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All JobsCustomer Service Inbound Call Center JobsCustomer Service Inbound Call Center Jobs in Cleveland, OH

Customer Service Inbound Call Center information

See Cleveland, OH salary details

$9

$16

$25

How much do customer service inbound call center jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer service inbound call center in Cleveland, OH is $16.07, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $17.74 per hour, depending on experience, location, and employer.

What is a customer service inbound call center representative?

Customer Service Inbound Call Center jobs involve handling incoming calls from customers who need assistance, information, or support regarding a company's products or services. Employees in these roles answer questions, resolve issues, process orders, and provide guidance to ensure customer satisfaction. They use communication and problem-solving skills to address concerns efficiently and professionally. These positions typically require strong listening abilities, patience, and familiarity with company protocols or software.

What skills and qualifications are needed to thrive as a customer service inbound call center representative?

To thrive as a Customer Service Inbound Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency are commonly required. Patience, active listening, and the ability to remain calm under pressure help representatives excel in resolving customer concerns. These skills are crucial for delivering efficient, positive customer experiences and maintaining high satisfaction rates in a fast-paced call center environment.

What are common challenges faced by customer service inbound call center representatives, and how can they be managed?

Customer Service Inbound Call Center representatives often encounter high call volumes, handling frustrated or upset customers, and maintaining service quality under pressure. Effective time management, active listening, and empathy are crucial skills for managing these challenges. Many companies provide ongoing training and support from supervisors to help representatives improve their communication techniques and stress management. Building a strong support network within the team and utilizing company resources, such as knowledge bases, can also make daily tasks more manageable.

What is the difference between Customer Service Inbound Call Center vs Customer Support Specialist?

AspectCustomer Service Inbound Call CenterCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall center setting, fast-paced, team-orientedOffice or remote, more independent, varied tasks
Employer & IndustryCall centers, customer service departmentsTech companies, retail, service industries
Common Search IntentCustomer service, inbound calls, call center jobsTechnical support, product assistance, customer care

Customer Service Inbound Call Center roles focus on handling incoming calls in a call center environment, emphasizing call management and customer satisfaction. Customer Support Specialists often provide technical or product support, working in more varied settings. Both roles require strong communication skills but differ in scope and work environment.

What does inbound customer service do?

Inbound customer service involves handling incoming calls from customers seeking assistance, information, or support related to products or services. Representatives address inquiries, resolve issues, and provide solutions, often using customer relationship management (CRM) tools and maintaining a professional communication style. This role requires active listening, problem-solving skills, and knowledge of company policies.

What cities near Cleveland, OH are hiring for Customer Service Inbound Call Center jobs?

Cities near Cleveland, OH with the most Customer Service Inbound Call Center job openings:

Customer Service Inbound Call Center jobs near you
Infographic showing various Customer Service Inbound Call Center job openings in Cleveland, OH as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $33,422 per year, or $16.1 per hour.

Call Center Customer Service Agent

Twine Chart

Akron, OH

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Job description

Description

About Twinechart:
Twine Chart is a dynamic and innovative company specializing in providing comprehensive data visualization and analytics solutions. We empower businesses to make informed decisions by transforming complex data into easily understandable visual formats. Our team is dedicated to delivering cutting-edge tools and services that enhance data-driven decision-making.

Position Overview:
We are currently seeking a dedicated and enthusiastic Call Center Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, helping them with their inquiries and providing top-notch service. 
Salary Range:
$18.00  - $27.00 per hour.

Key Responsibilities
  • Answer inbound customer calls and assist customers with inquiries.
  • Provide accurate information regarding products and services offered.
  • Resolve customer complaints in a professional and efficient manner.
  • Document interactions with customers accurately in the system.
  • Follow up with customers to ensure satisfaction and offer additional assistance.
  • Maintain knowledge of current promotions and product offerings.
  • Collaborate with team members to improve processes and share best practices.

Skills, Knowledge and Expertise
  • High school diploma or equivalent; associate degree preferred.
  • Previous experience in a call center or customer service role is a plus.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Proficient in using computer systems and software applications.
  • Willingness to work flexible hours, including evenings and weekends.

Benefits
  • Comprehensive health, dental, and vision insurance
  • 401(k) plan with company match
  • Paid time off (PTO) and holidays
  • Professional development opportunities
  • Employee wellness programs