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Immigration Customer Service Jobs in Virginia (NOW HIRING)

Unifi

Airport Customer Service Agent Bilingual-IAD

Sterling, VA · On-site

$15.25 - $20.50/hr

General information Job Title Airport Customer Service Agent Bilingual-IAD Date Monday, July 6, ... Direct passengers through Customs, Immigration, and Quarantine. * Assist ramp agents to ensure that ...

United Site Services

Service Technician

Gainesville, VA · On-site

$19.49 - $26.32/hr

Perform customer service interaction when on customer work sites to ensure they are getting the ... Citizenship and Immigration Services (USCIS); and should not be construed as creating additional ...

United Site Services

Service Technician

Gainesville, VA · On-site

$19.49 - $26.32/hr

Perform customer service interaction when on customer work sites to ensure they are getting the ... Citizenship and Immigration Services (USCIS); and should not be construed as creating additional ...

United Site Services

Service Technician

Gainesville, VA · On-site

$19.49 - $26.32/hr

Perform customer service interaction when on customer work sites to ensure they are getting the ... Citizenship and Immigration Services (USCIS); and should not be construed as creating additional ...

United Site Services

Service Technician

Gainesville, VA · On-site

$19.49 - $26.32/hr

Perform customer service interaction when on customer work sites to ensure they are getting the ... Citizenship and Immigration Services (USCIS); and should not be construed as creating additional ...

United Site Services

Service Technician

Mckenney, VA · On-site

$17.64 - $23.81/hr

Perform customer service interaction when on customer work sites to ensure they are getting the ... Citizenship and Immigration Services (USCIS); and should not be construed as creating additional ...

United Site Services

Service Technician

Gainesville, VA · On-site

$19.49 - $26.32/hr

Perform customer service interaction when on customer work sites to ensure they are getting the ... Citizenship and Immigration Services (USCIS); and should not be construed as creating additional ...

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All JobsImmigration Customer Service JobsImmigration Customer Service Jobs in Virginia

Immigration Customer Service information

See Virginia salary details

$9

$18

$26

How much do immigration customer service jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for immigration customer service in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Immigration Customer Service position, and why are they important?

To succeed in Immigration Customer Service, you need strong communication skills, attention to detail, and a solid understanding of immigration processes and regulations, often supported by relevant education such as a diploma or degree. Familiarity with case management software, government databases, and document verification systems is highly beneficial. Exceptional interpersonal skills, patience, and cultural sensitivity help you excel in assisting clients from diverse backgrounds. These competencies are crucial for accurately guiding applicants, handling sensitive situations, and ensuring a smooth and compliant immigration experience.

How much do USCIS agents make?

U.S. Citizenship and Immigration Services (USCIS) agents, also known as immigration officers, typically earn between $50,000 and $80,000 annually, depending on experience and location. They often require background checks and security clearances and work in government offices handling immigration applications and enforcement tasks.

Does USCIS offer remote work options?

Immigration Customer Service roles at USCIS are typically performed onsite at government offices, but some positions may offer remote or telework options depending on agency policies and operational needs. Candidates should review specific job postings for details on remote work availability and requirements such as security clearances or specialized training.

What are the typical daily responsibilities for someone working in Immigration Customer Service?

In an Immigration Customer Service role, your daily duties often include responding to inquiries from clients about visa and residency applications, reviewing and verifying documentation, and assisting with the completion and submission of required forms. You may also provide updates on case statuses, coordinate closely with immigration officers or lawyers, and help resolve any issues or delays in the application process. The job requires staying current with changing policies and regulations to provide accurate information and support. Teamwork and collaboration are key, as you may work closely with both internal colleagues and external agencies to ensure clients receive reliable and timely assistance.

What are the highest paid customer service jobs?

In customer service, roles such as customer service managers, technical support managers, and call center directors tend to have the highest salaries, often exceeding $70,000 annually. These positions typically require leadership skills, industry experience, and sometimes specialized certifications, with higher pay found in industries like technology, finance, and healthcare.

