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Implementation Specialist Jobs in Reston, VA (NOW HIRING)

Hendall Inc

Implementation Specialist

Rockville, MD · Remote

$70K - $95K/yr

OVERVIEW The Implementation Specialist provides technical assistance and implementation support for a large, multi‑state behavioral health data collection and reporting program. This role works ...

Hendall Inc

Implementation Specialist

Rockville, MD · On-site

$70K - $95K/yr

OVERVIEW The Implementation Specialist provides technical assistance and implementation support for a large, multi-state behavioral health data collection and reporting program. This role works ...

Hendall

Implementation Specialist

Rockville, MD · On-site +1

$70K - $95K/yr

OVERVIEW The Implementation Specialist provides technical assistance and implementation support for a large, multistate behavioral health data collection and reporting program. This role works ...

Doxel

Implementation Specialist

Washington, DC · Remote

$75K - $85K/yr

Working directly under Doxel's senior Enterprise Implementation Manager, you'll own the coordination layer of implementation: knowing exactly what each onboarding needs, tracking it across the ...

NCR

Technical Implementation Specialist I

Germantown, MD

$65K - $97K/yr

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments ...

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Implementation Specialist information

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How much do implementation specialist jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for implementation specialist in Reston, VA is $35.53, according to ZipRecruiter salary data. Most workers in this role earn between $26.30 and $36.35 per hour, depending on experience, location, and employer.

What jobs pay 500,000 a year in the US?

Implementation specialists typically do not earn $500,000 annually; such high salaries are usually associated with executive roles, specialized surgeons, or successful entrepreneurs. High-paying jobs often require advanced skills, extensive experience, and sometimes ownership or leadership positions. For most professionals, reaching this level involves significant career progression and performance-based bonuses or equity.

What does an implementation specialist do?

An implementation specialist is responsible for deploying and configuring products or services for clients, ensuring smooth integration with existing systems. They often work closely with clients and technical teams, utilizing project management skills and tools to meet deadlines and specifications.

How does an Implementation Specialist typically interact with clients and internal teams during a project rollout?

As an Implementation Specialist, you serve as the primary point of contact between clients and your company during the project rollout phase. You’ll coordinate closely with clients to understand their requirements, provide training, and troubleshoot any issues that arise. Internally, you collaborate with project managers, developers, and support teams to ensure a smooth transition from sales to deployment, addressing both technical and process-related challenges. Effective communication and organization are key, as you often balance multiple projects and stakeholders simultaneously.

How much do implementation specialists make in the US?

Implementation specialists in the US typically earn an average salary ranging from $60,000 to $85,000 annually, depending on experience, industry, and location. Entry-level roles may start lower, while experienced professionals with certifications and technical skills can earn higher salaries, often supplemented with bonuses or benefits.

What Does an Implementation Specialist Do?

An implementation specialist works with companies that adopt new software systems, making sure the system meets the client’s needs. As an implementation specialist, your duties are to assist with the installation and customization of software as a service (SaaS) systems. Your responsibilities include collecting data about company objectives and facilitating training sessions for company employees. Depending on the size of your client company and the scope of the system implementation, you may work independently or with a team of implementation specialists. As an implementation specialist, you report to an implementation manager or engagement manager.

Is implementation specialist entry level?

Implementation specialists can be entry-level or require prior experience, depending on the company and complexity of the projects. Entry-level roles typically require basic knowledge of the industry, strong communication skills, and sometimes relevant certifications, while more advanced positions may need technical expertise and project management experience.

What are the key skills and qualifications needed to thrive as an Implementation Specialist, and why are they important?

To thrive as an Implementation Specialist, you need strong project management skills, technical aptitude, and a background in business or information technology. Familiarity with CRM software, data integration tools, and relevant certifications such as PMP or ITIL are often valuable. Excellent communication, problem-solving, and customer service skills help build client trust and ensure smooth onboarding processes. These skills are crucial for successfully deploying solutions, meeting client expectations, and driving long-term customer satisfaction.

What is the difference between Implementation Specialist vs Customer Support Specialist?

