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Manager Case Management Jobs in Rochester, NY (NOW HIRING)

ROC ROYAL INC

Case Manager

Rochester, NY · On-site

$19.75 - $25.25/hr

Provide ongoing case management, resource navigation, referrals, and follow-up for mental health, school-based, victim-service, and community supports. * Work with families to reduce barriers to care ...

Hilton East

CASE MANAGER

Hilton, NY · On-site

$25 - $30/hr

Previous experience in case management, assisted living, long-term care, or a healthcare setting * Knowledge of Medicaid programs and Social Security benefits * Familiarity with community resources ...

Center for Youth Services

Case Manager

Rochester, NY · On-site

$22 - $24.50/hr

This position will provide intensive case management, including basic and independent living skills assessment, training, referrals, and other supports as needed, as well as assist in implementing ...

Center for Youth Services

Case Manager

Rochester, NY

$22 - $24/hr

This position will provide intensive case management, including basic and independent living skills assessment, training, referrals, and other supports as needed, as well as assist in implementing ...

Center for Youth Services

Case Manager

Rochester, NY · On-site

$22 - $24.50/hr

This position will provide intensive case management, including basic and independent living skills assessment, training, referrals, and other supports as needed, as well as assist in implementing ...

Center for Youth Services

Program Manager

Rochester, NY · On-site

$29 - $32/hr

... case management services. The goal of TLP is to provide care and support to youth in a safe and respectful environment, to work with them to build their independent skills, and address the issues ...

ncmec

Case Manager 2

Rochester, NY · On-site

Case Management TRAVEL REQUIREMENT : As required by management. HOURS and SCHEDULE : Monday - Friday, 9:00am to 5:30pm (37.5 hours within five (5) days per week); unless otherwise required or ...

Center for Youth Services

Program Manager

Rochester, NY · On-site

$29 - $32/hr

... case management services. The goal of TLP is to provide care and support to youth in a safe and respectful environment, to work with them to build their independent skills, and address the issues ...

Center for Youth Services

Program Manager

Rochester, NY · On-site

$29 - $32/hr

... case management services. The goal of TLP is to provide care and support to youth in a safe and respectful environment, to work with them to build their independent skills, and address the issues ...

Volunteers

Case Manager - RRC

Rochester, NY · On-site

$21 - $24/hr

Upload all progress notes (IPP) and other required documentation on R3M - Federal Bureau of Prisons case management program * Transport and coordinate transportation for residents to services when ...

Volunteers

Case Manager - RRC

Rochester, NY · On-site

$21 - $24/hr

Upload all progress notes (IPP) and other required documentation on R3M - Federal Bureau of Prisons case management program * Transport and coordinate transportation for residents to services when ...

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All JobsCase Management JobsManager Case Management JobsManager Case Management Jobs in Rochester, NY

Manager Case Management information

See Rochester, NY salary details

$13

$22

$32

How much do manager case management jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for manager case management in Rochester, NY is $22.65, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $24.42 per hour, depending on experience, location, and employer.

What are the roles and responsibilities of a manager case management?

A Manager Case Management oversees a team responsible for coordinating and managing patient care or client services, often within healthcare, social services, or insurance organizations. Their duties include supervising case managers, developing policies and procedures, ensuring compliance with regulations, and improving the quality and efficiency of service delivery. They also analyze outcomes, provide staff training, and collaborate with other departments to ensure comprehensive care. The role requires strong leadership, communication, and organizational skills.

What are the key skills and qualifications needed to thrive as a manager case management?

To thrive as a Manager Case Management, you need a strong background in healthcare management, case management experience, and often a relevant degree such as nursing, social work, or healthcare administration. Familiarity with case management software, electronic health records (EHRs), and certifications like CCM (Certified Case Manager) are typically expected. Leadership, problem-solving, and excellent communication skills distinguish top performers in this role. These skills ensure effective coordination of care, regulatory compliance, and optimal outcomes for both patients and the organization.

What are some common challenges faced by a manager case management, and how can they be addressed?

A Manager of Case Management often encounters challenges such as balancing high caseloads, ensuring compliance with complex regulations, and fostering effective communication between interdisciplinary teams. Addressing these challenges involves developing efficient workflow processes, staying updated on industry standards, and promoting ongoing staff training. Building strong relationships with physicians, social workers, and other healthcare professionals is also essential for successful care coordination and positive patient outcomes.

What is the difference between Manager Case Management vs Case Coordinator?

