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Immigration Case Worker Jobs in Rochester, NY (NOW HIRING)

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Immigration Case Worker information

See Rochester, NY salary details

$33.1K

$42.5K

$54.8K

How much do immigration case worker jobs pay per year?

As of Jul 15, 2026, the average yearly pay for immigration case worker in Rochester, NY is $42,477.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $45,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Immigration Case Worker, and why are they important?

To thrive as an Immigration Case Worker, you need a solid understanding of immigration laws, case management, and client advocacy, often supported by a relevant degree or paralegal certification. Familiarity with case management software, government databases, and document preparation tools is typically required. Strong interpersonal communication, cultural sensitivity, and organizational skills help build trust with clients and manage complex caseloads effectively. These competencies are crucial for ensuring accurate case processing, client support, and successful navigation of legal procedures.

What are some common challenges Immigration Case Workers face when handling complex cases?

Immigration Case Workers often navigate cases involving tight deadlines, language barriers, and shifting legal requirements. Managing a high caseload while ensuring accuracy and empathy can be demanding, especially when clients are anxious about their status. Collaboration with attorneys, social workers, and government agencies is crucial to providing comprehensive support and ensuring cases move forward efficiently. Staying organized and up-to-date with immigration policies helps address these challenges successfully.

What is the difference between Immigration Case Worker vs Immigration Paralegal?

AspectImmigration Case WorkerImmigration Paralegal
CredentialsHigh school diploma or equivalent; some roles may require certificationAssociate's degree or paralegal certification
Work EnvironmentNon-profit organizations, government agencies, community centersLaw firms, legal departments, immigration practices
Employer & IndustryGovernment agencies, NGOs, community organizationsLegal firms, immigration law practices
Job FocusAssisting clients with paperwork, providing guidance, and case managementLegal research, document preparation, assisting attorneys

While both roles support immigration processes, Immigration Case Workers primarily assist clients directly with paperwork and case management, often in community or government settings. Immigration Paralegals typically work within legal firms, focusing on legal research and document preparation to support attorneys. Understanding these differences helps job seekers identify the right career path in immigration services.

What are Immigration Case Workers?

Immigration Case Workers are professionals who assist individuals and families with immigration-related matters, such as visa applications, residency, asylum, and citizenship processes. They guide clients through complex legal requirements, help prepare necessary documentation, and may liaise with government agencies on their behalf. Their work often involves providing advice, support, and advocacy to ensure clients understand their rights and options throughout the immigration process.
What are popular job titles related to Immigration Case Worker jobs in Rochester, NY? For Immigration Case Worker jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Immigration Case Worker jobs in Rochester, NY look for? The top searched job categories for Immigration Case Worker jobs in Rochester, NY are:
Immigration Case Worker jobs near you
Infographic showing various Immigration Case Worker job openings in Rochester, NY as of July 2026, with employment types broken down into 2% As Needed, 76% Full Time, 19% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $42,477 per year, or $20.4 per hour.
Social Worker/Custody and Removal Coordinator

