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Implementation Specialist Jobs in Reston, VA (NOW HIRING)

SAIC

Senior ServiceNow Developer

Springfield, VA · On-site

$56.75 - $78/hr

ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) * ServiceNow Certified Implementation Specialist - IT Operations Management (CIS-ITOM) * ServiceNow Certified ...

SAIC

Senior ServiceNow Developer

Springfield, VA · Remote

$56.50 - $77.50/hr

ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) * ServiceNow Certified Implementation Specialist - IT Operations Management (CIS-ITOM) * ServiceNow Certified ...

SAIC

ServiceNow Developer

Springfield, VA · Remote

$56.50 - $77.50/hr

ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) * ServiceNow Certified Implementation Specialist - IT Operations Management (CIS-ITOM) * ServiceNow Certified ...

SAIC

Senior ServiceNow Developer

Springfield, VA · On-site

$56.50 - $77.50/hr

ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) * ServiceNow Certified Implementation Specialist - IT Operations Management (CIS-ITOM) * ServiceNow Certified ...

SAIC

ServiceNow Developer

Springfield, VA · On-site

$56.75 - $78/hr

ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) * ServiceNow Certified Implementation Specialist - IT Operations Management (CIS-ITOM) * ServiceNow Certified ...

TSMG

Depot Operator/Specialist

Washington, DC

The Depot Operator/Specialist is responsible for perform all tasks necessary within operating facilities(Depot) to keep the operation running smoothly. Eligibility: * High School Diploma or GED;

TSMG

Depot Operator/Specialist

Washington, DC · On-site

The Depot Operator/Specialist is responsible for perform all tasks necessary within operating facilities(Depot) to keep the operation running smoothly. Eligibility: * High School Diploma or GED;

Forhyre

ServiceNow Tech Lead

Mclean, VA

ServiceNow Certified Implementation Specialist and Certified Application Developer certifications. * Proven experience as a technical leader in ServiceNow implementations, with a deep understanding ...

Visvero

ServiceNow Enterprise Architect

Springfield, VA · On-site

$74.50 - $93.75/hr

ServiceNow Certified Implementation Specialist (CIS) certifications. * TOGAF Certification. * Cloud certifications (Azure, AWS, or GCP). * Experience in Fortune 500 or large enterprise environments.

Hirekeyz Inc

ServiceNow Architect/Tech Lead

Reston, VA · Remote

Incorporate IBM best practices & accelerators to complement ServiceNow module & capabilities Required Skills: * 4-6 years of experience as a ServiceNow system implementation specialist or similar ...

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All JobsImplementation Specialist JobsImplementation Specialist Jobs in Reston, VA

Implementation Specialist information

See Reston, VA salary details

$14

$35

$75

How much do implementation specialist jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for implementation specialist in Reston, VA is $35.53, according to ZipRecruiter salary data. Most workers in this role earn between $26.30 and $36.35 per hour, depending on experience, location, and employer.

How does an implementation specialist interact with clients and internal teams during a project rollout?

As an Implementation Specialist, you serve as the primary point of contact between clients and your company during the project rollout phase. You’ll coordinate closely with clients to understand their requirements, provide training, and troubleshoot any issues that arise. Internally, you collaborate with project managers, developers, and support teams to ensure a smooth transition from sales to deployment, addressing both technical and process-related challenges. Effective communication and organization are key, as you often balance multiple projects and stakeholders simultaneously.

Is implementation specialist a stressful job?

Implementation specialists often face deadlines and complex client requirements, which can create stressful situations. The role requires strong problem-solving skills, attention to detail, and the ability to manage multiple projects simultaneously, but stress levels vary depending on the organization and workload.

What does an implementation specialist do?

An implementation specialist works with companies that adopt new software systems, making sure the system meets the client’s needs. As an implementation specialist, your duties are to assist with the installation and customization of software as a service (SaaS) systems. Your responsibilities include collecting data about company objectives and facilitating training sessions for company employees. Depending on the size of your client company and the scope of the system implementation, you may work independently or with a team of implementation specialists. As an implementation specialist, you report to an implementation manager or engagement manager.

Is implementation specialist entry level?

Implementation specialists can be entry-level or require some experience, depending on the company and industry. Entry-level roles typically focus on basic training, supporting project teams, and learning company-specific tools and processes. More advanced positions may require prior experience or certifications in project management or relevant software.

What are the key skills and qualifications needed to thrive as an implementation specialist, and why are they important?

To thrive as an Implementation Specialist, you need strong project management skills, technical aptitude, and a background in business or information technology. Familiarity with CRM software, data integration tools, and relevant certifications such as PMP or ITIL are often valuable. Excellent communication, problem-solving, and customer service skills help build client trust and ensure smooth onboarding processes. These skills are crucial for successfully deploying solutions, meeting client expectations, and driving long-term customer satisfaction.

What is the difference between Implementation Specialist vs Customer Support Specialist?

AspectImplementation SpecialistCustomer Support Specialist
Primary FocusDeploying and configuring products or services for clientsAssisting customers with troubleshooting and ongoing support
Required SkillsTechnical knowledge, project management, communicationProblem-solving, communication, product knowledge
Work EnvironmentProject-based, client-facing, technical teamsCall centers, help desks, customer service teams
CertificationsRelevant technical or industry certifications often preferredCustomer service or support certifications beneficial

While both roles involve client interaction, Implementation Specialists focus on deploying and configuring products, ensuring successful implementation. Customer Support Specialists primarily handle ongoing support and troubleshooting. The roles differ in scope, with Implementation Specialists often working on projects from start to finish, whereas Customer Support Specialists provide continuous assistance post-implementation.