What is an Immigration Customer Service job?

An Immigration Customer Service job involves assisting individuals with inquiries related to visa applications, immigration forms, residency requirements, and other immigration processes. Representatives provide information, answer questions, and guide applicants through procedures while ensuring compliance with immigration laws. They may work for government agencies, legal firms, or private organizations that offer immigration support. Strong communication skills, attention to detail, and knowledge of immigration policies are essential for this role.

What does an immigration receptionist do?

An immigration receptionist greets visitors, answers phone calls, and manages appointments in an immigration office. They handle basic inquiries, direct clients to appropriate staff, and maintain office organization, often using office software and having knowledge of immigration procedures.
What are popular job titles related to Immigration Customer Service jobs in Virginia? For Immigration Customer Service jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Immigration Customer Service jobs in Virginia look for? The top searched job categories for Immigration Customer Service jobs in Virginia are:
Immigration Customer Service jobs near you
Infographic showing various Immigration Customer Service job openings in Virginia as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Customer Service Agent Part Time

American Airlines

Norfolk, VA • On-site

$20.23/hr

Part-time

Medical, Dental, Vision, Retirement

Posted 9 days ago

American Airlines rating

8.0

Company rating: 8.0 out of 10

Based on 369 frontline employees who took The Breakroom Quiz

6th of 26 rated airlines

Job description

7/24/26
American Airlines is seeking Part Time Customer Service Agent at the Norfolk International Airport.
The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement.
If you are a member of CWA-IBT union workgroup, you must submit a transfer request and not apply to this job posting. Please go to https://transfer.aa.com and submit a transfer request.
This job will continue to be posted until at least 07-31-26. If interested please apply prior to this date.
Job Description
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $20.23 per hour.
What you'll do
  • These are the essential functions of the job
    This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
  • Issue, reissue and refund passenger tickets
  • Book, ticket and confirm flight reservations
  • Rebook passengers on oversold flights and during irregular operations
  • Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
  • Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh
  • Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
  • Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria
  • Operate jetways/bridges for purposes of boarding and deplaning passengers
  • Make boarding and departure gate announcements
  • Deliver domestic/international flight documents
  • Perform passenger service flight close-out procedures
  • Accept, check and tag passengers' baggage at resolution centers, full-service ticket counters, and first class ticket counters
  • Maintain timeline of flight boarding process
  • Perform customer service on the job training
  • Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations
  • Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters
  • Queue lines at ticket counter kiosks and ticket counters
  • Clear/verify international documents at kiosk in the ticket counter area and activation stations
  • Accept and activate passengers' self-tagged bags at activation stations
  • Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors
  • Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts
  • Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.
  • Respond and assist during security and/or emergency situations
  • Provide connecting passengers with gate information
  • Provide quality customer service in a professional manner and in accordance with American's guidelines.
  • Adhere to company policies, procedures, and performance standards.
  • Complete job-relevant trainings
  • Adhere to government regulations (e.g. DOT, FAA, TSA)
  • Use multiple internal resources/systems including during customer interactions
  • Wear uniforms as required by company policy

* Reasonable accommodations may be made for qualifying individuals with disabilities.
Depending on your airport size, you may also do the following:
Perform Passenger Operation Control functions including air to ground communication as well as Tower functions Assist international passengers through customs/immigration, including baggage recheck Deliver boarding passes, international flight documents and customs/immigration forms
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
  • High school diploma or GED or international equivalent
  • Bilingual language skills required in some locations
  • Applicable valid driver's license as required by local authorities
  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
  • Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
  • Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
  • Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience
  • Working knowledge of Sabre or any other Passenger Service System
  • Previous face to face Customer Service experience
  • Working in a fast pace environment

What you'll get
Feel free to take advantage of all that American Airlines has to offer:
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

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