AspectImplementation SpecialistCustomer Support Specialist
Primary FocusDeploying and configuring products or services for clientsAssisting customers with troubleshooting and ongoing support
Required SkillsTechnical knowledge, project management, communicationProblem-solving, communication, product knowledge
Work EnvironmentProject-based, client-facing, technical teamsCall centers, help desks, customer service teams
CertificationsRelevant technical or industry certifications often preferredCustomer service or support certifications beneficial

While both roles involve client interaction, Implementation Specialists focus on deploying and configuring products, ensuring successful implementation. Customer Support Specialists primarily handle ongoing support and troubleshooting. The roles differ in scope, with Implementation Specialists often working on projects from start to finish, whereas Customer Support Specialists provide continuous assistance post-implementation.

More about Implementation Specialist jobs
What are the most commonly searched types of Implementation Specialist jobs in Reston, VA? The most popular types of Implementation Specialist jobs in Reston, VA are:
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What job categories do people searching Implementation Specialist jobs in Reston, VA look for? The top searched job categories for Implementation Specialist jobs in Reston, VA are:
What cities near Reston, VA are hiring for Implementation Specialist jobs? Cities near Reston, VA with the most Implementation Specialist job openings:
Implementation Specialist jobs near you
Implementation Specialist

Implementation Specialist

Hendall Inc

Rockville, MD • Remote

$70K - $95K/yr

Full-time

Re-posted 5 days ago

Job description

OVERVIEW

The Implementation Specialist provides technical assistance and implementation support for a large, multi‑state behavioral health data collection and reporting program. This role works directly with state substance use and mental health agencies to support data-related activities, assist with system and process adoption, and help identify and resolve routine implementation issues. Implementation Specialists are assigned by region, with one position supporting each U.S. Department of Health and Human Services (HHS) Region. Positions will be filled in Boston, MA; New York, NY; Philadelphia, PA; Atlanta, GA; Chicago, IL; Dallas, TX; Kansas City, MO; Denver, CO; San Francisco, CA; and Seattle, WA.

DUTIES

  • Organize and provide technical assistance to state substance use and mental health agencies related to behavioral health data collections, reporting processes, and related systems

  • Design and implement intensive training and technical assistance plans, including plans for site visits

  • Conduct needs assessments and develops individualized and large group technical assistance plans based on the outcome of the assessment

  • Support implementation activities across the assigned region, including coordination with state contacts and internal project staff

  • Respond to routine questions from state partners regarding data submission processes, schedules, and required procedures

  • Assist states with understanding and following standardized data collection and reporting guidelines

  • Track milestones, implementation status, issues, and follow-up actions within assigned region

  • Participate in regular project calls, training, and internal coordination meetings

  • Prepare and contribute to quarterly summaries and status updates

  • Maintain clear documentation of technical assistance activities and implementation support provided

  • Follow established project procedures related to data confidentiality, quality assurance, and system use

  • Perform other implementation and support duties as assigned by project leadership

MINIMUM QUALIFICATIONS

  • Master's degree in public health, social sciences, health administration, or a related field

  • At least five years of experience supporting or implementing healthcare, behavioral health, public health, or human services projects

  • Knowledge of implementation science and experience designing engaging presentations and training materials for varied audiences

  • Experience providing technical assistance, coordination, or implementation support to external partners, such as state agencies, Federal or State Government grantees, or service organizations

  • Experience conducting site visits to gather information and provide training and technical assistance

  • Experience using technical assistance tracking tools

  • Strong written and verbal communication skills

  • Ability to manage multiple tasks and priorities in a structured project environment

  • Comfort working with standard office and collaboration tools (e.g., Microsoft Word, Excel, email, virtual meeting platforms)

  • Ability to travel locally and within region, as needed

PREFERRED QUALIFICATIONS

  • Experience working with Federal Government grantees, state-level behavioral health, healthcare, or public health programs

  • Familiarity with multi-state or national data collection or reporting initiatives

  • Strong presentation and public speaking skills

Salary Range: $70,000 to $95,000 per year depending on experience and geographic location

For a complete listing of benefits, please visit our careers page at www.hendall.com/careers

Hendall Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.