More about Implementation Specialist jobs
What are the most commonly searched types of Implementation Specialist jobs in Reston, VA? The most popular types of Implementation Specialist jobs in Reston, VA are:
What are popular job titles related to Implementation Specialist jobs in Reston, VA? For Implementation Specialist jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Implementation Specialist jobs in Reston, VA look for? The top searched job categories for Implementation Specialist jobs in Reston, VA are:
What cities near Reston, VA are hiring for Implementation Specialist jobs? Cities near Reston, VA with the most Implementation Specialist job openings:
Implementation Specialist jobs near you
Infographic showing various Implementation Specialist job openings in Reston, VA as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 78% Physical, 3% Hybrid, and 19% Remote job distribution, with an average salary of $73,900 per year, or $35.5 per hour.

ServiceNow Developer

Science Applications International Corporation

Springfield, VA

$56.50 - $77.50/hr

Full-time

Re-posted 22 days ago

SAIC rating

7.9

Company rating: 7.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

78th of 223 rated it services

Job description

SAIC is seeking a skilled and motivatedServiceNow Developerto join our team in support of an enterprise IT environment. The primary focus of this role is on the design, development, implementation, and enhancement ofServiceNowworkflows and capabilities to address complex business and operational needs. The successful candidate will be responsible for developing custom modules, maintaining platform configurations, integrating ServiceNow with other enterprise systems, and ensuring adherence to best practices and security standards.

This role involves collaboration with cross-functional teams, including stakeholders, system administrators, and process owners, to design scalable solutions that improve business processes, enable automation, and enhance operational efficiency. TheServiceNow Developerwill work in a fast-paced, mission-critical environment to deliver innovative solutions that align with organizational goals.

All work must be performedon-sitein Springfield, VA.

Key Responsibilities:

  • Design and Development: Develop and customize ServiceNow applications, modules, and workflows to meet business and operational requirements, leveraging modern best practices
  • Platform Configuration: Configure ServiceNow components, including UI policies, business rules, client scripts, workflows, ACLs, and system properties, to enhance platform functionality and usability
  • Integration Management: Design and implement integrations between ServiceNow and other enterprise systems and data sources using APIs, middleware, and scripted solutions
  • Custom Applications: Build custom ServiceNow applications and modules to address unique organizational needs, providing scalable and efficient solutions
  • Automation & Optimization: Create and maintain automated workflows, streamline processes, and identify opportunities to improve service delivery through automation
  • Troubleshooting & Maintenance: Perform diagnostics, issue resolution, and platform upgrades while minimizing service disruptions and ensuring system security
  • Documentation: Create and maintain technical documentation, including design specifications, workflow diagrams, and operational procedures for ServiceNow configurations and applications
  • Stakeholder Collaboration: Work closely with stakeholders, project managers, process owners, and technical teams to translate business requirements into tailored platform solutions
  • Quality Assurance: Conduct testing and validation of ServiceNow configurations and custom applications to ensure performance, scalability, and compatibility with organizational standards
  • User Support: Provide support and training to end-users and administrators, ensuring optimal use of the ServiceNow platform and expanding platform adoption
SAIC is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

Education:

  • High School Diploma/GED

Certifications (CWF Requirements):

  • Candidates must satisfy Cybersecurity Workforce Framework (CWF)ID 621 (Software Developer - Intermediate Level) requirements, as outlined byNavy COOL
    • This requirement can be met by possessing one or more of the following qualifying certifications:
      • ServiceNow Certified Application Developer (CAD)
      • ServiceNow Certified Technical Architect (CTA)
      • ServiceNow Certified System Administrator (CSA)
      • ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM)
      • ServiceNow Certified Implementation Specialist - IT Operations Management (CIS-ITOM)
      • ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM)
      • ServiceNow Certified Implementation Specialist - Human Resources (CIS-HR)
      • ServiceNow Certified Implementation Specialist - Security Incident Response (CIS-SIR)
    • OR This requirement can be met through:
      • ABachelor's Degreein Cybersecurity, Computer Science, IT, or a related field

Experience:

  • 2-5 yearsof professional experience managing and supporting enterprise-levelServiceNow environments

Technical Skills:

  • Proficiency inJavaScriptfor scripting and customizations within the ServiceNow platform
  • Experience developing and maintainingServiceNow applicationsusingServiceNow StudioorScoped Applications
  • Advanced scripting knowledge, includingServer-Side Scripts(Business Rules, Script Includes) andClient-Side Scripts(Client Scripts, UI Policies)
  • Expertise inServiceNow Glide APIfor database manipulation, API calls, and integrations
  • Ability to create and manageREST and SOAP APIswithin ServiceNow for third-party integrations
  • Experience in creating and editingWorkflows,Flow Designer, andAutomated Tasks

Clearance Requirement:

  • ActiveTS/SCIclearance with the ability to obtain and maintain aTS/SCI with Poly

Work Environment and Notes:

  • On-Site Work: All work must be conductedon-sitein Springfield, VA
  • Program Scope: Supports on-premises enterprise IT environments, including virtualized Windows servers, MS SQL Server databases, and networking layers
  • Subcontractor Role: Responsibilities and compensation vary based on the subcontract agreement, with a competitive salary aligned to market rates and role-specific requirements

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