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Implementation Specialist Jobs in Michigan (NOW HIRING)

RevSpring, Inc.

Implementation Specialist

Livonia, MI · On-site

Implementation Specialist Job Summary: The Implementation Specialist is an integral member of the Client Services team, responsible for leading the successful implementation of RevSpring's customer ...

Future Energy

Implementation Specialist

Troy, MI · On-site

The Implementation Specialist is responsible for the end-to-end execution of Electric Vehicle Supply Equipment (EVSE) site implementations, managing 30+ concurrent projects with precision and ...

Future Energy

Implementation Specialist

Troy, MI · On-site

The Implementation Specialist is responsible for the end-to-end execution of Electric Vehicle Supply Equipment (EVSE) site implementations, managing 30+ concurrent projects with precision and ...

Future Energy

Implementation Specialist

Troy, MI · On-site

$50K - $60K/yr

The Implementation Specialist is responsible for the end-to-end execution of Electric Vehicle Supply Equipment (EVSE) site implementations, managing 30+ concurrent projects with precision and ...

Future Energy

Implementation Specialist

Troy, MI · On-site

The Implementation Specialist is responsible for the end-to-end execution of Electric Vehicle Supply Equipment (EVSE) site implementations, managing 30+ concurrent projects with precision and ...

Future Energy Group

Implementation Specialist

Troy, MI · On-site

Position Summary The Implementation Specialist is responsible for the end-to-end execution of Electric Vehicle Supply Equipment (EVSE) site implementations, managing 30+ concurrent projects with ...

TRIARQ Health

Implementation Specialist

Royal Oak, MI · On-site

Position Summary The Implementation Specialist leads the end-to-end onboarding and implementation of the company's EMR and revenue cycle platform for new and existing clients. This is a dual ...

Slate Auto

CRO Implementation Specialist

Troy, MI · On-site

$75K - $104K/yr

... Implementation Specialist to execute A/B tests, personalization campaigns, and multivariate experiments. This role ensures smooth technical integration of optimization tools and maintains site ...

Recar

CRO Implementation Specialist

Troy, MI · On-site

$75K - $104K/yr

Implement A/B and multivariate tests using tools like Optimizely. * Ensure website functionality and performance during testing phases. * Troubleshoot and resolve technical issues related to CRO ...

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Implementation Specialist information

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$12

$29

$62

How much do implementation specialist jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for implementation specialist in Michigan is $29.71, according to ZipRecruiter salary data. Most workers in this role earn between $22.02 and $30.38 per hour, depending on experience, location, and employer.

What does an implementation specialist do?

An implementation specialist works with companies that adopt new software systems, making sure the system meets the client’s needs. As an implementation specialist, your duties are to assist with the installation and customization of software as a service (SaaS) systems. Your responsibilities include collecting data about company objectives and facilitating training sessions for company employees. Depending on the size of your client company and the scope of the system implementation, you may work independently or with a team of implementation specialists. As an implementation specialist, you report to an implementation manager or engagement manager.

How does an implementation specialist interact with clients and internal teams during a project rollout?

As an Implementation Specialist, you serve as the primary point of contact between clients and your company during the project rollout phase. You’ll coordinate closely with clients to understand their requirements, provide training, and troubleshoot any issues that arise. Internally, you collaborate with project managers, developers, and support teams to ensure a smooth transition from sales to deployment, addressing both technical and process-related challenges. Effective communication and organization are key, as you often balance multiple projects and stakeholders simultaneously.

What are the key skills and qualifications needed to thrive as an implementation specialist, and why are they important?

To thrive as an Implementation Specialist, you need strong project management skills, technical aptitude, and a background in business or information technology. Familiarity with CRM software, data integration tools, and relevant certifications such as PMP or ITIL are often valuable. Excellent communication, problem-solving, and customer service skills help build client trust and ensure smooth onboarding processes. These skills are crucial for successfully deploying solutions, meeting client expectations, and driving long-term customer satisfaction.

What is the difference between Implementation Specialist vs Customer Support Specialist?

AspectImplementation SpecialistCustomer Support Specialist
Primary FocusDeploying and configuring products or services for clientsAssisting customers with troubleshooting and ongoing support
Required SkillsTechnical knowledge, project management, communicationProblem-solving, communication, product knowledge
Work EnvironmentProject-based, client-facing, technical teamsCall centers, help desks, customer service teams
CertificationsRelevant technical or industry certifications often preferredCustomer service or support certifications beneficial

While both roles involve client interaction, Implementation Specialists focus on deploying and configuring products, ensuring successful implementation. Customer Support Specialists primarily handle ongoing support and troubleshooting. The roles differ in scope, with Implementation Specialists often working on projects from start to finish, whereas Customer Support Specialists provide continuous assistance post-implementation.

Is implementation specialist a stressful job?

Implementation specialists often face pressure to meet project deadlines and ensure client satisfaction, which can contribute to stress. The role requires strong organizational skills, problem-solving, and the ability to manage multiple tasks simultaneously, making it potentially demanding but also rewarding for those comfortable with fast-paced environments.

Is implementation specialist entry level?

