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Implementation Specialist Jobs in Michigan (NOW HIRING)

ESPEC North America Inc

AI Specialist

Hudsonville, MI · On-site

The AI Specialist works with employees and departments to identify appropriate AI use cases ... Essential Duties and Responsibilities · Supports the implementation, configuration, administration ...

Rivet Work Inc.

Implementation Manager

Detroit, MI · On-site

The Role As an Implementation Manager at RIVET, you'll bring your construction experience-everything you've learned running jobs, coordinating labor, and leading crews-to customers turning to RIVET ...

RIVET Work

Implementation Manager

Detroit, MI · On-site

The Role As an Implementation Manager at RIVET, you'll bring your construction experienceeverything you've learned running jobs, coordinating labor, and leading crewsto customers turning to RIVET to ...

RIVET Work

Implementation Manager

Detroit, MI · On-site

$90 - $120/hr

The Role As an Implementation Manager at RIVET, you'll bring your construction experience--everything you've learned running jobs, coordinating labor, and leading crews--to customers turning to RIVET ...

RIVET Work

Implementation Manager

Detroit, MI · On-site

The Role As an Implementation Manager at RIVET, you'll bring your construction experience-everything you've learned running jobs, coordinating labor, and leading crews-to customers turning to RIVET ...

Trapeze

Implementation Consultant

Three Rivers, MI · Remote

Travel is required (up to 50% within North America) The Implementation Consultant works directly with clients and colleagues to improve transit operations using Trapeze's Enterprise Asset Management ...

Stellantis

CMDB Product Owner (ServiceNow)

Auburn Hills, MI · On-site

$51 - $70.25/hr

Relevant certifications (e.g., ServiceNow Certified Implementation Specialist, ITIL). * NICE TO HAVE; Experience / certification with ServiceNow Discovery and Service Mapping would be a plus

Trapeze

Implementation Consultant

Three Rivers, MI · Remote

Travel is required (up to 50% within North America) The Implementation Consultant works directly with clients and colleagues to improve transit operations using Trapeze's Enterprise Asset Management ...

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Implementation Specialist information

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$62

How much do implementation specialist jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for implementation specialist in Michigan is $29.71, according to ZipRecruiter salary data. Most workers in this role earn between $22.02 and $30.38 per hour, depending on experience, location, and employer.

What does an implementation specialist do?

An implementation specialist works with companies that adopt new software systems, making sure the system meets the client’s needs. As an implementation specialist, your duties are to assist with the installation and customization of software as a service (SaaS) systems. Your responsibilities include collecting data about company objectives and facilitating training sessions for company employees. Depending on the size of your client company and the scope of the system implementation, you may work independently or with a team of implementation specialists. As an implementation specialist, you report to an implementation manager or engagement manager.

How does an implementation specialist interact with clients and internal teams during a project rollout?

As an Implementation Specialist, you serve as the primary point of contact between clients and your company during the project rollout phase. You’ll coordinate closely with clients to understand their requirements, provide training, and troubleshoot any issues that arise. Internally, you collaborate with project managers, developers, and support teams to ensure a smooth transition from sales to deployment, addressing both technical and process-related challenges. Effective communication and organization are key, as you often balance multiple projects and stakeholders simultaneously.

What are the key skills and qualifications needed to thrive as an implementation specialist, and why are they important?

To thrive as an Implementation Specialist, you need strong project management skills, technical aptitude, and a background in business or information technology. Familiarity with CRM software, data integration tools, and relevant certifications such as PMP or ITIL are often valuable. Excellent communication, problem-solving, and customer service skills help build client trust and ensure smooth onboarding processes. These skills are crucial for successfully deploying solutions, meeting client expectations, and driving long-term customer satisfaction.

What is the difference between Implementation Specialist vs Customer Support Specialist?

AspectImplementation SpecialistCustomer Support Specialist
Primary FocusDeploying and configuring products or services for clientsAssisting customers with troubleshooting and ongoing support
Required SkillsTechnical knowledge, project management, communicationProblem-solving, communication, product knowledge
Work EnvironmentProject-based, client-facing, technical teamsCall centers, help desks, customer service teams
CertificationsRelevant technical or industry certifications often preferredCustomer service or support certifications beneficial

While both roles involve client interaction, Implementation Specialists focus on deploying and configuring products, ensuring successful implementation. Customer Support Specialists primarily handle ongoing support and troubleshooting. The roles differ in scope, with Implementation Specialists often working on projects from start to finish, whereas Customer Support Specialists provide continuous assistance post-implementation.

Is implementation specialist a stressful job?

Implementation specialists often face pressure to meet project deadlines and ensure client satisfaction, which can contribute to stress. The role requires strong organizational skills, problem-solving, and the ability to manage multiple tasks simultaneously, making it potentially demanding but also rewarding for those comfortable with fast-paced environments.

Is implementation specialist entry level?

