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Case Management Assistant Jobs in Rochester, NY (NOW HIRING)

Hilton East

CASE MANAGER

Hilton, NY · On-site

$25 - $30/hr

The Case Manager must have knowledge of Medicaid programs and Social Security benefits to assist residents and families with available resources and eligibility guidance. Requirements: * Bachelor ...

Cirrus Manor

Administrative Assistant

Rochester, NY

$22 - $25/hr

RESIDENT SERVICES CASE MANAGEMENT SUPPORT: ● Assist Case Manager in developing, maintaining, and organizing service plans. ● Coordinate appointments, services, and follow-up communications. ● ...

DePaul

Residential Assistant

Batavia, NY

$21 - $21.30/hr

Under the direction of the Residence Manager, assists with the case management, care and training ... * Assist in the preparation of nutritious meals, including food preparation when needed. * Assist ...

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How much do case management assistant jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for case management assistant in Rochester, NY is $20.98, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $24.18 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a case management assistant?

To thrive as a Case Management Assistant, you need a background in healthcare administration or social services, strong organizational skills, and typically an associate degree or relevant experience. Familiarity with case management software, electronic health records (EHRs), and documentation systems is commonly required. Excellent communication, attention to detail, and teamwork are essential soft skills for supporting case managers and interacting with clients. These skills ensure efficient case coordination, accurate record-keeping, and effective support for both clients and the case management team.

What does a case management assistant do?

A case management assistant provides support for patients and senior staff to assist in a transfer of care. You prepare any necessary documentation to ease the transition, determine what kind of services patients need, and coordinate with other workers. Responsibilities vary with the type of position. Some case management assistants work with the elderly to ensure they can continue to live an independent life. Others help people with disabilities meet their basic needs to safeguard their quality of life. You may also provide support for people with addictions to transition into a sober lifestyle.

What is the difference between Case Management Assistant vs Social Services Coordinator?

AspectCase Management AssistantSocial Services Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may prefer certificationBachelor's degree in social work, psychology, or related field; licensure may be preferred
Work EnvironmentHealthcare facilities, community agencies, hospitalsCommunity organizations, government agencies, healthcare settings
Employer & Industry UsageHospitals, clinics, social service agenciesNonprofits, government programs, social service departments
Common Search & Comparison IntentUnderstanding entry-level roles assisting case managersManaging client programs and coordinating services

While both roles support client services, a Case Management Assistant typically provides administrative and logistical support to case managers, often requiring less formal education. A Social Services Coordinator takes on a more active role in managing client programs and requires a higher level of education and experience. Both positions are vital in social service settings but differ in responsibilities and qualifications.

What are some common challenges faced by case management assistants, and how can they be managed effectively?

Case Management Assistants often encounter challenges such as balancing a high caseload, maintaining thorough documentation, and coordinating communication between clients, healthcare providers, and other stakeholders. Effective time management and strong organizational skills are essential to handle multiple priorities efficiently. Building good rapport with team members and utilizing case management software can streamline communication and documentation, making the role more manageable and rewarding.

What is a case management assistant?

Case management assistants are professionals who support case managers in coordinating services and resources for clients, often in healthcare, social services, or legal settings. Their duties typically include scheduling appointments, maintaining case files, communicating with clients and service providers, and assisting with documentation. They help ensure that clients receive appropriate care and services efficiently, allowing case managers to focus on more complex tasks. Case management assistants play a vital role in improving client outcomes by providing organizational and administrative support.
More about Case Management Assistant jobs
What are the most commonly searched types of Case Management jobs in Rochester, NY? The most popular types of Case Management jobs in Rochester, NY are:
What are popular job titles related to Case Management Assistant jobs in Rochester, NY? For Case Management Assistant jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Case Management Assistant jobs in Rochester, NY look for? The top searched job categories for Case Management Assistant jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Case Management Assistant jobs? Cities near Rochester, NY with the most Case Management Assistant job openings:
Case Management Assistant jobs near you
Infographic showing various Case Management Assistant job openings in Rochester, NY as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $43,647 per year, or $21 per hour.

CASE MANAGER

Hilton East

Hilton, NY • On-site

$25 - $30/hr

Full-time

Re-posted yesterday

Job description

Description:

The Case Manager in an Assisted Living community is responsible for coordinating resident care and ensuring residents receive appropriate services that promote safety, independence, and quality of life. This role serves as a liaison between residents, families, healthcare providers, and community staff to ensure care needs are identified, communicated, and met. The Case Manager monitors resident status, assists with admissions and transitions of care, maintains accurate documentation, and ensures compliance with applicable regulations and community policies while advocating for resident well-being. The Case Manager must have knowledge of Medicaid programs and Social Security benefits to assist residents and families with available resources and eligibility guidance.

Requirements:
  • Bachelor’s degree in Social Work, Human Services, Nursing, or a related field (required or preferred)
  • Previous experience in case management, assisted living, long-term care, or a healthcare setting
  • Knowledge of Medicaid programs and Social Security benefits
  • Familiarity with community resources, entitlement programs, and care coordination services
  • Strong communication and interpersonal skills with the ability to work effectively with residents, families, and healthcare providers
  • Excellent organizational and documentation skills
  • Ability to manage multiple cases and prioritize tasks effectively
  • Knowledge of state regulations related to assisted living and resident services
  • Proficient in electronic health records and basic computer applications