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Implementation Specialist Jobs in Reston, VA (NOW HIRING)

SAIC

ServiceNow Developer

Springfield, VA · On-site

$56.50 - $77.50/hr

ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) * ServiceNow Certified Implementation Specialist - IT Operations Management (CIS-ITOM) * ServiceNow Certified ...

SAIC

ServiceNow Developer

Springfield, VA · Remote

$56.50 - $77.50/hr

ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) * ServiceNow Certified Implementation Specialist - IT Operations Management (CIS-ITOM) * ServiceNow Certified ...

SAIC

ServiceNow Developer

Springfield, VA · On-site

$56.75 - $78/hr

ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) * ServiceNow Certified Implementation Specialist - IT Operations Management (CIS-ITOM) * ServiceNow Certified ...

TSMG

Depot Operator/Specialist

Washington, DC · On-site

The Depot Operator/Specialist is responsible for perform all tasks necessary within operating facilities(Depot) to keep the operation running smoothly. Eligibility: * High School Diploma or GED;

TSMG

Depot Operator/Specialist

Washington, DC

The Depot Operator/Specialist is responsible for perform all tasks necessary within operating facilities(Depot) to keep the operation running smoothly. Eligibility: * High School Diploma or GED;

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All JobsImplementation Specialist JobsImplementation Specialist Jobs in Reston, VA

Implementation Specialist information

See Reston, VA salary details

$14

$35

$75

How much do implementation specialist jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for implementation specialist in Reston, VA is $35.46, according to ZipRecruiter salary data. Most workers in this role earn between $26.25 and $36.25 per hour, depending on experience, location, and employer.

What does an implementation specialist do?

An implementation specialist works with companies that adopt new software systems, making sure the system meets the client’s needs. As an implementation specialist, your duties are to assist with the installation and customization of software as a service (SaaS) systems. Your responsibilities include collecting data about company objectives and facilitating training sessions for company employees. Depending on the size of your client company and the scope of the system implementation, you may work independently or with a team of implementation specialists. As an implementation specialist, you report to an implementation manager or engagement manager.

How does an implementation specialist interact with clients and internal teams during a project rollout?

As an Implementation Specialist, you serve as the primary point of contact between clients and your company during the project rollout phase. You’ll coordinate closely with clients to understand their requirements, provide training, and troubleshoot any issues that arise. Internally, you collaborate with project managers, developers, and support teams to ensure a smooth transition from sales to deployment, addressing both technical and process-related challenges. Effective communication and organization are key, as you often balance multiple projects and stakeholders simultaneously.

What are the key skills and qualifications needed to thrive as an implementation specialist, and why are they important?

To thrive as an Implementation Specialist, you need strong project management skills, technical aptitude, and a background in business or information technology. Familiarity with CRM software, data integration tools, and relevant certifications such as PMP or ITIL are often valuable. Excellent communication, problem-solving, and customer service skills help build client trust and ensure smooth onboarding processes. These skills are crucial for successfully deploying solutions, meeting client expectations, and driving long-term customer satisfaction.

What is the difference between Implementation Specialist vs Customer Support Specialist?

AspectImplementation SpecialistCustomer Support Specialist
Primary FocusDeploying and configuring products or services for clientsAssisting customers with troubleshooting and ongoing support
Required SkillsTechnical knowledge, project management, communicationProblem-solving, communication, product knowledge
Work EnvironmentProject-based, client-facing, technical teamsCall centers, help desks, customer service teams
CertificationsRelevant technical or industry certifications often preferredCustomer service or support certifications beneficial

While both roles involve client interaction, Implementation Specialists focus on deploying and configuring products, ensuring successful implementation. Customer Support Specialists primarily handle ongoing support and troubleshooting. The roles differ in scope, with Implementation Specialists often working on projects from start to finish, whereas Customer Support Specialists provide continuous assistance post-implementation.

Is implementation specialist a stressful job?

Implementation specialists often face pressure to meet project deadlines and ensure client satisfaction, which can contribute to stress. The role requires strong organizational skills, problem-solving, and the ability to manage multiple tasks simultaneously, making it potentially demanding but also rewarding for those comfortable with fast-paced environments.

Is implementation specialist entry level?

