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Implementation Specialist Jobs in Reston, VA (NOW HIRING)

Hendall Inc

Implementation Specialist

Rockville, MD · Remote

$70K - $95K/yr

OVERVIEWThe Implementation Specialist provides technical assistance and implementation support for a large, multi‑state behavioral health data collection and reporting program. This role works ...

Hendall Inc

Implementation Specialist

Rockville, MD · On-site

$70K - $95K/yr

OVERVIEW The Implementation Specialist provides technical assistance and implementation support for a large, multi-state behavioral health data collection and reporting program. This role works ...

Monex USA

API Implementation Specialist

Washington, DC · On-site

API Implementation Specialist Location: Washington, D.C.; (Hybrid, after 90 days In-person) Status: Full-time; Exempt Reports to: Senior Manager of Embedded Solutions Typical Work Hours: 8:30 a.m. to ...

New

SSP Group

Specialist, IT Implementation

Ashburn, VA · On-site

$80K - $83K/yr

Specialist, IT Implementation Remote (U.S.) Travel: Up to 75% throughout the United States and Canada Salary: $80,000 - $83,000 Help Bring Restaurant Technology to Life SSP America is seeking a ...

Doxel

Implementation Operations Specialist

Washington, DC · Remote

$75K - $85K/yr

Working directly under Doxel's senior Enterprise Implementation Manager, you'll own the coordination layer of implementation: knowing exactly what each onboarding needs, tracking it across the ...

SAIC

ServiceNow Developer

Springfield, VA · On-site

$56.50 - $77.50/hr

ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) * ServiceNow Certified Implementation Specialist - IT Operations Management (CIS-ITOM) * ServiceNow Certified ...

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Implementation Specialist information

See Reston, VA salary details

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How much do implementation specialist jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for implementation specialist in Reston, VA is $35.53, according to ZipRecruiter salary data. Most workers in this role earn between $26.30 and $36.35 per hour, depending on experience, location, and employer.

How does an implementation specialist interact with clients and internal teams during a project rollout?

As an Implementation Specialist, you serve as the primary point of contact between clients and your company during the project rollout phase. You’ll coordinate closely with clients to understand their requirements, provide training, and troubleshoot any issues that arise. Internally, you collaborate with project managers, developers, and support teams to ensure a smooth transition from sales to deployment, addressing both technical and process-related challenges. Effective communication and organization are key, as you often balance multiple projects and stakeholders simultaneously.

Is implementation specialist a stressful job?

Implementation specialists often face deadlines and complex client requirements, which can create stressful situations. The role requires strong problem-solving skills, attention to detail, and the ability to manage multiple projects simultaneously, but stress levels vary depending on the organization and workload.

What does an implementation specialist do?

An implementation specialist works with companies that adopt new software systems, making sure the system meets the client’s needs. As an implementation specialist, your duties are to assist with the installation and customization of software as a service (SaaS) systems. Your responsibilities include collecting data about company objectives and facilitating training sessions for company employees. Depending on the size of your client company and the scope of the system implementation, you may work independently or with a team of implementation specialists. As an implementation specialist, you report to an implementation manager or engagement manager.

Is implementation specialist entry level?

Implementation specialists can be entry-level or require some experience, depending on the company and industry. Entry-level roles typically focus on basic training, supporting project teams, and learning company-specific tools and processes. More advanced positions may require prior experience or certifications in project management or relevant software.

What are the key skills and qualifications needed to thrive as an implementation specialist, and why are they important?

To thrive as an Implementation Specialist, you need strong project management skills, technical aptitude, and a background in business or information technology. Familiarity with CRM software, data integration tools, and relevant certifications such as PMP or ITIL are often valuable. Excellent communication, problem-solving, and customer service skills help build client trust and ensure smooth onboarding processes. These skills are crucial for successfully deploying solutions, meeting client expectations, and driving long-term customer satisfaction.

What is the difference between Implementation Specialist vs Customer Support Specialist?

AspectImplementation SpecialistCustomer Support Specialist
Primary FocusDeploying and configuring products or services for clientsAssisting customers with troubleshooting and ongoing support
Required SkillsTechnical knowledge, project management, communicationProblem-solving, communication, product knowledge
Work EnvironmentProject-based, client-facing, technical teamsCall centers, help desks, customer service teams
CertificationsRelevant technical or industry certifications often preferredCustomer service or support certifications beneficial

While both roles involve client interaction, Implementation Specialists focus on deploying and configuring products, ensuring successful implementation. Customer Support Specialists primarily handle ongoing support and troubleshooting. The roles differ in scope, with Implementation Specialists often working on projects from start to finish, whereas Customer Support Specialists provide continuous assistance post-implementation.

More about Implementation Specialist jobs
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Implementation Specialist jobs near you
Infographic showing various Implementation Specialist job openings in Reston, VA as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 78% Physical, 3% Hybrid, and 19% Remote job distribution, with an average salary of $73,900 per year, or $35.5 per hour.

Implementation Specialist

Hendall Inc

Rockville, MD • Remote

$70K - $95K/yr

Full-time

Re-posted yesterday

Job description

OVERVIEWThe Implementation Specialist provides technical assistance and implementation support for a large, multi‑state behavioral health data collection and reporting program. This role works directly with state substance use and mental health agencies to support data-related activities, assist with system and process adoption, and help identify and resolve routine implementation issues. Implementation Specialists are assigned by region, with one position supporting each U.S. Department of Health and Human Services (HHS) Region. Positions will be filled in Boston, MA; New York, NY; Philadelphia, PA; Atlanta, GA; Chicago, IL; Dallas, TX; Kansas City, MO; Denver, CO; San Francisco, CA; and Seattle, WA.DUTIESOrganize and provide technical assistance to state substance use and mental health agencies related to behavioral health data collections, reporting processes, and related systemsDesign and implement intensive training and technical assistance plans, including plans for site visitsConduct needs assessments and develops individualized and large group technical assistance plans based on the outcome of the assessmentSupport implementation activities across the assigned region, including coordination with state contacts and internal project staffRespond to routine questions from state partners regarding data submission processes, schedules, and required proceduresAssist states with understanding and following standardized data collection and reporting guidelinesTrack milestones, implementation status, issues, and follow-up actions within assigned regionParticipate in regular project calls, training, and internal coordination meetingsPrepare and contribute to quarterly summaries and status updatesMaintain clear documentation of technical assistance activities and implementation support providedFollow established project procedures related to data confidentiality, quality assurance, and system usePerform other implementation and support duties as assigned by project leadershipMINIMUM QUALIFICATIONSMaster's degree in public health, social sciences, health administration, or a related fieldAt least five years of experience supporting or implementing healthcare, behavioral health, public health, or human services projectsKnowledge of implementation science and experience designing engaging presentations and training materials for varied audiencesExperience providing technical assistance, coordination, or implementation support to external partners, such as state agencies, Federal or State Government grantees, or service organizationsExperience conducting site visits to gather information and provide training and technical assistanceExperience using technical assistance tracking toolsStrong written and verbal communication skillsAbility to manage multiple tasks and priorities in a structured project environmentComfort working with standard office and collaboration tools (e.g., Microsoft Word, Excel, email, virtual meeting platforms)Ability to travel locally and within region, as neededPREFERRED QUALIFICATIONSExperience working with Federal Government grantees, state-level behavioral health, healthcare, or public health programsFamiliarity with multi-state or national data collection or reporting initiativesStrong presentation and public speaking skillsSalary Range: $70,000 to $95,000 per year depending on experience and geographic locationFor a complete listing of benefits, please visit our careers page at www.hendall.com/careers Hendall Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.