Social Worker/Custody and Removal Coordinator

Lukos

Batavia, NY

Full-time

Re-posted 24 days ago

Job description

Social Work / Custody and Removal Coordinator
Minimum Qualifications Summary
Certification amp; Education
Degree issuing institution and or program must be accredited by an entity recognized by the U.S. Department of Education.
  • Bachelor’s degree in Social work, Psychology, or an equivalent degree.
  • Master’s degree or an equivalent advanced degree preferred but not required
  • Fluent in English and Spanish, written and oral
Experience Required
  • At least two (2) years of related experience (e.g., experience providing services to victims, trauma-informed programming, experience working with immigrants or foreign-born individuals) and have knowledge of program objectives, policies, procedures and requirements conducting a case management program at a local level.
  • Experience working in or with victims or individuals in a confinement or custodial setting.
  • At least two (2) years of experience providing services to vulnerable populations.
  • Experience with and an understanding of situations that contribute to family/individual stress, problems and crisis situations
Job Objective
The Custody and Resource Coordinator (CRC) assists ERO Field Office and detention facility staff in maintaining a safe detention environment. The CRC also provides services and support to individuals on issues that commonly affect the ICE detained population and ICE mission such as responsive support to victims, trauma, sexual abuse and assault, domestic violence, human trafficking, and medical and mental health care.
The duty location of each CRC will be at a designated ICE detention facility or ICE office. At each duty location, the CRC will be responsible for supporting ERO Field office and facility staff in their daily duties.
Responsibilities
  • Assist with needs, requests (on ICE Detainee Request Form or otherwise), and complaints from the detained noncitizen population regarding non-officer or immigration case related issues.
  • Assist ERO officers with addressing noncitizen requests related to parent/child communication and/or child welfare involvement.
  • Facilitate on-site support of disability accommodations, including coordinating follow-up, as requested by ERO, with detention facilities upon submission of a Disability Accommodation Notification to ERO Headquarters (HQ).
  • Assist ERO and detention facility staff as a resource to facilitate the compliance of applicable agency policies and detention standards. Facilitate discussions and communicate directly with detained noncitizens. Areas of facilitation include but are not limited to the following topic areas: allegations of sexual abuse and assault, identification and monitoring of pregnant noncitizens, resources for noncitizens in segregated housing or special management units, and admission and release.
  • Address ERO and detention facility staff questions or concerns about specific noncitizens, including available services.
  • Provide noncitizen referrals to appropriate ERO and detention facility staff for care and follow-up to prevent critical incidents and issues (e.g., medical, mental health, chaplain, etc.).
  • Support noncitizens with specialized needs or requiring heightened attention and conduct noncitizen wellness checks and follow-ups upon request by ERO Field Office and/or ERO HQ.
  • Meet with newly detained noncitizens during or after intake to answer questions, address concerns, provide brief orientation to the detention facility and CRC services.
  • Assist ERO Field Offices who run specialized housing units and programs or services that are designed to provide appropriate care to vulnerable populations, such as: a. Dedicate Housing for Transgender Noncitizens b. Behavioral/Mental Health Unit(s) c. Family Residential Centers d. Reunification of relatives and children in federal custody e. Young adult case management services
  • Provide language interpretation for facility and ERO staff communicating with the detained noncitizen population.
  • Provide general support, as needed, to help maintain safety and security of the detention facility.
  • Assist ERO Field Office in removal planning for noncitizens with vulnerabilities and in general population by – researching referrals and identifying to resources in the noncitizen’s home country and developing individualized Departure Plans.
  • Assist ERO Field Office in release planning for noncitizens with vulnerabilities and in general population by researching referrals and identifying needed resources in the U.S. Planning activities may include communicating with family members, securing resources such as medical/mental healthcare, and identifying housing options or placement in a shelter or hospital/institution.
  • Develop and maintain a national resource database of resources (in and outside of the United States) for CRC and ERO Officer use to facilitate the release and removal of noncitizens booked out of ICE custody.
Minimum Job Requirements/Technical Requirements
  • Knowledge of the case management process commensurate with training and education at a minimum at the bachelor’s level.
  • Ability to work in a multi-cultural and multi-lingual environment.
  • Ability to utilize telephonic interpreter/translation services to complete assigned duties if not fluent in a language the noncitizen understands.
  • Ability to adapt to sudden changes in schedules and flexibility in work requirements.
  • Ability to communicate proficiently in English (verbal and written) in order to develop positive rapport with patients, co-workers and other stakeholders.
  • Ability to establish and maintain positive working relationships in a multidisciplinary environment.
  • Ability to navigate in an electronic work environment including electronic health records, web-based training and communications.
  • Knowledge of, and moderate proficiency in, common Microsoft Office programs, specifically Microsoft Word, Excel, Outlook and SharePoint.
  • Be able to operate a Personal Computer (PC) with common/standard business software programs
  • Experience in a detention/correctional or residential healthcare setting (preferred, not required).
  • Strong oral and written communication skills
  • Ability to create and manage projects
  • Excellent interpersonal skills
  • Critical thinking skills
  • Cultural competency
  • Integrity and honesty
  • The Department of Homeland Security’s Personnel Security Unit (PSU) must render an Initial Preliminary Favorable Fitness Determination to be considered a qualified candidate. A Complete Favorable Fitness Determination must be rendered by PSU upon completion of initial, and between, subsequent background investigations to meet the requirements of this position.
  • Must be a U.S. citizen.
Physical Demands/Duty Hours/On-Call Requirements
  • Must perform the duties in a stressful and often austere environment without physical limitations.
  • Must be capable of standing on hard services (cement floors) for long periods of time.
  • This full-time position requires availability to work Monday – Friday day shift, specific hours determined by the ERO HQ and the Field Office
Travel Requirement
  • Workday travel and/or overnight travel may be required to perform some of the assigned duties, especially during surge support in designated ICE locations during crisis situations, Travel is reimbursed.
Education amp; Certification
Bachelor’s degree in Social work, Psychology, or an equivalent degree.
Master’s degree or an equivalent advanced degree preferred but not required.
Maintains current certification in either the American Heart Association Basic Life Support Course (BLS) or the American Red Cross CPR/BLS Course. As per CDC guidelines – candidates must provide proof of a negative TB skin test, as well immunization from the following diseases: Hepatitis B, MMR, Varicella and Influenza
Work Location:
Batavia, NY
About Lukos
Lukos delivers professional services to the Department of Defense. Lukos has been one of the most successful and most diversified support companies for US Special Operations Command and its components for over a decade. Since our founding, we have grown to support all military services and multiple federal civilian agencies. About Our Name: Lukos is ancient Greek for “wolf”. The characteristics of the wolf match our approach to national security. The wolf is known for cunning, aggression, patience, and teamwork. An individual wolf is smart, strong, and resilient, but the true strength of wolves is their ability to work together as a wolfpack. Kipling said it best in The Law of the Jungle.
"For the strength of the pack is the wolf, and the strength of the wolf is the pack."
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About Lukos

Sourced by ZipRecruiter

Industry

Guided missile and space vehicle manufacturing

Company size

51 - 200 Employees

Headquarters location

Tampa, FL, US

Year founded

2008

Social media

Twitter

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