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Implementation Specialist Jobs in Virginia (NOW HIRING)

Dominion Payroll

Implementation Specialist

Richmond, VA · On-site

$50K - $61K/yr

Dominion Payroll is hiring an Implementation Specialist! If you're looking for an exciting career with one of the fastest growing, independent payroll companies in the country, with a team of ...

Dominion Payroll

Implementation Specialist

Richmond, VA · On-site

$50K - $61K/yr

Dominion Payroll is hiring an Implementation Specialist!If you're looking for an exciting career with one of the fastest growing, independent payroll companies in the country, with a team of ...

ADP

Implementation Specialist II

Norfolk, VA · On-site

ADP is hiring a Client Onboarding Specialist . * Are you looking to grow your career in an agile ... You will build relationships with clients and seamlessly implement ADP's technologies to ensure ...

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Implementation Specialist information

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$14

$33

$71

How much do implementation specialist jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for implementation specialist in Virginia is $33.80, according to ZipRecruiter salary data. Most workers in this role earn between $25.00 and $34.57 per hour, depending on experience, location, and employer.

What does an implementation specialist do?

An implementation specialist works with companies that adopt new software systems, making sure the system meets the client’s needs. As an implementation specialist, your duties are to assist with the installation and customization of software as a service (SaaS) systems. Your responsibilities include collecting data about company objectives and facilitating training sessions for company employees. Depending on the size of your client company and the scope of the system implementation, you may work independently or with a team of implementation specialists. As an implementation specialist, you report to an implementation manager or engagement manager.

How does an implementation specialist interact with clients and internal teams during a project rollout?

As an Implementation Specialist, you serve as the primary point of contact between clients and your company during the project rollout phase. You’ll coordinate closely with clients to understand their requirements, provide training, and troubleshoot any issues that arise. Internally, you collaborate with project managers, developers, and support teams to ensure a smooth transition from sales to deployment, addressing both technical and process-related challenges. Effective communication and organization are key, as you often balance multiple projects and stakeholders simultaneously.

What are the key skills and qualifications needed to thrive as an implementation specialist, and why are they important?

To thrive as an Implementation Specialist, you need strong project management skills, technical aptitude, and a background in business or information technology. Familiarity with CRM software, data integration tools, and relevant certifications such as PMP or ITIL are often valuable. Excellent communication, problem-solving, and customer service skills help build client trust and ensure smooth onboarding processes. These skills are crucial for successfully deploying solutions, meeting client expectations, and driving long-term customer satisfaction.

What is the difference between Implementation Specialist vs Customer Support Specialist?

AspectImplementation SpecialistCustomer Support Specialist
Primary FocusDeploying and configuring products or services for clientsAssisting customers with troubleshooting and ongoing support
Required SkillsTechnical knowledge, project management, communicationProblem-solving, communication, product knowledge
Work EnvironmentProject-based, client-facing, technical teamsCall centers, help desks, customer service teams
CertificationsRelevant technical or industry certifications often preferredCustomer service or support certifications beneficial

While both roles involve client interaction, Implementation Specialists focus on deploying and configuring products, ensuring successful implementation. Customer Support Specialists primarily handle ongoing support and troubleshooting. The roles differ in scope, with Implementation Specialists often working on projects from start to finish, whereas Customer Support Specialists provide continuous assistance post-implementation.

Is implementation specialist a stressful job?

Implementation specialists often face pressure to meet project deadlines and ensure client satisfaction, which can contribute to stress. The role requires strong organizational skills, problem-solving, and the ability to manage multiple tasks simultaneously, making it potentially demanding but also rewarding for those comfortable with fast-paced environments.

Is implementation specialist entry level?

Implementation specialists can be entry-level or require some experience, depending on the company and industry. Entry-level roles typically require basic knowledge of the company's products or services, strong communication skills, and sometimes relevant certifications. More advanced positions may demand prior experience with project management, technical skills, or specific tools.
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Implementation Specialist jobs near you
Infographic showing various Implementation Specialist job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $70,295 per year, or $33.8 per hour.

Implementation Specialist

Dominion Payroll

Richmond, VA • On-site

$50K - $61K/yr

Full-time

Retirement, PTO

Re-posted 9 days ago

Job description

Dominion Payroll is hiring an Implementation Specialist!
If you're looking for an exciting career with one of the fastest growing, independent payroll companies in the country, with a team of motivated colleagues and proven leaders providing unlimited learning potential, then Dominion Payroll is where you want to be. We pride ourselves on being a successful alternative to large, publicly-owned payroll companies.
We're building a workplace where great people can do their best work - and we're thoughtfully integrating AI to help make that happen. From streamlining workflows to unlocking new insights for clients, we see AI as a tool that amplifies what makes our team exceptional: relationships, expertise, and a genuine drive to get it right.
At Dominion Payroll we bring unique solutions to the marketplace and strive to delight our customers every day. We are engaged in our communities and contribute to local non-profits. Join us today to learn why we're quickly becoming the premier choice in customized payroll and HR solutions.
Reasons you should join Dominion Payroll:
  • Rock solid industry leader for HCM and payroll and original partner in the iSolved Network
  • An Inc. 5000 honoree for 12 consecutive years for being one of the fastest growing companies in the country
  • Renowned for 99% customer retention with industry leading Net Promoter Score
  • Proprietary, web-based technology that provides competitive advantages
  • Locally owned and operated
  • Phenomenal opportunities for advancement

Here's what you'll do day-to-day:
  • Main and single point of contact with new clients during implementation process
  • Build customized payroll platform in coordination with other services sold and other departments as necessary
  • Responsible for collection of data in order to build current year payroll to balance the new system to previous quarterly and individual payroll information
  • Communicate with other departments that status and coordinate additional product setup with implementation setup

Here's what we're looking for:
  • Two to three years payroll experience
  • Strong analytical, problem solving, and time management skills
  • Excellent communication skills - both written and verbal
  • Must be detail oriented and have the ability to manage multiple tasks in a fast-paced and deadline oriented environment
  • You are hungry to learn, humble enough to listen, and forming deep relationships is one of your greatest strengths
  • Understand, embrace and embody DP Core Values. These core values clearly define the DP culture, and they must be reflected in everything we do and every interaction we have. Our core values are the framework from which we make all of our decisions.
    • GSD - We take action, move fast, and follow through
    • Rise Above - We push past challenges, expectations, and limits to be our best
    • Passion - We bring energy and purpose to everything we do
    • Excellence - We don't settle-every detail matters
    • Community - We show up for each other and the communities we serve
    • Create Culture - We build an environment where people thrive, grow, and enjoy the ride
    • DP No Se Vara - We don't get stuck-there's always a way, and we find it

Company Perks:
  • Freedom to work from home two days a week
  • Robust 401k match program
  • Significant paid time off plus company paid holidays
  • 16 hours of community volunteer paid time off
  • Monthly company-wide happy hours
  • Bring your dog to work days
  • Friday lunch
  • Close at 4pm on Fridays
  • Wellness and employee assistance programs
  • Local Sporting Events

Dominion Payroll offers competitive pay and equitable compensation practices. Our job titles may span more than one career level. The targeted hiring base salary range for this role is between $50,000 and $55,000. The actual base pay is dependent upon many factors, including but not limited to: prior work experience, training/education, transferable skills, business needs, and geographical location. The base pay range is subject to change and may be modified in the future. This role may also be eligible for variable pay, equity, and benefits.
Dominion Payroll is proud to be an equal opportunity employer and encourages veterans and those self-identified as diverse to apply. We are committed to providing an inclusive and welcoming environment for all members of our community. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. All employment decisions are based on qualifications, merit, and business needs.

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