AspectManager Case ManagementCase Coordinator
CredentialsRN, LCSW, or relevant healthcare certificationsTypically a bachelor's degree in healthcare or social services
Work EnvironmentHealthcare facilities, insurance companies, managed care organizationsHospitals, clinics, social service agencies
ResponsibilitiesOversees case management teams, develops care plans, manages complex casesCoordinates patient care, schedules appointments, assists with documentation

The main difference is that Manager Case Management holds leadership responsibilities, overseeing teams and strategic planning, while Case Coordinators focus on direct patient or client coordination and support tasks. Managers typically require more experience and advanced certifications, whereas Coordinators perform more operational, hands-on roles.

Is being a manager case management a good career?

A manager in case management oversees healthcare or social service teams, coordinating patient or client care and ensuring compliance with regulations. It is a stable career with opportunities for advancement, requiring strong leadership, communication skills, and relevant certifications. The role often involves a mix of administrative and clinical responsibilities and typically offers competitive salaries and benefits.

What are the most commonly searched types of Case Management jobs in Rochester, NY?

The most popular types of Case Management jobs in Rochester, NY are:

What are popular job titles related to Manager Case Management jobs in Rochester, NY?

For Manager Case Management jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Manager Case Management jobs in Rochester, NY look for?

The top searched job categories for Manager Case Management jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Manager Case Management jobs?

Cities near Rochester, NY with the most Manager Case Management job openings:

Manager Case Management jobs near you
Infographic showing various Manager Case Management job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $47,107 per year, or $22.6 per hour.

Case Manager

Rochester, NY • On-site

ROC ROYAL INC
See more jobs at ROC ROYAL INCexternal

$19.75 - $25.25/hr

Other

Posted 10 days ago

Job description

The Case Manager provides coordinated, trauma-informed case management for youth served through Project RISE: Youth Victim Support & Healing Initiative. Reporting to the Program Director, the Case Manager serves as a primary point of contact for youth and families, completing intake and needs assessments, developing individualized service plans, coordinating referrals, supporting family communication, and providing consistent follow-up. The Case Manager works closely with the Victim Advocate, schools, mental health professionals, and community partners to reduce barriers to services and strengthen continuity of care for youth impacted by violence and trauma.

Essential Duties and Responsibilites
  • Complete participant intake and trauma-informed needs assessments to identify victimization-related needs, strengths, immediate concerns, service barriers, and appropriate supports.
  • Develop and maintain individualized service plans based on participant and family needs, goals, referrals, and identified priorities.
  • Maintain regular contact with youth and caregivers to monitor progress, changing needs, and follow-through on service connections.
  • Coordinate with the Victim Advocate and Program Director when safety, crisis, or higher-level support needs are identified.
  • Provide ongoing case management, resource navigation, referrals, and follow-up for mental health, school-based, victim-service, and community supports.
  • Work with families to reduce barriers to care, including challenges related to transportation, service navigation, communication, and access.
  • Coordinate with schools, mental health providers, and community partners to improve continuity of care while maintaining appropriate confidentiality and consent.
  • Support warm handoffs and follow-up so participants are not left to navigate disconnected systems on their own.
  • Maintain timely, accurate, and confidential case notes, referral records, service plans, contact logs, and other required program documentation.
  • Track participant engagement, referrals, service utilization, and follow-up outcomes in accordance with ROC ROYAL and grant requirements.
  • Communicate participant needs, service barriers, and significant concerns to the Program Director and appropriate team members.
  • Participate in case consultations, staff meetings, partner meetings, trainings, and program evaluation activities as required.
Qualifications
  • Bachelor’s degree in Social Work, Human Services, Psychology, Sociology, Criminal Justice, Counseling, or a related field preferred; an Associate’s degree with relevant case-management experience will also be considered.
  • Minimum of 2 years of experience in case management, youth services, victim services, behavioral health, family support, or community-based human services preferred.
  • Experience working with youth and families impacted by trauma, violence, instability, or barriers to accessing services strongly preferred.
  • Knowledge of community resources, referral coordination, trauma-informed care, confidentiality, and culturally responsive practice.
  • Strong interpersonal, organizational, documentation, communication, and follow-up skills.
  • Ability to build trust with youth and caregivers while maintaining professional boundaries and consistent case-management practices.
Additional Requirements
  • Must pass required background checks and meet all ROC ROYAL requirements for working with youth.
  • Ability to travel locally between ROC ROYAL, school, partner, and community-based service locations as needed.
  • Must maintain participant confidentiality and complete documentation accurately and on time.
About ROC ROYAL INC

Equal Opportunity Employer

ROC ROYAL INC is committed to building a diverse workforce that reflects the communities we serve. We are proud to be an Equal Opportunity Employer and welcome applicants of all backgrounds, identities, and experiences.

ROC ROYAL INC | Strengthening Community, One Person, One Family at a Time

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