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Immigration Customer Service Jobs in Alberta (NOW HIRING)

First Choice Maintenance

Service Plumber

Edmonton, AB

CA$40 - CA$50/hr

We handle all customer billing and scheduling. You'll enjoy a steady flow of service calls from our ... Legally authorized to work in Canada (FCM does not sponsor work permits, visas, or immigration ...

Rejuvenation

Pottery Barn Stock Associate

Calgary, AB · On-site

Exemplify the highest level of customer service standards to internal and external customers * Scan ... immigration case or "sponsor" an individual for this position (for example, H-1B or other ...

BrokerLink

Commercial Insurance Advisor

Strathmore, AB · On-site

We want like-minded individuals who want to provide the highest level of customer service, who ... Please note that BrokerLink does not provide sponsorship or other support for immigration-related ...

BrokerLink

Commercial Insurance Advisor I

Canmore, AB · On-site

We want like-minded individuals who want to provide the highest level of customer service, who ... Please note that BrokerLink does not provide sponsorship or other support for immigration-related ...

Rochester Regional Health

CA$19.90 - CA$21.10/hr

Strong customer service and communication skills * High School diploma or equivalent EDUCATION ... immigration status, or any other characteristic protected by federal, state, or local law.

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Immigration Customer Service information

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$35

How much do immigration customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for immigration customer service in Alberta is $20.09, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $22.36 per hour, depending on experience, location, and employer.

What is an immigration customer service?

An Immigration Customer Service job involves assisting individuals with inquiries related to visa applications, immigration forms, residency requirements, and other immigration processes. Representatives provide information, answer questions, and guide applicants through procedures while ensuring compliance with immigration laws. They may work for government agencies, legal firms, or private organizations that offer immigration support. Strong communication skills, attention to detail, and knowledge of immigration policies are essential for this role.

What are the typical daily responsibilities for someone working in immigration customer service?

In an Immigration Customer Service role, your daily duties often include responding to inquiries from clients about visa and residency applications, reviewing and verifying documentation, and assisting with the completion and submission of required forms. You may also provide updates on case statuses, coordinate closely with immigration officers or lawyers, and help resolve any issues or delays in the application process. The job requires staying current with changing policies and regulations to provide accurate information and support. Teamwork and collaboration are key, as you may work closely with both internal colleagues and external agencies to ensure clients receive reliable and timely assistance.

What are the key skills and qualifications needed to thrive in immigration customer service, and why are they important?

To succeed in Immigration Customer Service, you need strong communication skills, attention to detail, and a solid understanding of immigration processes and regulations, often supported by relevant education such as a diploma or degree. Familiarity with case management software, government databases, and document verification systems is highly beneficial. Exceptional interpersonal skills, patience, and cultural sensitivity help you excel in assisting clients from diverse backgrounds. These competencies are crucial for accurately guiding applicants, handling sensitive situations, and ensuring a smooth and compliant immigration experience.

What qualifications do I need to work in immigration customer service?

To work in immigration customer service, candidates typically need a high school diploma or equivalent, strong communication and interpersonal skills, and knowledge of immigration policies and procedures. Some roles may require prior experience in customer service or familiarity with case management software. Certifications in immigration law or related fields can be advantageous.

What are popular job titles related to Immigration Customer Service jobs in Alberta?

For Immigration Customer Service jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching Immigration Customer Service jobs in Alberta look for?

The top searched job categories for Immigration Customer Service jobs in Alberta are:

Immigration Customer Service jobs near you
Infographic showing various Immigration Customer Service job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $41,781 per year, or $20.1 per hour.

Centralized Programs Agent - Immigration / OIS

Medicentres Canada Inc.

Edmonton, AB • On-site

Full-time

Re-posted yesterday

Key responsibilities

  • Process and send referrals to internal and external specialists, diagnostic testing sites, and hospitals.

  • Notify patients of their appointments and any special instructions via telephone, mail, or email.

  • Track outstanding referrals, follow up on pending referrals, and handle third party requests for patients and physicians.

Job description

Job Location: Clinic Support Office (CSO) - Edmonton, AB
Job Type: Full-Time
Experience Level: Entry Level
Schedule: Days
COMPANY INFORMATION:
Looking to make a difference?  Looking to join an incredible team?   
Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario.
Regardless of your role, you will be an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. Medicentres is seeking to change the way healthcare is delivered in Canada by using technology to improve the patient experience.
By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters.
JOB PURPOSE:
Reporting to the Centralized Programs Manager; the Centralized Programs Team (CPT) is responsible for providing exceptional customer service to patients, staff, and physicians through the operation of centralized programs. The CPT is in place to manage all aspects of patient referrals, third party requests and physician panel management while adhering to guidelines and governing laws provided by the Freedom of Information and Protection of Privacy Act, the Health Information Act and the Colleges of Physicians and Surgeons of Alberta, Manitoba and Ontario. In addition, the CPT is expected to assist with the execution of the organization’s strategic objectives as it relates to Centralized Programs.
PRINCIPAL RESPONSIBILITIES:
  • Processing and sending referrals to internal and external specialists, diagnostic testing sites, and Hospitals.
  • Attaching appropriate clinical information to referrals prior to sending.
  • Notifying patients of their appointments and any special instructions via telephone, mail or email.
  • Tracking of outstanding referrals and follow-up on pending referrals within recommended timeframes.
  • Third party requests for patients and physicians.
  • Handling questions/concerns in a friendly and effective manner in accordance with our customer service standards.
  • Processing panel management requests and notifying patients of their appointments.
  • Friendly and effective communication with all clinic staff, physicians, and patients.
  • Inbound and outbound call monitoring and response.
  • Record and document management.
  • Meet daily targets provided by the Centralized Programs Manager.
  • Awareness of the organization’s Core Purpose and Core Values and performing to these Core Values daily.
  • Perform other duties as assigned.
KNOWLEDGE, SKILLS AND EXPERIENCE:
  • 1-2 years in a Medical Office Assistant position.
  • Experience with EMR software is preferred.
  • Exceptional customer service skills.
  • Proven ability to handle confidential information in compliance with regulated guidelines.
  • Excellent communication skills in English; other languages are an asset.
  • Experience with Microsoft Office Suite.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs.
We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.
Please note, AI may be used in the selection and recruitment process.

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