Implementation specialists can be entry-level or require some experience, depending on the company and industry. Entry-level roles typically require basic knowledge of the company's products or services, strong communication skills, and sometimes relevant certifications. More advanced positions may demand prior experience with project management, technical skills, or specific tools.
More about Implementation Specialist jobs

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Implementation Specialist jobs near you
Infographic showing various Implementation Specialist job openings in Reston, VA as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution, with an average salary of $74,933 per year, or $36 per hour.

ServiceNow Developer CSM DHS Public Trust (Remote)

ICF International, Inc.

Reston, VA • Remote

$56.25 - $77.25/hr

Full-time

Re-posted 21 days ago

Job description

*We are open to supporting 100% remote work anywhere within the U.S.*
As a ServiceNow Developer, you play a pivotal role in successfully developing and deploying ServiceNow solutions for our clients. In this role, you will be responsible for contributing to designing, configuring, customizing, and implementing ServiceNow applications to meet specific client business requirements. Your technical expertise, attention to detail, and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients.
Your responsibilities include:
  • Solution Discovery & Design: Work closely with Solutions Architects and Business Analysts to understand and document the business outcomes and functional requirements and translate them into effective ServiceNow solution designs.
  • Technical Implementation: Collaborate with cross-functional teams to implement ServiceNow solutions to align with the designed requirements and ensure solutions meet industry best practices. Develop and maintain complex scripts, business rules, and UI policies.
  • Data Migration: Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition. Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields.
  • Integration Management: Assist architects and senior developers in the integration of ServiceNow with other systems and applications to create seamless end-to-end processes.
  • Technical Documentation: Create detailed documentation of configurations, customizations, data schemas, and other technical decisions for future reference.
  • Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes.
  • User Training: Support end-user training to ensure a smooth adoption of the implemented solution.
  • Change Management: Support change management efforts by assisting senior developers, architects, and users during the transition period, addressing inquiries, and resolving issues promptly.
  • Incident and Problem Resolution: Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to provide timely resolution to incidents and problems.
  • Security and Compliance: Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements.
  • Continuous Learning: Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform. Continue certification and training process to meet Practice standards and growth areas and contribute to the continued success of the team.
  • Collaboration and Communication: Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective, regular communication, including risks, issues, successes, and overall project status.

Required Experiences and Certifications
  • US Citizenship is required (required by the federal government for this position).
  • Must be able to obtain a DHS Public Trust clearance.
  • MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.
  • 3+ years of software development experience
  • 1+ years of experience implementing ServiceNow solutions

Desired Skills
  • 1+ years of experience with CSM or ITSM
  • 1+ years of experience troubleshooting and resolving technical issues related to ServiceNow implementations.
  • 1+ years of experience scripting beyond basic ServiceNow scripts
  • 1+ years of experience in Agile Scrum
  • Certified in one or more additional mainline certifications, with preference for:

ServiceNow Certified Application Developer
Certified Implementation Specialist - Human Resources
Certified Implementation Specialist - CSM
Certified Implementation Specialist - Discovery
Certified Implementation Specialist -SAM
Certified Implementation Specialist - PPM
  • Experience in App Engine
  • Service Portal customization experience
  • Hands-on experience (>480 hours each) configuring or building 3 or more ServiceNow applications.
  • In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
  • Familiarity with ITIL processes and IT Service Management (ITSM) principles
  • Strong scripting skills in JavaScript and GlideScript
  • Strong technical skills, including workflow configuration, and business rule development.
  • Experience in customizing UI and creating complex workflows.
  • An understanding of integration techniques with external systems
  • Hands on experience troubleshooting and resolving technical issues.
  • An active DHS or DoW clearance

Professional Skills
  • Detail-oriented tendencies with excellent problem-solving and analytical abilities.
  • The ability to work effectively in a team-oriented, collaborative environment.
  • Excellent communication and interpersonal skills, with the ability to interact with clients and internal teams professionally.
  • Ability to work in a fast paced environment

#DMX24
#senw22
#Indeed
#LI-CC1
#ICFcleared
#SWICE23
Bot and Third-Party Applications
Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact Candidateaccommodation@icf.com for assistance.
Working at ICF
ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
Candidate AI Usage Policy
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$81,499.00 - $138,549.00
Nationwide Remote Office (US99)

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