Implementation specialists can be entry-level or require some experience, depending on the company and industry. Entry-level roles typically require basic knowledge of the company's products or services, strong communication skills, and sometimes relevant certifications. More advanced positions may demand prior experience with project management, technical skills, or specific tools.
More about Implementation Specialist jobs

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For Implementation Specialist jobs in Michigan, the most frequently searched job titles are:

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Implementation Specialist jobs near you
Infographic showing various Implementation Specialist job openings in Michigan as of September 2026, with employment types broken down into 100% Full Time. Highlights an 74% In-person, and 26% Remote job distribution, with an average salary of $61,799 per year, or $29.7 per hour.

Implementation Specialist

Livonia, MI • On-site

RevSpring, Inc.
501 - 1,000 employees
Learn more about RevSpring, Inc.external

Full-time

Posted 29 days ago

Key responsibilities

  • Lead customer implementations from project kickoff through successful production deployment.

  • Configure, validate, test, and implement customer communication solutions, ensuring alignment with business requirements and best practices.

  • Coordinate implementation activities across Product, Development, Operations, and other cross-functional teams.

Job description

Job Title: Implementation Specialist
Job Summary:
The Implementation Specialist is an integral member of the Client Services team, responsible for leading the successful implementation of RevSpring's customer communication solutions. The primary responsibility of this position is to partner with customers throughout the implementation lifecycle by translating business requirements into technical solutions, coordinating cross-functional needs, configuring and validating customer solutions, and ensuring successful production deployment.
This role serves as the primary implementation lead for assigned customer projects, guiding customers from project kickoff through go live while collaborating with multiple internal teams. The Implementation Specialist combines strong project management skills, technical aptitude, and customer consulting capabilities to deliver high-quality implementations that meet customer objectives and support long-term success.
This position contributes directly to RevSpring's mission of delivering innovative customer communication solutions while supporting the company's leadership in Healthcare Revenue Cycle Management and Financial Services.
Essential Functions:
  • Lead customer implementations from project kickoff through successful production deployment.
  • Serve as the primary implementation contact for customers during onboarding, solution deployment, and project execution.
  • Gather, analyze, and document customer business, technical, and operational requirements.
  • Translate customer requirements into scalable communication solutions utilizing RevSpring platforms and implementation tools.
  • Configure, validate, test, and implement customer communication solutions, ensuring alignment with business requirements and best practices.
  • Develop and execute implementation plans, project schedules, and deployment strategies while managing timelines, milestones, and customer expectations.
  • Analyze customer data files, validate data integrity, troubleshoot file issues, and support data mapping and transformation activities.
  • Coordinate implementation activities across Product, Development, Operations, Production, Quality Assurance, and other cross-functional teams.
  • Facilitate implementation meetings, status updates, risk assessments, and project communications with customers and internal stakeholders.
  • Develop and execute implementation testing strategies, including system testing, user acceptance testing (UAT), and production readiness validation.
  • Identify implementation risks, dependencies, and potential project issues while proactively developing mitigation plans.
  • Troubleshoot implementation challenges, perform root cause analysis, and collaborate with technical teams to deliver timely resolutions.
  • Support production cutover activities, deployment validation, and post-implementation stabilization.
  • Provide implementation documentation, customer training, knowledge transfer, and operational handoff to ongoing support teams.
  • Maintain detailed project documentation, implementation records, and customer configuration information.
  • Develop expertise in RevSpring products, platforms, services, implementation methodologies, and integration capabilities.
  • Maintain knowledge of Healthcare Revenue Cycle Management, Financial Services, customer communications, and industry best practices.
  • Recommend implementationimprovements, process enhancements, and solution optimizations that improve customer outcomes and operational efficiency.
  • Identify opportunities to standardize implementation processes, improve project execution, and enhance the customer onboarding experience.
  • Demonstrate a commitment to continuous learning by expanding technical knowledge and staying current on evolving platform capabilities, implementation methodologies, and industry trends.

Minimum Requirements:
Specific Job Skills:
  • 3+ years related experience in business development or sales, preferably in healthcare technology.
  • Demonstrated track record of achieving sales targets.
  • Direct experience with cold calling, qualifying leads, and setting appointments.
  • Experience with Salesforce and HubSpot are a plus.

Education: Bachelor's degree or equivalent combination of education and/or related work experience.
Experience:
  • Minimum of two (2) years of experience in software implementation, project management, customer onboarding, professional services, customer success, technical consulting, or a related customer-facing role.
  • Experience implementing software solutions, SaaS platforms, or customer communication technologies preferred.
  • Experience working with customer data files, file validation, data mapping, and business applications preferred.
  • Experience in Healthcare Revenue Cycle Management, Financial Services, customer communications, or other technology-enabled business environments preferred.
  • Experience coordinating cross-functional implementation projects preferred.
  • Proficiency with Microsoft Office applications.
  • Experience with CRM, project management, ticketing, and implementation management systems preferred.

Supervision: N/A
Certifications: N/A
Language Skills:
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from a variety of both internal and external sources.
Physical Capabilities: Standard categories
The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
RevSpring is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Note: This Job Description may not describe all of the job responsibilities and standards assigned to this position. The duties may change from time to time. RevSpring does not discriminate against any group in hiring or employment practices. Nothing in this job description constitutes a contract for employment.
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