Implementation Manager Jobs in Portland, OR (NOW HIRING)

Description

 This position is based in Merida, Yucatan, Mexico.  If you do not live in/around Merida, and are still interested in this position, relocation will be required within 60 days of accepting this position.  Verato will provide a relocation bonus of $42,500 MNX pesos to help with your move.

ABOUT VERATO

As digital transformation and AI progress at lightning speed, organizations find themselves data-rich and insights-poor. Digital transformation's promise to drive better experiences and business performance is falling short.  Data is often trapped in silos across disconnected systems of record, such as ERPs and EHRs, systems of engagement, such as CRMs, and systems of insight, such as cloud data platforms. These systems cannot integrate seamlessly without a single source of truth for identity, making it impossible to share and consume complete and trusted 360-degree views of people, organizations, and networks.  

Verato, the identity intelligence experts, powers exceptional experiences everywhere by solving the problem that drives everything else - knowing who is who. The Verato MDM Clouda, the next generation of MDM, delivers unprecedented identity intelligence by uniquely combining extraordinary identity resolution and enrichment with identity verification, AI-powered data governance, and advanced insights. Verato re-imagines MDM to be purpose-built and nimble to drive a complete and trusted 360-degree view of people, organizations, and networks across complex ecosystems with unmatched speed to value, enterprise-grade performance, and customer success.  More than 75% of the US population flows through Verato, powering a single source of truth for identity across the critical industries of healthcare, life sciences, financial services, public sector, and beyond. For more information, visit verato.com.

Core to Verato's strategy for sustained growth is our commitment to building a strong, people-first culture that attracts, develops, and retains top talent worldwide. Verato operates on the simple principle that a company must prioritize its employees first and foremost. In return, these employees will take care of the company's customers, and in turn, those customers will support the company's shareholders. Verato believes in empowering teams with the best tools and development opportunities available. Staff are given chances to expand their knowledge in areas like technology (e.g., big data, distributed/cloud computing, complex algorithms), healthcare, and organizational development. As Verato continues a path of high growth and significant impact, every team member gains an influential front-row seat as we execute our business strategy. Together, we can bring about a profound and positive transformation in healthcare as we know it today. 

VERATO VALUES

We are committed to continually raising the standard of excellence throughout the organization, from marketing to engineering to customer service. Our guiding principles are to Make a Difference, to be Trustworthy, and to be Customer Obsessed.

Verato employees have a precise focus on proactively protecting the privacy and security of all systems while always ensuring they are following documented policies and procedures.

ABOUT THE POSITION

As an Implementation Consultant with a strong technical background and a budding expertise in identity resolution technologies, this role is designed for professionals who are evolving their technical and analytical skills within the realm of cloud-based applications, databases, and data analytics. This role is pivotal in implementing, supporting, and enhancing our identity platform services for healthcare and other industries.  This position reports to the Manager of Implementation.

RESPONSIBILITIES

• Facilitate the technical onboarding of customers onto the Verato platform, ensuring a smooth transition and integration with their existing systems.
• Utilize scripting languages to automate data integration, setup, and customization processes, enhancing customer experience and solution effectiveness.
• Implement and configure analytics solutions, enabling customers to derive actionable insights from their data on the Verato platform.
• Provide expert guidance on database management practices, ensuring optimal configuration, performance, and integration of databases within the SaaS environment.
• Collaborate with customers to understand their business needs and technical requirements, translating these into functional implementations on the Verato platform.
• Develop and maintain comprehensive documentation and training materials, facilitating knowledge transfer and empowering customers to effectively use the platform.
• Manage and resolve escalated technical support tickets, offering solutions that align with customers' strategic goals and operational workflows.
• Continuously update personal knowledge and skills in SaaS technologies, business processes, and analytics tools, contributing to the team's expertise and service quality.

Requirements

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related technical field.
• 4+ years of experience in technical roles with a focus on SaaS solution implementation, database management, and process automation.
• Proficiency in scripting for automation of data processes and custom solution integrations.
• Experience with analytics and business intelligence tools such as Sisense, Looker, Tableau, or Power BI.
• Familiarity with systems integrations into SaaS solutions to streamline customer onboarding and operations.
• Strong problem-solving skills, with a systematic approach to addressing technical challenges.
• Excellent communication skills, capable of effectively engaging with both technical and non-technical stakeholders.
• Prior experience in the healthcare industry is a plus.