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Immigration Customer Service Jobs in Texas (NOW HIRING)

MD Anderson

Visa & Immigration Advisor

Houston, TX · Hybrid

$29.09 - $36.30/hr

S. immigration regulations and institutional policies. The team facilitates employment ... They demonstrate strong time management, customer service orientation, and excellent written and ...

MD Anderson

Visa & Immigration Advisor

Houston, TX · Hybrid

$60K/mo

S. immigration regulations and institutional policies. The team facilitates employment ... They demonstrate strong time management, customer service orientation, and excellent written and ...

MD Anderson

Visa & Immigration Advisor

Houston, TX · Hybrid

$29.09 - $36.30/hr

S. immigration regulations and institutional policies. The team facilitates employment ... They demonstrate strong time management, customer service orientation, and excellent written and ...

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All JobsImmigration Customer Service JobsImmigration Customer Service Jobs in Texas

Immigration Customer Service information

See Texas salary details

$9

$17

$25

How much do immigration customer service jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for immigration customer service in Texas is $17.51, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $19.47 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in immigration customer service, and why are they important?

To succeed in Immigration Customer Service, you need strong communication skills, attention to detail, and a solid understanding of immigration processes and regulations, often supported by relevant education such as a diploma or degree. Familiarity with case management software, government databases, and document verification systems is highly beneficial. Exceptional interpersonal skills, patience, and cultural sensitivity help you excel in assisting clients from diverse backgrounds. These competencies are crucial for accurately guiding applicants, handling sensitive situations, and ensuring a smooth and compliant immigration experience.

What are the typical daily responsibilities for someone working in immigration customer service?

In an Immigration Customer Service role, your daily duties often include responding to inquiries from clients about visa and residency applications, reviewing and verifying documentation, and assisting with the completion and submission of required forms. You may also provide updates on case statuses, coordinate closely with immigration officers or lawyers, and help resolve any issues or delays in the application process. The job requires staying current with changing policies and regulations to provide accurate information and support. Teamwork and collaboration are key, as you may work closely with both internal colleagues and external agencies to ensure clients receive reliable and timely assistance.

What is an immigration customer service?

An Immigration Customer Service job involves assisting individuals with inquiries related to visa applications, immigration forms, residency requirements, and other immigration processes. Representatives provide information, answer questions, and guide applicants through procedures while ensuring compliance with immigration laws. They may work for government agencies, legal firms, or private organizations that offer immigration support. Strong communication skills, attention to detail, and knowledge of immigration policies are essential for this role.

What qualifications do I need to work in immigration customer service?

To work in immigration customer service, candidates typically need a high school diploma or equivalent, strong communication and interpersonal skills, and knowledge of immigration policies and procedures. Some roles may require prior experience in customer service or familiarity with case management software. Additional certifications in immigration law or related fields can be beneficial.
What are the most commonly searched types of Immigration Customer Service jobs in Texas? The most popular types of Immigration Customer Service jobs in Texas are:
What are popular job titles related to Immigration Customer Service jobs in Texas? For Immigration Customer Service jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Immigration Customer Service jobs in Texas look for? The top searched job categories for Immigration Customer Service jobs in Texas are:
What cities in Texas are hiring for Immigration Customer Service jobs? Cities in Texas with the most Immigration Customer Service job openings:
Immigration Customer Service jobs near you
Infographic showing various Immigration Customer Service job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,425 per year, or $17.5 per hour.