Implementation specialists can be entry-level or require some experience, depending on the company and industry. Entry-level roles typically require basic knowledge of the company's products or services, strong communication skills, and sometimes relevant certifications. More advanced positions may demand prior experience with project management, technical skills, or specific tools.
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Implementation Specialist jobs near you
Infographic showing various Implementation Specialist job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 12% Part Time, 4% Contract, and 1% Nights. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $61,799 per year, or $29.7 per hour.

Business Central Product Implementation Specialist

Cavallo Solutions

Grand Rapids, MI • On-site

Full-time

Re-posted 12 days ago

Job description

At Cavallo, we develop advanced profit and workflow technologies designed to enhance and optimize Microsoft Dynamics 365 Business Central for wholesale distributors. We are seeking a highly skilled Business Central Product Implementation Specialist to join our Professional Services team.


Distinct from traditional ERP consulting positions centered on core financial modules or general ledger configuration, this role serves as the definitive deployment lead for Cavallo's proprietary cloud software suite. The primary objective is to engineer, configure, and embed Cavallo's advanced workflow and optimization extensions directly into client Business Central environments to drive operational efficiency.


This position is ideal for Business Central systems experts seeking to specialize in high-impact, proprietary product delivery and push the functional boundaries of the BC platform using Cavallo products.


Key Responsibilities


Technical Product Deployment & Embedding


  • Own the Cavallo Implementation Lifecycle:Lead the functional and technical deployment of Cavallo's BC cloud software suite from environment preparation through to go-live.
  • Extension Configuration & Optimization:Act as the hands-on engineer responsible for configuring Cavallo's proprietary extensions, ensuring they sit perfectly on top of the client's BC infrastructure and align with their specific distribution workflows.
  • Advanced Workflow Engineering:Utilize Cavallo's powerful workflow engine to design, build, and automate complex order-to-cash and inventory processes directly within the client's BC environment.
  • Extension & Environment Safeguarding:Evaluate client environments for custom AL extensions, third-party ISV apps, or API integrations that might conflict with Cavallo's software logic, proactively troubleshooting to ensure high performance and an upgrade-safe environment.


Legacy Migrations


  • Fit-Gap & Customization Guardrails:Run highly technical discovery sessions to identify gaps between out-of-the-box BC functionality, Cavallo products, and custom code, determining the most efficient technical path forward.
  • System Performance & Optimization:Troubleshoot and resolve complex system risks, performance bottlenecks, and data integrity challenges throughout the implementation lifecycle.


Partner Collaboration & Technical Leadership


  • Partner Alignment:Collaborate closely with Microsoft Dynamics partners and ISVs to co-architect multi-vendor solutions, ensuring Cavallo products harmonize perfectly with the core BC base application.
  • Internal Subject Matter Expert:Serve as the final internal escalation point for complex BC functionality questions, mentoring the broader team to elevate collective technical capabilities.


Required Qualifications & Skills


  • Deep Business Central Expertise:4+ years of dedicated, hands-on experience implementing, configuring, and customizing Microsoft Dynamics 365 Business Central (SaaS environment required).
  • Technical Breadth:Strong understanding of BC architecture, data schemas, cloud environments, and standard modules (specifically Inventory, Sales, and Distribution).
  • Development & API Familiarity:Solid understanding of AL development principles, event-driven architecture, web services (OData/REST APIs), and BC extension capabilities.
  • Proven Migration Track Record:Direct experience managing the technical nuances of migrating data and processes from legacy systems (specifically Dynamics GP) into Business Central.
  • Problem-Solving & Grit:Proven ability to dive deep into a system, diagnose configuration or data conflicts, and build stable, automated workarounds.
  • Power Platform Integration:Proven experience utilizing Microsoft Power Automate to build custom cloud flows, bridge technical product gaps, and further enhance or extend Cavallo's native functionality.
  • Education:Bachelor's degree in Management Information Systems (MIS), Computer Science, Information Technology, Business Administration, or equivalent practical experience.


About Cavallo


Cavallo is at the forefront of developing cutting-edge profit technologies for product-centric brands and wholesale distributors. We're seeking the self-motivated, the hard-working, the problem solvers, and the dedicated to join our team of experts. We're focused on helping businesses grow, expand, or reshape how they do things by approaching each and every problem with energy, creativity, and confidence. Ingenuity, adaptation, and evolution are at the core for us at Cavallo.


Our Grand Rapids-based headquarters is focused on helping change the way organizations do business through our software products, customizations, expertise, and support. Our enterprise software solutions work with leading business applications, including multiple leading ERP platforms, and integrate with a wide range of apps and other technologies. Cavallo has been in the business of helping manufacturing and distribution companies increase productivity and efficiency since 2003. We got our start when a small business owner tasked a software developer with transforming a pile of clipboards and legal pads into a streamlined, efficient inventory management system. We have been sharing ideas and innovating ever since.


Join Cavallo and help shape the next generation of data-driven enterprise solutions. If you are a visionary leader passionate about innovation, execution, and scaling world-class products, we'd love to hear from you!

Apply