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Immigration Customer Service Jobs (NOW HIRING)

Akerman

Immigration Coordinator

Miami, FL · On-site

Customer service and marketing skills are a plus. A High School Diploma is required; Bachelor's Degree preferred. Prior immigration experience and/or law firm experience is desired. Candidates must ...

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How much do immigration customer service jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for immigration customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Immigration Customer Service position, and why are they important?

To succeed in Immigration Customer Service, you need strong communication skills, attention to detail, and a solid understanding of immigration processes and regulations, often supported by relevant education such as a diploma or degree. Familiarity with case management software, government databases, and document verification systems is highly beneficial. Exceptional interpersonal skills, patience, and cultural sensitivity help you excel in assisting clients from diverse backgrounds. These competencies are crucial for accurately guiding applicants, handling sensitive situations, and ensuring a smooth and compliant immigration experience.

Can ICE legally ask for ID?

Immigration and Customs Enforcement (ICE) agents can request identification during their enforcement activities, especially if they have legal authority or a warrant. However, individuals are generally not required to show ID unless they are under arrest or in specific situations such as traffic stops or immigration checks, depending on jurisdiction. Knowing your rights and understanding when ID can be lawfully requested is important for both job-related interactions and personal legal awareness.

What does immigration mean?

Immigration, in the context of an immigration customer service role, refers to the process of individuals moving to a new country to live, work, or study. It involves understanding legal requirements, documentation, and procedures related to visas, residency, and citizenship. Customer service professionals in this field assist clients with these processes and ensure compliance with immigration laws.

What are the typical daily responsibilities for someone working in Immigration Customer Service?

In an Immigration Customer Service role, your daily duties often include responding to inquiries from clients about visa and residency applications, reviewing and verifying documentation, and assisting with the completion and submission of required forms. You may also provide updates on case statuses, coordinate closely with immigration officers or lawyers, and help resolve any issues or delays in the application process. The job requires staying current with changing policies and regulations to provide accurate information and support. Teamwork and collaboration are key, as you may work closely with both internal colleagues and external agencies to ensure clients receive reliable and timely assistance.

What is an Immigration Customer Service job?

An Immigration Customer Service job involves assisting individuals with inquiries related to visa applications, immigration forms, residency requirements, and other immigration processes. Representatives provide information, answer questions, and guide applicants through procedures while ensuring compliance with immigration laws. They may work for government agencies, legal firms, or private organizations that offer immigration support. Strong communication skills, attention to detail, and knowledge of immigration policies are essential for this role.

Can I move to Canada without a job?

An immigration customer service role involves providing guidance on immigration processes, including work and residence permits. Moving to Canada without a job typically requires applying through programs like Express Entry or Provincial Nominee Programs, which may prioritize skilled workers and require meeting specific criteria; securing employment can also facilitate the immigration process. Job seekers should review official government resources for eligibility and documentation requirements.

What's the hardest citizenship to get?

For an immigration customer service role, the hardest citizenship to obtain often depends on the country's immigration policies, requirements, and processing times. Countries with strict eligibility criteria, lengthy residency periods, or complex application processes, such as Japan or Switzerland, are generally considered more difficult to acquire citizenship in. Understanding these complexities can help in advising clients effectively.
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Immigration Customer Service jobs near you
Infographic showing various Immigration Customer Service job openings in the United States as of June 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Immigration Coordinator

Immigration Coordinator

Akerman

Miami, FL • On-site

Full-time

Posted 7 days ago

Job description

Founded in 1920, Akerman is recognized as one of the nation's premier law firms, with more than 700 lawyers across the United States.
Akerman is seeking a full-time Immigration Coordinator for our Labor & Employment/Immigration Practice Group, based in our Miami office. The Immigration Coordinator will work in a fast-paced team environment responding to a high volume of client inquiries as well as monitor the status of cases. This is a full-time role that requires you to work onsite Monday through Friday, with the ability and willingness to work extended hours when necessary to meet client and firm deadlines. Below is a list of some of the responsibilities for the position:
  1. Involved in handling large volume projects.
  2. Compile documents and information on clients/nurses for USCIS.
  3. Order checks for filing fees needed on Chrome River for each client.
  4. Scan documents to I-Manage.
  5. Create letters for clients and Immigration services in order to make process run smoothly.
  6. Prepare all cases for signing for attorney.
  7. E-mail clients for documents and make calls to clients to create an ongoing relationship for correspondence.
  8. Work directly with attorney and team to make sure team work is not in need of any emergencies.
  9. Send out Questionnaires through E-IMMIGRATION and collect data on each client.
  10. Do searches on USCIS site for multiple documents.
  11. Engage in Zoom calls when needed with nurses and attorney.
  12. Make sure dates and addresses are correct on E-Immigration.
  13. Prepare Fed-Ex labels and cover sheets for O/S to expedite case faster.
  14. Assists Paralegals on every level as needed.

The Coordinator will maintain client contact information; update and manage status reports; upload documents into immigration case management system; and assist with projects as assigned. The Coordinator must learn procedural and processing requirements for non-immigrant and immigrant visa petitions and applications. Customer service and marketing skills are a plus. A High School Diploma is required; Bachelor's Degree preferred. Prior immigration experience and/or law firm experience is desired. Candidates must have a working knowledge of Microsoft Outlook, Word and Excel. The ideal candidate must be able to work independently, have excellent service orientation skills and strong attention to detail. Bilingual in English/Spanish is a plus for this position.
We offer an excellent compensation and benefits package. Please submit your resume, cover letter, and salary requirements. EOE
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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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