Client Immigration Representative I

Berry Appleman and Leiden

Richardson, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Who we are: BAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. We pursue the exceptional in all that we do, but never at the expense of our values. There's no denying our work is demanding, both in volume and pace, but we're up for the challenge. We love the balance of hard work and fun - so, you'll see us in jeans as we shatter glass ceilings and conventional stereotypes. BAL employees feel valued, rewarded, and respected. We seek opportunities to be of service to others and our communities. We are committed to your growth and development, and want to set you up for success here at BAL and beyond.
Who you are: You are looking for work that has a purpose. You aren't afraid to roll up your sleeves and get stuff done. You learn quickly. You move fast. You embrace challenge and detail as well as creative thinking. You believe you have something unique to contribute and you aren't afraid to raise your hand. You understand that powering human achievement is ultimately about impacting a real person. You are looking for a place to grow and an environment where everyone has a spot and is genuinely welcome.
We're better together: A bright, driven person like you and an industry-leading powerhouse like BAL? It's a perfect combination! We truly want to see you succeed here and become an integral part of our mission to provide an experience that makes a positive difference in people's lives. Come be a part of something special, where you can have an impact and be valued just for being you!
In addition to competitive pay, a discretionary annual bonus, and a supportive, team oriented culture, we offer an outstanding benefits package that includes medical, dental, vision, disability, and life insurance, sick time, unlimited vacation, and 401(k) with company match.
OVERVIEW: Under the direction of the Client Relationships Manager (CRM), the CIR is responsible for the day-to-day coverage of BAL's outsourcing services to support our clients' immigration programs. The role will require collaborating with client teams, legal teams, and other firm-wide resources to ensure harmonization with both client and BAL objectives, values, and culture. The CIR may support a single client or a portfolio of clients.
PRIMARY RESPONSIBILITIES (Under the supervision of the Manager of Client Relations):
Program Support:
  • Monitor internal or external inboxes and provide timely and accurate responses, obtaining input from client contacts, legal team contacts, and other BAL resources, as needed.
  • Provide timeline expectations to employees, managers and other key internal stakeholder.
  • Triage general inquiries from client Talent Acquisition (TA) or Global Mobility (GM) teams.
  • Provide or facilitate client HRIS data confirmations.
  • Collaborate with client on case initiations directly in Cobalt©.
  • Support pre-offer assessment process by coordinating document collection with TA teams.
  • Assist in maintaining and tracking of new hire pipeline and onboarding.

Client Experience:
  • Attend general meetings, sessions, and/or trainings as needed to stay up to date with program priorities and activities.
  • Support client communications/blasts to keep audience abreast of needed information/updates.
  • Assist with escalation protocols and information gathering.

Compliance:
  • Manage requests and post required client notices.
  • Create and manage public access files, as needed.
  • Partner with client teams to support wage related matters and gather needed information/documentation.
  • Assist as needed in the PERM recruitment administrative process.
  • Continuous maintenance of internal templates and standard operating procedure (SOP) documents.

Technology:
  • Provide termination and expiration reporting, followed by appropriate project initiations.
  • Maintain functional understanding of client internal programs and tools.
  • Assist with regular monitoring of client data integrity, updating system as applicable. Assist with facilitating coordination of Cobalt© access requests, as applicable.

QUALIFICATIONS:
  • Minimum of 1 year of immigration, customer service, legal, or related field experience.
  • Prior HR experience preferred.
  • Bachelor's degree in related field or equivalent experience
  • Ability to function well in a fast-paced, dynamic environment
  • Sensitivity to confidential information
  • Ability to manage priorities and workflow, while escalating as needed
  • Proficiency with Microsoft Office Suite, specifically - Word, Excel, and PowerPoint
  • Acute attention to detail
  • Strong communication skills, both written and verbal
  • Ability to deal effectively with a variety of individuals at all organizational levels
  • Creative, flexible, and innovative team player

WORKING CONDITIONS:
  • Able to sit and work at a computer keyboard for extended periods of time.
  • Able to stoop, kneel, bend at the waist and reach on a daily basis.
  • Able to perform general office administrative activities: copying, filing, delivering and using the telephone.
  • Able to lift and move up to 25 pounds occasionally.
  • Regular and on-time attendance.
  • Must be able to prioritized, schedule and complete testing required for multiple applications with overlapping schedules.
  • A certain degree of creativity and flexibility is required.
  • Hours may exceed 40 hours per week.
  • Occasional travel by conventional means including aircraft, motor vehicle and the like within the region and to other locations as required.

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.
Berry Appleman & Leiden is an Equal Opportunity Employer. It is the policy of BAL to ensure an equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion, gender, gender identity or expression, age, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law. BAL prohibits and will not tolerate any such discrimination or harassment.
BAL does not accept unsolicited resumes from recruiters or employment agencies. BAL is under no obligation to pay any referral compensation or recruiter fee in the absence of a current executed Recruitment Services Agreement. In the event a recruiter or agency submits an unsolicited resume or candidate without an agreement, BAL reserves the right to pursue and hire said candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of BAL. If your agency would like to be considered as a potential recruiting partner, please forward your contact information to Recruitment@BAL.com.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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